Stater Bros Markets

Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ Contact Name and Title: Customer Support Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @staterbros.com It appears the Starbucks gift card this customer purchased was subjected to tamperingUnfortunately, this type of illegal activity is common to most retailers who sell gift cards and it is nearly impossible to catch the perpetrators and curb this fraudWhen reported to us, as this customer did, we open an investigation with our supplying vendor; which was done in this caseSometimes the vendor is slow to respond Now that it has been more than two weeks since the customer reported the incident, we will go ahead and refund the customer while continuing our dispute with the vendorThe customer will receive a check in the mail within a couple of days with our apology for the inconvenience

Mrand Mrs [redacted] picked up the lbsof chicken this morningThere was dialog between our Meat Supervisor and Mrs [redacted] three times prior to the pick up of this product The rain check was honored for this product

Initial Business Response / [redacted] (1000, 10, 2015/06/02) */ Contact Name and Title: Customer Support Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @staterbros.com The mango's advertised on April 22nd at two for $are a smaller and a different type of mango than the mango's advertised on April 29th at $eachSince we honor both ads on Wednesday's, both of the mangos should have been availableOur apology if they were notCorrespondence has been sent to the customer resolving the matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Per our District Manager, our Meat Supervisor had resolved this complaint with Mr***'s wife *** early last weekPer his wife, she said the is*** was resolved to her satisfaction

The customer was correct that she never received a return callWe had attempted seven times to no availOnce we received your letter, we opened up the complaint to further review. Upon further investigation we realized the phone number the customer provided on our website was not the same number provided on the customers cake order formWe used the number from the cake order form and were successful in reaching the customer. We apologized for the cake not looking the way she wanted and will be retraining the individual that decorated this cakeWe also apologized for taking so long to reach herWe dropped the ball and should have realized the phone number errorWe offered the customer Stater Brosgift cards and a cake for her next event free of charge. The customer accepted our apology, gift cards and will utilize us for her next event

I *** ***, District Manager for Stater Bros Markers have contacted customer *** *** on August 2, and apologized for our service at Stater Bros located in FontanaI will be sending a gift card to *** *** for her inconvenience and thanked her for bringing this issue to my
attentionShe was happy that I called to resolve the matter

Initial Business Response /* (1000, 8, 2015/08/24) */
Stater BrosMarkets does not believe we are deceptive in our advertisingBelow are copies of our labels for these ad itemsWe strive to make it as easy as possible for the customer by adding the manufacturer's logo on the label as an
additional visual aidWe apologize for the confusion and will happily refund him the additional $The customer would just need to return to our Fountain Valley store and ask for the Store Manager Dave Salazar to assist in his refund

The customer was correct that she never received a return callWe had attempted seven times to no availOnce we received your letter, we opened up the complaint to further review. Upon further investigation we realized the phone number the customer provided on our website was not the same
number provided on the customers cake order formWe used the number from the cake order form and were successful in reaching the customer. We apologized for the cake not looking the way she wanted and will be retraining the individual that decorated this cakeWe also apologized for taking so long to reach herWe dropped the ball and should have realized the phone number errorWe offered the customer Stater Brosgift cards and a cake for her next event free of charge. The customer accepted our apology, gift cards and will utilize us for her next event

Initial Business Response /* (1000, 5, 2015/06/01) */
Contact Name and Title: Customer Support
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@staterbros.com
It appears the Starbucks gift card this customer purchased was subjected to tampering. Unfortunately, this type of illegal...

activity is common to most retailers who sell gift cards and it is nearly impossible to catch the perpetrators and curb this fraud. When reported to us, as this customer did, we open an investigation with our supplying vendor; which was done in this case. Sometimes the vendor is slow to respond.
Now that it has been more than two weeks since the customer reported the incident, we will go ahead and refund the customer while continuing our dispute with the vendor. The customer will receive a check in the mail within a couple of days with our apology for the inconvenience.

Mr. and Mrs. [redacted] picked up the 50 lbs. of chicken this morning. There was dialog between our Meat Supervisor and Mrs. [redacted] three times prior to the pick up of this product.
The rain check was honored for this product.

Initial Business Response /* (1000, 10, 2015/06/02) */
Contact Name and Title: Customer Support
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@staterbros.com
The mango's advertised on April 22nd at two for $1.00 are a smaller and a different type of mango than the mango's advertised...

on April 29th at $1.00 each. Since we honor both ads on Wednesday's, both of the mangos should have been available. Our apology if they were not. Correspondence has been sent to the customer resolving the matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.