States Recovery Systems, Inc.

Review: I have been placed into collections by [redacted] after being seen in the emergency room. Despite more than half this bill being paid I have been told that I have now been charged interest. I don't think it is legal to charge interest on a hospital bill.Desired Settlement: I would like information as to if this is a legal for collection companies to charge interest on medical bills.

Business

Response:

This is in response to your letter of May 19, 2015 relating to a complaint filed with the Revdex.com of Northeast California by the above referenced consumer for which you contacted this office. Unfortunately we cannot discuss any matters concerning any consumer with a third party unless we have received the written authorization from the consumer to do so. Both federal and state law mandates this limitation on us. though you may feel that such authorization is implied by the filing of the complaint, it is necessary for us to obtain an express authorization.Enclosed please find a written disclosure authorization form that we use for this purpose. Upon receipt of this fully executed form I will be able to discuss the specified matters relating to the consumer. Of course, the consumer may contact me directly concerning any complaints as well.Very truly yours,

Consumer

Response:

I have mail this form to the collections company. But I received a phone call it needs to go to Revdex.com as well. Here is a copy of the form for Revdex.com.

Business

Response:

I was advised to email our response to the above mentioned complaint. States Recovery Systems, Inc has investigated the consumer’s complaint and in response to the consumers claim that we are charging interest is inaccurate. States Recovery Systems, Inc has not charged interest on the mentioned account. It does appear that the original creditor and/or the forwarding agency have assessed interest in the amount of $179.43 based on the State Statute. However they are willing to waive the interest charged to get the remaining balance resolved in a timely manner.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: after listening to the individual's request and explanation of the call I proceeded to explain my position regarding the debt. the individual then begin to question me rather rudely regarding my current ability to support myself, which I consider disrespectful and degrading. I then told the individual that [redacted] the rage I felt towards the individual in his humiliating and condesending tone should not be experienced by anyone the politely explains that every attempt is being made to cover the debt.Desired Settlement: the individual to cease and desist from harassing phone calls and a formal apology from the organization.

Business

Response:

States Recovery Systems, Inc. has investigated this complaint and determined there is no validity to the claim that is made by the consumer. Under no circumstances will States Recovery Systems, Inc. be issuing a formal apology to this consumer and we certainly hope this written threat is treated with the utmost importance by the Revdex.com. Our office considers this matter closed. No further contact will be made by States Recovery Systems, Inc. to this consumer.