This is in response to your letter of May 19, relating to a complaint filed with the Revdex.com of Northeast California by the above referenced consumer for which you contacted this officeUnfortunately we cannot discuss any matters concerning any consumer with a third party unless we have received the written authorization from the consumer to do soBoth federal and state law mandates this limitation on usthough you may feel that such authorization is implied by the filing of the complaint, it is necessary for us to obtain an express authorization.Enclosed please find a written disclosure authorization form that we use for this purposeUpon receipt of this fully executed form I will be able to discuss the specified matters relating to the consumerOf course, the consumer may contact me directly concerning any complaints as well.Very truly yours,
States Recovery Systems, Inchas investigated the matter as outlined by the consumer and we are working directly with Mr [redacted] regarding his concerns Unfortunately SRS cannot discuss any matters concerning any consumer with a third party unless we have received the written authorization from the consumer to do soBoth federal and state law mandates this limitation on usThough you may feel that such authorization is implied by the filing of the complaint, it is necessary for us to obtain an express authorizationAttached please find a written disclosure authorization form that is used for this purposeUpon receipt of this fully executed form we will be able to discuss the specified matters relating to the consumer with your department, however, we encourage the consumer to contact our office direct concerning this matter
States Recovery Systems, Inchas conducted an internal investigation regarding the complaint by Ms [redacted] Our records, however, do not indicate that a call was placed by our office to either of the phone numbers provided by the consumer We have no record of a [redacted] in our system, nor the phone numbers provided, therefore we can only ascertain that if a call was received, it was placed in error or we were attempting to dial a different phone number and that line was forwarded to Ms [redacted] in error We apologize for any inconvenience this may have created, and do not anticipate there will be any contact to the phone numbers provided by the consumer Our office considers this issue closed unless the consumer has additional questions regarding this matter, in which case she may contact us direct at [redacted]
This is in response to your letter of May 19, relating to a complaint filed with the Revdex.com of Northeast California by the above referenced consumer for which you contacted this officeUnfortunately we cannot discuss any matters concerning any consumer with a third party unless we have received the written authorization from the consumer to do soBoth federal and state law mandates this limitation on usthough you may feel that such authorization is implied by the filing of the complaint, it is necessary for us to obtain an express authorization.Enclosed please find a written disclosure authorization form that we use for this purposeUpon receipt of this fully executed form I will be able to discuss the specified matters relating to the consumerOf course, the consumer may contact me directly concerning any complaints as well.Very truly yours,
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
States Recovery Systems, Inchas investigated the matter as outlined by the consumer and we are working directly with Mr [redacted] regarding his concerns Unfortunately SRS cannot discuss any matters concerning any consumer with a third party unless we have received the written authorization from the consumer to do soBoth federal and state law mandates this limitation on usThough you may feel that such authorization is implied by the filing of the complaint, it is necessary for us to obtain an express authorizationAttached please find a written disclosure authorization form that is used for this purposeUpon receipt of this fully executed form we will be able to discuss the specified matters relating to the consumer with your department, however, we encourage the consumer to contact our office direct concerning this matter
States Recovery Systems, Inchas conducted an internal investigation regarding the complaint by Ms [redacted] Our records, however, do not indicate that a call was placed by our office to either of the phone numbers provided by the consumer We have no record of a [redacted] in our system, nor the phone numbers provided, therefore we can only ascertain that if a call was received, it was placed in error or we were attempting to dial a different phone number and that line was forwarded to Ms [redacted] in error We apologize for any inconvenience this may have created, and do not anticipate there will be any contact to the phone numbers provided by the consumer Our office considers this issue closed unless the consumer has additional questions regarding this matter, in which case she may contact us direct at [redacted]