Statesman Journal Inc

Dear *** *** :
In response to Revdex.com Complaint ID: *** from *** ***, after completing our internal investigationto the matter we believe the complaint has been resolved to the customer's satisfaction Based oninformation provided by the *** *** in her complaint, as well as
transaction data tied to hersubscription accounts, we verify a net refund of $was issued as follows :
For Subscription Acct: ** ***, a refund of $was issued on 12/30/
For Subscription Acct: ** ***, a refund of $was issued on 01/19/
Total net refund amount = $
We sincerely apologize to Ms*** for the inconveniences caused in resolving this matterAdditionally,at this point, we consider this matter resolved and close
Sincerely,
Hugh H***

Dear Revdex.com, We received the complaint #*** from *** *** A refund was sent on June 13, for $and went back to the credit card on the accountOnce refunded we should have put an additional credit on the account to make the balance zeroThis additional credit was
overlooked, resulting in the account being charged a fee of $on July 22, This charge was an error and we did issue a refund to the customer in the amount of $which was paid by check #*** on August 7, We apologize for any inconvenience to the customer Thank you Linda *L*** Accounting Specialist - West

On March first of two thousand sixteen, Statesman Journal print daily service was started at [redacted] in Salem, Oregon under the name [redacted]. This subscriber made full payments through opt-in auto debiting on March 8 and April 6. On April 8, this customer sent an email requesting...

to cancel service for an undisclosed reason. On May 5 and May 10, this customer’s credit card declined and a bill for service in April was generated and delivered to the residence. On May 20, this customer called to cancel. On May 20 the customer’s subscription was canceled and his account balance, for services rendered between April 8 and May 20, was cleared. It is Statesman Journal operational policy that canceling a subscription requires verbal communication, most commonly by phone. In the terms of service as presented on the customer’s receipt at point of purchase: “If at any time you decide to cancel your subscription, you may contact customer service at 1-800-452-2511”. This customer may have emailed the Statesman Journal, but was likely emailing the wrong department. While the Statesman Journal would have stopped the customer on April 8 had they called, the newspaper did right by not charge the customer for service rendered between April 8 and May 20. The customer’s subscription has been canceled and their balance cleared.

To Whom It Concerns:   We have addressed this unwanted delivery with the independent contractor (not an employee) on 4/12/17.  The District Manager (employee) is also aware and is checking this address over the next several weeks to ensure that they don't receive any additional papers....

  We do however experience contractor turnover which can occasionally lead to misdelivery by a rookie carrier.  I would suggest that if there are any further problems that the customer call this local number (503)-399-6751   which will put the person in touch with a customer service representative at the Statesman Journal building.   Thank You,   Paul N[redacted] Distribution Director   GANNETT Publishing Services   Statesman Journal Media 280 Church St. NE, Salem, OR 97301 (O) 503-399-6623 (C) [redacted]

Complaint: [redacted]I am rejecting this response because: I called a number of times to cancel and was hung up on, both my wife and myself called. The payment was declined, because I contacted my credit card company directly to not allow payment after a week of that crap. It was only after sending the letter to the Revdex.com and when Stateman journal noticed the payment had stopped that we were able to verbally cancel. Not only did it take forever, the lady on the phone had to be told multiple times before she cancelled the account. So honestly your excuse is a load of crap. I also kept the record of the conversation I had with my credit card company. Sincerely,[redacted]

Revdex.com Complaint ID: [redacted])[redacted], Account ** [redacted]This letter is in response to your letter dated Dec. 19, 2017:The subscription account history shows missed deliveries on Nov. 11, 22, 23, and 24, 2017. Credit was given for these missing papers.Additional notes in the...

account history show:The route ran late on Dec. 27, 2017.The [redacted] called on Jan. 14 and 24, 2017, because the paper did not arrive.The district manager has been apprised of the delivery problems throughout this timeperiod. Effective Jan. 26, 2017, a permanent carrier is not assigned to this route. Thepapers are being delivered by substitutes or management until the route is filled.Thank you. Beverly A. S[redacted]Accounting Specialist/Financial Shared Services503-399-[redacted]

Revdex.com Complaint ID: [redacted] ([redacted], Account SJ [redacted]This letter is in response to your letter dated Dec. 21, 2017:Delivery was upgraded from Sunday plus Wednesday to five-day delivery Wednesday through Sunday eff: Nov. 22, 2017.The subscription account history shows...

slow improvement to consistent Wednesday through Sunday delivery.Additional notes in the account history show:Our customer called in on Nov. 26 and Dec. 22, because the paper was not delivered to the porch.They called on Dec. 3 and Jan. 14 because the paper did not arrive.The [redacted] also called on Dec. 23 because the paper was delivered on top of their car.Emails went to the carrier's immediate supervisor on Dec. 23 and, again, on Dec. 26.Since Jan. 14,2018, no further calls have been received from our customer. Eff: Jan. 26, 2018, the route does not have a carrier assigned to it. Delivery for the route is being done by management or substitute carriers. Thank you,  Beverly A. S[redacted] Accounting Specialist/ Financial Shared Services [redacted]