Complaint: [redacted] I am rejecting this response because: I called a number of times to cancel and was hung up on, both my wife and myself calledThe payment was declined, because I contacted my credit card company directly to not allow payment after a week of that crapIt was only after sending the letter to the Revdex.com and when Stateman journal noticed the payment had stopped that we were able to verbally cancelNot only did it take forever, the lady on the phone had to be told multiple times before she cancelled the accountSo honestly your excuse is a load of crapI also kept the record of the conversation I had with my credit card companySincerely, [redacted]
Revdex.com Complaint ID: [redacted] ( [redacted] ) [redacted] , Account SJ [redacted] This letter is in response to your letter dated Dec21, 2017:Delivery was upgraded from Sunday plus Wednesday to five-day delivery Wednesday through Sunday eff: Nov22, 2017.The subscription account history shows slow improvement to consistent Wednesday through Sunday delivery.Additional notes in the account history show:Our customer called in on Novand Dec22, because the paper was not delivered to the porch.They called on Decand Janbecause the paper did not arrive.The [redacted] also called on Decbecause the paper was delivered on top of their car.Emails went to the carrier's immediate supervisor on Decand, again, on Dec26.Since Jan14,2018, no further calls have been received from our customerEff: Jan26, 2018, the route does not have a carrier assigned to itDelivery for the route is being done by management or substitute carriersThank you, Beverly AS*** Accounting Specialist/ Financial Shared Services [redacted]
To Whom It Concerns: We have addressed this unwanted delivery with the independent contractor (not an employee) on 4/12/ The District Manager (employee) is also aware and is checking this address over the next several weeks to ensure that they don't receive any additional papers We do however experience contractor turnover which can occasionally lead to misdelivery by a rookie carrier I would suggest that if there are any further problems that the customer call this local number (503)-399- which will put the person in touch with a customer service representative at the Statesman Journal building Thank You, Paul N [redacted] Distribution Director GANNETT Publishing Services Statesman Journal Media Church StNE, Salem, OR (O) 503-399-(C) [redacted]
On March first of two thousand sixteen, Statesman Journal print daily service was started at [redacted] in Salem, Oregon under the name [redacted] ***This subscriber made full payments through oauto debiting on March and April On April 8, this customer sent an email requesting to cancel service for an undisclosed reasonOn May and May 10, this customer’s credit card declined and a bill for service in April was generated and delivered to the residenceOn May 20, this customer called to cancelOn May the customer’s subscription was canceled and his account balance, for services rendered between April and May 20, was clearedIt is Statesman Journal operational policy that canceling a subscription requires verbal communication, most commonly by phoneIn the terms of service as presented on the customer’s receipt at point of purchase: “If at any time you decide to cancel your subscription, you may contact customer service at 1-800-452-2511”This customer may have emailed the Statesman Journal, but was likely emailing the wrong departmentWhile the Statesman Journal would have stopped the customer on April had they called, the newspaper did right by not charge the customer for service rendered between April and May The customer’s subscription has been canceled and their balance cleared
Revdex.com Complaint ID: [redacted] ( [redacted] ) [redacted] ***, Account ** [redacted] This letter is in response to your letter dated Dec19, 2017:The subscription account history shows missed deliveries on Nov11, 22, 23, and 24, Credit was given for these missing papers.Additional notes in the account history show:The route ran late on Dec27, 2017.The *** called on Janand 24, 2017, because the paper did not arrive.The district manager has been apprised of the delivery problems throughout this timeperiodEffective Jan26, 2017, a permanent carrier is not assigned to this routeThepapers are being delivered by substitutes or management until the route is filled.Thank youBeverly AS***Accounting Specialist/Financial Shared Services503-399-***
Complaint: [redacted] I am rejecting this response because: I called a number of times to cancel and was hung up on, both my wife and myself calledThe payment was declined, because I contacted my credit card company directly to not allow payment after a week of that crapIt was only after sending the letter to the Revdex.com and when Stateman journal noticed the payment had stopped that we were able to verbally cancelNot only did it take forever, the lady on the phone had to be told multiple times before she cancelled the accountSo honestly your excuse is a load of crapI also kept the record of the conversation I had with my credit card companySincerely, [redacted]
Revdex.com Complaint ID: [redacted] ( [redacted] ) [redacted] , Account SJ [redacted] This letter is in response to your letter dated Dec21, 2017:Delivery was upgraded from Sunday plus Wednesday to five-day delivery Wednesday through Sunday eff: Nov22, 2017.The subscription account history shows slow improvement to consistent Wednesday through Sunday delivery.Additional notes in the account history show:Our customer called in on Novand Dec22, because the paper was not delivered to the porch.They called on Decand Janbecause the paper did not arrive.The [redacted] also called on Decbecause the paper was delivered on top of their car.Emails went to the carrier's immediate supervisor on Decand, again, on Dec26.Since Jan14,2018, no further calls have been received from our customerEff: Jan26, 2018, the route does not have a carrier assigned to itDelivery for the route is being done by management or substitute carriersThank you, Beverly AS*** Accounting Specialist/ Financial Shared Services [redacted]
To Whom It Concerns: We have addressed this unwanted delivery with the independent contractor (not an employee) on 4/12/ The District Manager (employee) is also aware and is checking this address over the next several weeks to ensure that they don't receive any additional papers We do however experience contractor turnover which can occasionally lead to misdelivery by a rookie carrier I would suggest that if there are any further problems that the customer call this local number (503)-399- which will put the person in touch with a customer service representative at the Statesman Journal building Thank You, Paul N [redacted] Distribution Director GANNETT Publishing Services Statesman Journal Media Church StNE, Salem, OR (O) 503-399-(C) [redacted]
On March first of two thousand sixteen, Statesman Journal print daily service was started at [redacted] in Salem, Oregon under the name [redacted] ***This subscriber made full payments through oauto debiting on March and April On April 8, this customer sent an email requesting to cancel service for an undisclosed reasonOn May and May 10, this customer’s credit card declined and a bill for service in April was generated and delivered to the residenceOn May 20, this customer called to cancelOn May the customer’s subscription was canceled and his account balance, for services rendered between April and May 20, was clearedIt is Statesman Journal operational policy that canceling a subscription requires verbal communication, most commonly by phoneIn the terms of service as presented on the customer’s receipt at point of purchase: “If at any time you decide to cancel your subscription, you may contact customer service at 1-800-452-2511”This customer may have emailed the Statesman Journal, but was likely emailing the wrong departmentWhile the Statesman Journal would have stopped the customer on April had they called, the newspaper did right by not charge the customer for service rendered between April and May The customer’s subscription has been canceled and their balance cleared
Revdex.com Complaint ID: [redacted] ( [redacted] ) [redacted] ***, Account ** [redacted] This letter is in response to your letter dated Dec19, 2017:The subscription account history shows missed deliveries on Nov11, 22, 23, and 24, Credit was given for these missing papers.Additional notes in the account history show:The route ran late on Dec27, 2017.The *** called on Janand 24, 2017, because the paper did not arrive.The district manager has been apprised of the delivery problems throughout this timeperiodEffective Jan26, 2017, a permanent carrier is not assigned to this routeThepapers are being delivered by substitutes or management until the route is filled.Thank youBeverly AS***Accounting Specialist/Financial Shared Services503-399-***