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Statesville Carpet, Inc.

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Statesville Carpet, Inc. Reviews (1)

Review: I purchased vinyl flooring from this location. Immediately after installation I was sweeping up debris left behind and discovered a tear in the flooring. I called the store and spoke to the salesman which sold me the floor. He said that the installer probably drop a tool causing the tear and did not realize it. Then the man who installed the floor called and said he could come look at it and glue the the tear down. Considering the amount of money I paid for the service I was not satisfied with that option. I return to the store to discuss my concerns. The owner was out but his daughter was in. The owners daughter accused me of causing the tear. Eventually she offered to have the section of the tear cut out and replaced. Vinyl flooring is one big sheet. I was concerned of how this would look. She then said they would just rip it up. After arguing with me in the store she agreed to have the owner call. The owner sided with his daughter and said he would not replace the floor but have someone come out to repair the floor. The same man who installed the floor returned and without discussing how he would repair the floor he's super glued to tear down. The flooring itself seems very cheap and I'm afraid to move anything on the floor. I was assured this was a good piece of durable vinyl but I don't agree with that.Desired Settlement: I do not wish to do any further business with this company. My desired resolution would be a refund. I haven't moved anything back into the room because I don't know what to do at this point. I have an unfunctional room and a loss of money.

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Description: Floor Materials - Retail

Address: 108 Jane Sowers Road, Statesville, North Carolina, United States, 28625

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