Statewide Electric, Inc.

Review: When we contracted with [redacted] to do a remodel job on our home we were told that they contracted with Statewide Electric to do the electrical work for them and that we could call Statewide directly if we wanted any other work done. I called Statewide to see if we could have someone come out to give us a quote on other work we wanted done. [redacted], their [redacted], said [redacted] would normally come out but he was in an accident and was not working for some time. She said that when their service man came out to do the work that [redacted] contracted them to do she would have him take a look at what we wanted done. She said he could not give us any prices but would give her the list of things and that she would give us a price to do the job. Later that week she called me back with a price on a special order fan that I was interested in and said it would not be available until the end of July. I said we could wait until then. This was in early June and the remodel job did not start until the end of June. Her service man came out on June 18th to do some work for [redacted] and took down the list of other things we wanted done. We never heard from Statewide after that so we decided to have someone else take care of the other things we wanted done. Later in July we got a phone call from [redacted] advising our special order fan was in. My husband told her we never ordered it from her and that we did not want it. She said I told her we could wait until the end of July so she ordered it. I questioned why she would not ask for some sort of a down payment on a $400 speical order item and why she never got back to us with a quote on the other things we wanted done. She had no response. Shortly after that we received Invoice 13720 dated 7/24/2013 for $333.69 from Statewide Electric covering Job Work Order #[redacted] dated 6-3-2013. This work order listed all the things that we told the service man we wanted done - but there were no prices. We never saw this work order before it came to us attached to the invoice. It also had overwritten items on it of Cost of shipping back - 50% restocking of the fan/light of $197.50 and a 6/18/13 Service Call of $120.00. We never did/got a confirmed order on the special order fan and we were not told that we would be charged a service call when the service man came out anyway to do work contracted by [redacted]. I have confirmed that [redacted] was billed and did pay for that day of service. After receiving this invoice from Statewide I immediately sent them a little explaining why we feel we should not be charged for this. On July 31st we received a certified letter with a Notice of Intention to File Claim for Lien. We called and talked to [redacted] - Pat - who still contends that we owe all of these charges.Desired Settlement: We want a letter from Statewide confirming that they are cancelling these charges so we can be sure they will not proceed with any legal action against us. We are very proud that we have always paid our bills in full and on time.

Business

Response:

05/30/13: [redacted] called us to do work at the [redacted] home for electric garbage roll-out

and Under cabinet lighting. [redacted] said the [redacted] would be calling for

an exhaust fan and Statewide Electric should work directly for them.

06/03/13: Mrs [redacted] .called and talked to [redacted] about replacing their exhaust fan/Lt

[redacted] talked to Mrs [redacted] at various times regarding the fan/lt and scheduling doing the work etc.

Mrs [redacted] wanted [redacted] to come out and give them a quote on Fan/light.

[redacted] told Mrs [redacted] that the [redacted] unavailable to stop out at her house

06/14/1: Mrs [redacted] gave [redacted] model number of fanllight Nutone 9093-WH

06/14/13: [redacted] gave Mrs [redacted] a quote of $39S.00 for Nutone fanllight

[redacted] told Mrs [redacted] it was non-stock with vendor so would take until end of July to get

Mrs [redacted] said 'Well we need it so we can wait till end of July"

[redacted] told Mrs [redacted] she would order it and call her at end of July when it came in.

06/??/13: Mrs [redacted] called again and discussed other work her husband wanted done.

[redacted] said she could schedule an electrician out to do the work when he was there doing work for [redacted]

No mention was made at this time of getting an estimate first of extra work to do.

06/18/13: [redacted]. our electrician went out with job work order #[redacted] to do work for [redacted]s.

devices.

And our electrician had a job work order #[redacted] for the [redacted]s; to count grey devices we would need to buy

and bring back to install and to do work for them as directed. Instead they had him write a list of things to do and

get a price before he did any work. Mrs [redacted] also took our count of devices and said they would buy their own

Our electrician put down 1 hour of time on JWO #[redacted] and came back with a list of items to quote.

07/23/13- [redacted] called and talked to Mr. [redacted] that the Nutone fan/It was In and to schedule putting

it in. [redacted] was going to go over quote on extra work at that time. Instead Mr. [redacted] said

he ordered the fan/light on-line because it was cheaper, [redacted] informed Mr. [redacted] that the

fan/light was not retumable 8alt was a non-stock item from the vendor.

07/23/13: [redacted] called the vendor to return the fan/light unit and was told Broan/Nutone would charge a 50% restocking

fee plus ship charges back.

07/24/13: Invoice #[redacted] was mailed out for $333.69 which includes $197.50 for 50% of cost of fan/light and

1 hour labor for service call $120.00 and sales tax $16.19.

07/29113: Received the [redacted] letter saying they are not paying the $333.69 invoice

07/29/13: "Notice of Intent to File Lien" was maned out on 07/30/13

08/05/13: Received letter from Revdex.com

Consumer

Response: