Statewide Self Storage

Review: Antelope Statewide Self Storage facility that I was currently residing @ seemed like a really good place to store your belongings. Then if I was ever late they would notify me via USPS certified mail. After residing there over a long period of time, they would stop calling as much and stop sending notices. Just recently I received a phone call from [redacted] back in March 2013. I would pay the bill and then if I was late again, it seemed like the fees would climb. Basically when I would bring the account up to date and was late the following month, the fees would increase each time. Then I wouldn't hear from them and would have to contact them regarding my account. Contacted me around July 10, 2013 but didn't leave a message. I called [redacted] and she stated that I owed $350.00. I received a notice in the mail at the end of July, 2013 informing me that all of my belongings have been auctioned off and there is a remaining balance still owed on the account. I call and leave a message around 8:30 p.m. informing them that I'm going to take further action. The manager calls me the next business day explaining the procedures and that she did call in March, 2013. She stated that I have an outstanding bill of $261.50. Somehow the bill got from $57.00 a month to over $450.00. I have not received any itemized bill showing me the items that were sold and for how much. Every business should be more consistent with keeping in contact with there customers. Too expensive and I feel that they are overcharging Unit# [redacted] which is a 5x10. I'm requesting for an itemized bill and feel that the managers don't care about their customers. Management needs to fully operate the business using the proper code of ethics. The owners have poor business for code of conduct when maintaining this facility and overcharge customers at a high priced rank and fees aren't addressed properly. [redacted] also stated that she was sending it to a collection agency in two weeks and it was sent within one week. Untruthful to their customers

Account_Number: Unit # [redacted]

Desired Settlement: DesiredSettlementID: Refund

I would like all charges dismissed at my discretion. Please inform Credit Bureau Association (CBA) located at 460 Union Avenue Suite C Fairfield, Ca XXXXX-XXXX Telephone-X-XXX-XXX-XXXX to dismiss these charges as soon as possible. Acct# XXXXXXXX-H0

Business

Response:

Initial Business Response

We are always disappointed to auction a storage unit and make every effort possible to contact tenants to avoid units being sold.

On Wednesday, July 17th 2013 Miss [redacted] in unit [redacted] was paid to 2/1/2013 and owed the following:

6 months rent @ $54.00 per month = $324.00

6 first late charge for each month delinquent = $60.00

1 pre-lien fee of $15.00

1 Lien fee of $15.00

Cut Lock fee of $20.00

Advertising charge of $15.00

Total owed was $449.00.

The unit is sold to the highest bidder at a public auction as required by law. After the unit was auctioned by a third party licensed auction service ([redacted] we received $187.50 which was deducted from the balance that Miss [redacted] owed. The total charges that she is still responsible for paying is $261.50.

During the 5+ months Miss [redacted] unit was delinquent we made numerous efforts to get in contact with her by telephone. We had numerous phone conversations with Miss [redacted] and she was well aware of the scheduled auction date. We last spoke to Miss [redacted] in June 2013. As per her contract all of these fees and the auction process was explained to her. All steps were followed as per the contract and section code 21700 (California Business and Professions Code). Rent was due on 2/1/13. A first late notice was mailed via standard mail on 2/11/13, a Pre-lien notice was mailed via certificate of mailing on 2/15/13, and a Lien sale notice was mailed via certificate of mailing on 3/2/13 which stated the stored property will be sold to satisfy the lien after Monday 3/18/13 the expiration period of the notice (14 days required).

At this time we do not feel any refund or additional credits are due nor are we willing to cancel the collection process. We feel we went above and beyond what is required and Miss [redacted] was well aware of her unit being scheduled for auction as well as her understanding and agreeing to all charges and fees stated in her rental agreement.

Sincerely,

Statewide Self Storage

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Best to my knowledge:

Regardless of the initial statement as stated above, I'm not accepting this due to undeniable remarks & lack of contact to the tenant party,(myself) lack of phone contact and via mail showing all charges before closing out Unit # [redacted] I only received an initial receipt (statement) showing the storage was sold and this is the balance remaining still owed. I was displeased with what I received and the total still owing on the account [redacted] Best Regards, Ms. [redacted]

Final Business Response

We are always disappointed to auction a storage unit and make every effort possible to contact tenants to avoid units being sold.

On Wednesday, July 17th 2013 Miss [redacted] in unit [redacted] was paid to 2/1/2013 and owed the following:



6 months rent @ $54.00 per month = $324.00

6 first late charge for each month delinquent = $60.00

1 pre-lien fee of $15.00

1 Lien fee of $15.00

Cut Lock fee of $20.00

Advertising charge of $15.00

Total owed was $449.00.

The unit is sold to the highest bidder at a public auction as required by law. After the unit was auctioned by a third party licensed auction service ([redacted] we received $187.50 which was deducted from the balance that Miss [redacted] owed. The total charges that she is still responsible for paying is $261.50.

During the 5+ months Miss [redacted] unit was delinquent we made numerous efforts to get in contact with her by telephone. We had numerous phone conversations with Miss [redacted] and she was well aware of the scheduled auction date. We last spoke to Miss [redacted] in June 2013. As per her contract all of these fees and the auction process was explained to her. All steps were followed as per the contract and section code 21700 (California Business and Professions Code). Rent was due on 2/1/13. A first late notice was mailed via standard mail on 2/11/13, a Pre-lien notice was mailed via certificate of mailing on 2/15/13, and a Lien sale notice was mailed via certificate of mailing on 3/2/13 which stated the stored property will be sold to satisfy the lien after Monday 3/18/13 the expiration period of the notice (14 days required).

At this time we do not feel any refund or additional credits are due nor are we willing to cancel the collection process. We feel we went above and beyond what is required and Miss [redacted] was well aware of her unit being scheduled for auction as well as her understanding and agreeing to all charges and fees stated in her rental agreement. All fees were clearly stated on her rental agreement.