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Statewide Tropical Fish & Pet Supply

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Reviews Statewide Tropical Fish & Pet Supply

Statewide Tropical Fish & Pet Supply Reviews (2)

Complaint: [redacted]
I am rejecting this response because: Shame on them for their lack of good business ethics and morals! We weren't even able to enjoy our puppy one solid year, before disaster struck after only eight months, and at no fault of ours!  I find...

it mind blowing that they would be content to sit back with a "that's too bad" attitude!! Bottom line is Statewide is okay with charging usfull price for a diseased  puppy! I grew up in a family
business and my father would would never treat a paying customer in such
a way if a product or service was unsatisfactory! Since our purchase and returning business means so little to them, we as a family will hope to deter as many future pet purchasers as possible! I thank Revdex.com for accepting our dispute over this issue!
Sincerely,
[redacted]

Review: On March 13th, 2014 my husband and I purchased a puppy from Statewide for $1,200.00. It was a male [redacted] mix( 2 months old ). The seller did insist that they do not deal with puppy mills and use only private breeders, but now we have our doubts! It was late October beginning of November when he was about 9 months old that early unclear symptoms of this rare disease began. We have not even had our puppy one full year and after three months of trying to get to the bottom of his slowly deteriorating health, he has been diagnosed with a muscle disease that eats away the muscles in the head. He was not a $,1200 healthy puppy. The muscle deterioration he has can never be reversed. His head is permanently distorted where muscle has been eaten away! Just last weeks vet bills alone have topped $5,000. He is in treatment and we are hopeful. I did approach the seller about the heartbreak of the defective puppy they sold us and they basically don't want to know anything! This puppy was definitely born with this disease and it's obvious they don't stand behind the product they sell. It's another sad case of the hooray for me and screw you attitude in a lot of business transactions today!! Buyer beware!!Desired Settlement: It doesn't seem fare that Statewide collect a fat $1,200 and we are sold a diseased puppy! I feel a refund is in order!! Statewide should want to treat this as an adoption where they are just grateful some one would be willing to care for this sick puppy (if they truly cared about the animals they sold)!! I don't care that it's past 6 months of the purchase date! They should take into consideration that we only had him for about 8 months when things started to go terribly wrong!! I have all the medical paperwork to prove it and pictures of what my puppy has been through! I wouldn't even have considered calling the seller about this until I knew for sure it was disease based and not just and illness such as [redacted].

Business

Response:

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Shame on them for their lack of good business ethics and morals! We weren't even able to enjoy our puppy one solid year, before disaster struck after only eight months, and at no fault of ours! I find it mind blowing that they would be content to sit back with a "that's too bad" attitude!! Bottom line is Statewide is okay with charging usfull price for a diseased puppy! I grew up in a family

business and my father would would never treat a paying customer in such

a way if a product or service was unsatisfactory! Since our purchase and returning business means so little to them, we as a family will hope to deter as many future pet purchasers as possible! I thank Revdex.com for accepting our dispute over this issue!

Sincerely,

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Description: Pet Shops, Tropical Fish, Pet Grooming, Aquariums - Dealers

Address: 260 Bull Hill Ln, Orange, Connecticut, United States, 06477

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