I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me We have received the refund Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Subject: Re: You have a new message from the Roanoke Revdex.com regarding complaint # [redacted] I just rejected the reply and hit continue before I realized I should have typed a reason.Here is my reason: [redacted] There are three of us who work in the same office and all three of us pay our subscription once a yearNone of us have ever seen (or noticed) anything on the bill that mentions the magazinesI would like to see a sample yearly bill to see exactly where and how this information is presented.The newspaper should make this an orather than an opt-out option
Complaint: [redacted] I am rejecting this response because: that is NOT what was stated to me or my husband from the sales associateThey stated that I needed to sign it to have the information sent to [redacted] ***- which was the company I stated I had the pre-approval letter from- I told them I was looking for a house and did not want to deal with anyone but [redacted] ***, which was the reason for me coming to the company because the pre-approval letter was with [redacted] ***! They knew this- the sales associates are shady and know that I was not looking to shop around for "the best interest rate because I did not need it! When I found out they had ran my credit multiple times- I texted the sales associate and the text telephone number that they useThe General Sales Manager texted me back- by that time I did not want to deal with the company because I did not trust themSee attached of the actual text send to the text number they use and the text from the General Sales Manager- I let them know that the other inquires were not authorized! Regards, [redacted]
The subscriber's refund was initially initiated on 10/16/It was included in a batch of refunds that went out on 10/23/The subscriber never cashed the check that was sent and informed us via email on 11/15/that they never received the checkWe sent a new check out on 12/21/This check cleared the bank on 1/11/18, so they have received their refund
We apologize for any misunderstandings that may exist regarding this customer and their account. We will see that any balance that may exist on the account is satisfied and the customer's account is deactivated immediately. Again, I apologize for any confusion. Thank you!
I do apologize for any inconvenience, however as I stated beforeWe are in the business of helping people like you buy a car with the best possible option available to you. I am attaching a couple of links that will show you that when "rate shopping" these types of inquiries are counted as ONE when calculating your FICO score. Please feel free to give me a call here at the dealership if there is anything else I can do on my end to help solve this matter Link 1: ***Link 2: ***
Our records indicate that Mr*** called the number provided on the front of our product on July 16th, at 6:29pm and again on September 16th at 2:48pmAfter the initial call Mr***'s address was marked for non-delivery in our computer system and a copy of the address was provided to
the carrierAfter Mr***'s call on 9/16, the address was verified as non-delivery and the carrier is called and notified of the continuing issue by phoneI cannot find in our records the other calls Mr***'s madeAfter the complaint was registered the State Distribution Manager for the Bristol Herald Courier has driven the carrier to Mr***'s address to make sure he/she is aware of the addressMr***'s was also contacted by the State Distribution Manager who gave Mr***'s his phone numberMr***'s can call him if any issues should arise in the future
When purchasing a vehicle, you have the right to shop around for the best interest rate and options that are available to youIn order for us to do that for you, we have to obtain permissions from the customer to run credit. We presented this customer with a credit authorization that
states they are giving authorization for us to pull credit "from one or more consumer reporting agencies in connection with my application for credit." It was signed by this customer, so we proceeded to get her the best options available to herWe have responded to her dispute with the credit bureaus as well as sending her a copy of the authorization that she signedI will fax one over to you as well. Please let me know if I can be of any further assistance
The subscriber's refund was initially initiated on 10/16/17. It was included in a batch of refunds that went out on 10/23/17. The subscriber never cashed the check that was sent and informed us via email on 11/15/17 that they never received the check. We sent a new check out on 12/21/17. This check...
cleared the bank on 1/11/18, so they have received their refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Subject: Re: You have a new message from the Roanoke Revdex.com regarding complaint #[redacted]. I just rejected the reply and hit continue before I realized I should have typed a reason.Here is my reason:[redacted] There are three of us who work in the same office and all three of us pay our subscription once a year. None of us have ever seen (or noticed) anything on the bill that mentions the magazines. I would like to see a sample yearly bill to see exactly where and how this information is presented.The newspaper should make this an opt-in rather than an opt-out option.
[redacted] is no longer employed at the Bristol Herald Courier - I am [redacted], the publisher of the newspaper responding to this complaint. Notices have been sent out on subscribers bills for thee past year regarding the premium charge for the magazines we produce. All the...
customer needs to do is call our customer service phone number printed on their bill and let us know that they don't want to receive the magazine and we will take care of this. Thus far, four magazines have been printed and delivered at a cost of $2 per magazine. We will gladly refund this customer $8 that he has been charged for the magazines. All he needs to do is contact our office directly - actually he can call my office directly and I will help facilitate this - my telephone number is [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. We have received the refund.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: that is NOT what was stated to me or my husband from the sales associate. They stated that I needed to sign it to have the information sent to [redacted]- which was the company I stated I had the pre-approval letter from- I told them I was looking for a house and did not want to deal with anyone but [redacted], which was the reason for me coming to the company because the pre-approval letter was with [redacted]! They knew this- the sales associates are shady and know that I was not looking to shop around for "the best interest rate because I did not need it! When I found out they had ran my credit multiple times- I texted the sales associate and the text telephone number that they use. The General Sales Manager texted me back- by that time I did not want to deal with the company because I did not trust them. See attached of the actual text send to the text number they use and the text from the General Sales Manager- I let them know that the other inquires were not authorized!
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me We have received the refund Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Subject: Re: You have a new message from the Roanoke Revdex.com regarding complaint # [redacted] I just rejected the reply and hit continue before I realized I should have typed a reason.Here is my reason: [redacted] There are three of us who work in the same office and all three of us pay our subscription once a yearNone of us have ever seen (or noticed) anything on the bill that mentions the magazinesI would like to see a sample yearly bill to see exactly where and how this information is presented.The newspaper should make this an orather than an opt-out option
Complaint: [redacted] I am rejecting this response because: that is NOT what was stated to me or my husband from the sales associateThey stated that I needed to sign it to have the information sent to [redacted] ***- which was the company I stated I had the pre-approval letter from- I told them I was looking for a house and did not want to deal with anyone but [redacted] ***, which was the reason for me coming to the company because the pre-approval letter was with [redacted] ***! They knew this- the sales associates are shady and know that I was not looking to shop around for "the best interest rate because I did not need it! When I found out they had ran my credit multiple times- I texted the sales associate and the text telephone number that they useThe General Sales Manager texted me back- by that time I did not want to deal with the company because I did not trust themSee attached of the actual text send to the text number they use and the text from the General Sales Manager- I let them know that the other inquires were not authorized! Regards, [redacted]
The subscriber's refund was initially initiated on 10/16/It was included in a batch of refunds that went out on 10/23/The subscriber never cashed the check that was sent and informed us via email on 11/15/that they never received the checkWe sent a new check out on 12/21/This check cleared the bank on 1/11/18, so they have received their refund
We apologize for any misunderstandings that may exist regarding this customer and their account. We will see that any balance that may exist on the account is satisfied and the customer's account is deactivated immediately. Again, I apologize for any confusion. Thank you!
I do apologize for any inconvenience, however as I stated beforeWe are in the business of helping people like you buy a car with the best possible option available to you. I am attaching a couple of links that will show you that when "rate shopping" these types of inquiries are counted as ONE when calculating your FICO score. Please feel free to give me a call here at the dealership if there is anything else I can do on my end to help solve this matter Link 1: ***Link 2: ***
Our records indicate that Mr*** called the number provided on the front of our product on July 16th, at 6:29pm and again on September 16th at 2:48pmAfter the initial call Mr***'s address was marked for non-delivery in our computer system and a copy of the address was provided to
the carrierAfter Mr***'s call on 9/16, the address was verified as non-delivery and the carrier is called and notified of the continuing issue by phoneI cannot find in our records the other calls Mr***'s madeAfter the complaint was registered the State Distribution Manager for the Bristol Herald Courier has driven the carrier to Mr***'s address to make sure he/she is aware of the addressMr***'s was also contacted by the State Distribution Manager who gave Mr***'s his phone numberMr***'s can call him if any issues should arise in the future
When purchasing a vehicle, you have the right to shop around for the best interest rate and options that are available to youIn order for us to do that for you, we have to obtain permissions from the customer to run credit. We presented this customer with a credit authorization that
states they are giving authorization for us to pull credit "from one or more consumer reporting agencies in connection with my application for credit." It was signed by this customer, so we proceeded to get her the best options available to herWe have responded to her dispute with the credit bureaus as well as sending her a copy of the authorization that she signedI will fax one over to you as well. Please let me know if I can be of any further assistance
The subscriber's refund was initially initiated on 10/16/17. It was included in a batch of refunds that went out on 10/23/17. The subscriber never cashed the check that was sent and informed us via email on 11/15/17 that they never received the check. We sent a new check out on 12/21/17. This check...
cleared the bank on 1/11/18, so they have received their refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Subject: Re: You have a new message from the Roanoke Revdex.com regarding complaint #[redacted]. I just rejected the reply and hit continue before I realized I should have typed a reason.Here is my reason:[redacted] There are three of us who work in the same office and all three of us pay our subscription once a year. None of us have ever seen (or noticed) anything on the bill that mentions the magazines. I would like to see a sample yearly bill to see exactly where and how this information is presented.The newspaper should make this an opt-in rather than an opt-out option.
[redacted] is no longer employed at the Bristol Herald Courier - I am [redacted], the publisher of the newspaper responding to this complaint. Notices have been sent out on subscribers bills for thee past year regarding the premium charge for the magazines we produce. All the...
customer needs to do is call our customer service phone number printed on their bill and let us know that they don't want to receive the magazine and we will take care of this. Thus far, four magazines have been printed and delivered at a cost of $2 per magazine. We will gladly refund this customer $8 that he has been charged for the magazines. All he needs to do is contact our office directly - actually he can call my office directly and I will help facilitate this - my telephone number is [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. We have received the refund.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: that is NOT what was stated to me or my husband from the sales associate. They stated that I needed to sign it to have the information sent to [redacted]- which was the company I stated I had the pre-approval letter from- I told them I was looking for a house and did not want to deal with anyone but [redacted], which was the reason for me coming to the company because the pre-approval letter was with [redacted]! They knew this- the sales associates are shady and know that I was not looking to shop around for "the best interest rate because I did not need it! When I found out they had ran my credit multiple times- I texted the sales associate and the text telephone number that they use. The General Sales Manager texted me back- by that time I did not want to deal with the company because I did not trust them. See attached of the actual text send to the text number they use and the text from the General Sales Manager- I let them know that the other inquires were not authorized!
Regards,
[redacted]