Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ I am surprised at the reviews content as the points addressed vary from the facts 1) The vanity light seems to be an issue, which "shouldn't be" as the placement of the vanity was always to be against the wall, because the customer bought a side slashPlus the vanity was set for days with no mention of "moving" the light 2) The tile was a small patch to be connected to the existing tear old tile to cover the space left by the smaller vanityThe tile was in for days as it had the set and I had the customer OK the placement and spacing before grouting 3) The paint job was done with care and I did use tapeThe touch ups were addressed before I leftAs stated to the customer "I would be glad to come back" and address any other touch upsThis is included in the scope of work as "punch lists" standard procedureI would have came back as many times as necessary 4) The caulk was silicone which was used to water proof around the shower door (which was the cause of the remodel)The customer did not like the look, so I took the time to apply latex caulk and paint up to the door, which still kept it water proof and pleasing to the eye 5) I provide a extremely detailed Proposal before starting work and have pricing next to "every line item" All additional work is addressed through a"Change Order" which is itemized the same way and signed be both parties before work is performedI took the time to clarify the numbers on a Sunday and reconciled the numbers 6) As for email responses...I responded immediately and gave an explanationIt did take a few days to get back with the customer as this time of year is very busy 7) Summary: The customer received exemplary service from myself and teamThe products choose by the customer, were picked up, delivered, installed to the exact specifications of the customer whom micro managed the whole process, demo work was efficient and cleanlyThe start date was honored, as was the pricingMy team was respectful, pleasant, and courteousWe completed two bath remodels in weeks even with waiting for the special order items to arriveThe customer complimented us on our work ethic and resultsThe work was inspected daily with logistics addressed on the spotI emailed/called with time lines and completion datesThe customer baked us cookies, offered us sodas, and interacted with appreciation for our hard work and diligenceI am somewhat surprised with this complaintI maintain the highest integrity possible when completing a project and go the extra mile when neededI have always and will always keep the customers best interest a priority Respectfully, SCI: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I agree with contractor he has different recollection of facts Going forward I will refer contractor as CT to save time I am amazed the shoddy vanity light installation is now Clients faultClients hire contractors to do proper installsWe made a wrong choice CT sent email on 10/saying " this is one of the details that escaped US while switching vanities in concentration of plumbing accessibility"On 10/CT says "this wasn't discussed before moving vanity, it's an oversight on BOTH of our parts(So had we discussed, should we have asked you to please install light on center instead of off center?) This is clearly a CT responsibilityOf course it's an issue, it looks terrible I apologize to Revdex.com for some repetitions but I feel compelled to debunk CT claims Again, CT offered us option A) place vanity against wall, B) or place 6" out from wallNo mention that one (A) would require having light fixture move by 4" as it was off centerSo rather than CT stopping at the point he was going to install new light, at that time surely he could see it was off whackThis would have been the time (discovery) we could have discussed and made changesBut NO, he not only didn't stop and tell us he had a problem, he went ahead and installed it off centerThis was late on his last day with usHe left without telling us what he didWho would knowingly choose this? Oh but he did take time to shove the bill across the table, sign here and give me check( We have attached copies of emails and picture of light.) Tile was poorly installed! Poorly pieced, spaced badly, 5/" as opposed to 1/4" off by 3/8"Looks bad but not as bad as approx 5/8" x 5/8" piece of missing tile that was not cut and replaced but simply filled with dark grout on white tileCT told me he "didn't cut a small piece to fill the space "I have not seen such poor tile work even in old buildingsOur existing tile is closer to years old as opposed to years old as CT exaggerates in snarky remark(We have uploaded picture) Paint was not done well, We kindly pointed out deficiencies to CTWe are confident they would not have been corrected had we not done soCT does NOT like to hear constructive comment about CT work, even in the form of "please fix this" Not approachable(Picture of paint attached) Caulk in first bath was about 1" wide on left side, smeared and cakedWas ok on right sideCT laughed said he could have done better jobHe fixed it, let's see if it holds up Copy of "extremely detailed" proposal attachedNo pricing next to every lineAdd ons were NOT signed off by client and CT before startCT invoices have inconsistent dates for start and finishVery unclearCT doesn't like questions about these either On our two requests for explanation (resolution) of bad install on lights we were "blown off" 10/with "I am driving, we'll talk later and second request was ignored completely until we complained almost a week laterThis DOES NOT sound like someone who would be "happy" to return to fix anythingAnd it would be accompanied by a big charge for CT error (Copy of email attached) Summary Some of the work was shoddyPaint, caulk and tile for sure We started our ok on the first bathroomWhich took more like weeks and bath two took weekAlthough time wasn't an issue with anyone as we recallBetter to take time and do it correct first timeWe noticed CT errors happened mostly on days that CT worked long hours (8-9)CT team (1) was pleasant enough to work withOn the last week CT was under CT own pressureThe vanity was set near the end of the week, not days earlier as CT claimed, at the end of CT second to last day I found issues with bad paint job, wall prep, tile, we were concerned CT would not allow time to correct so we took pictures and sent to CT with email so CT would plan enough time to finish themWe were skeptical CT could finish properlyIt was a mediocre jobTo get near the end of a big project where there was lots of money, planning, time and anticipation only to find it was important only to us is a huge let down I can't get answers to When CT went to install light certainally CT knew at that time it was off center, why, did CT not stop at that time and tell client there is a problem, would be much easier to fix then Instead CT KNOWINGLY installed a light off center Then CT KNOWINGLY places invoice in front of client to sign here, hand over check, and leaves WITHOUT DISCLOSING! This point, deception is what we can't get past Oh, CT thinks we baked cookies just for himWe baked for a donation eventCT commented what CT favorite cookie was We offered him, as we would and have done with anyone who works at our home As far as we are concerned, buyer bewareThis CT did not go the extra mileWe are not pct satisfied, beyond our expectations? not in a good way, no stress? No way CT seems to be impressed CT finished project on timeGood for CTWe aren't done, we are hiring CT to fix what was done as well as pay for it again There will be no referrals from this home Final Consumer Response / [redacted] (3000, 11, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) As we said earlier, we are not interested in having this contractor backHe dissapointed us with quality of work and by not being forthright about his botched installation of vanity light We are through here, in the interest of time, we are closing this complaint not because we agree with him Final Business Response / [redacted] (4000, 9, 2015/11/02) */ At SCI we strive to meet the customers requests and would have rectified the "finish work" i.e"punch list" items and any other concerns I offered to come back if there was any touch ups or concerns and still would Thanks- SCI
Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ I am surprised at the reviews content as the points addressed vary from the facts 1) The vanity light seems to be an issue, which "shouldn't be" as the placement of the vanity was always to be against the wall, because the customer bought a side slashPlus the vanity was set for days with no mention of "moving" the light 2) The tile was a small patch to be connected to the existing tear old tile to cover the space left by the smaller vanityThe tile was in for days as it had the set and I had the customer OK the placement and spacing before grouting 3) The paint job was done with care and I did use tapeThe touch ups were addressed before I leftAs stated to the customer "I would be glad to come back" and address any other touch upsThis is included in the scope of work as "punch lists" standard procedureI would have came back as many times as necessary 4) The caulk was silicone which was used to water proof around the shower door (which was the cause of the remodel)The customer did not like the look, so I took the time to apply latex caulk and paint up to the door, which still kept it water proof and pleasing to the eye 5) I provide a extremely detailed Proposal before starting work and have pricing next to "every line item" All additional work is addressed through a"Change Order" which is itemized the same way and signed be both parties before work is performedI took the time to clarify the numbers on a Sunday and reconciled the numbers 6) As for email responses...I responded immediately and gave an explanationIt did take a few days to get back with the customer as this time of year is very busy 7) Summary: The customer received exemplary service from myself and teamThe products choose by the customer, were picked up, delivered, installed to the exact specifications of the customer whom micro managed the whole process, demo work was efficient and cleanlyThe start date was honored, as was the pricingMy team was respectful, pleasant, and courteousWe completed two bath remodels in weeks even with waiting for the special order items to arriveThe customer complimented us on our work ethic and resultsThe work was inspected daily with logistics addressed on the spotI emailed/called with time lines and completion datesThe customer baked us cookies, offered us sodas, and interacted with appreciation for our hard work and diligenceI am somewhat surprised with this complaintI maintain the highest integrity possible when completing a project and go the extra mile when neededI have always and will always keep the customers best interest a priority Respectfully, SCI: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I agree with contractor he has different recollection of facts Going forward I will refer contractor as CT to save time I am amazed the shoddy vanity light installation is now Clients faultClients hire contractors to do proper installsWe made a wrong choice CT sent email on 10/saying " this is one of the details that escaped US while switching vanities in concentration of plumbing accessibility"On 10/CT says "this wasn't discussed before moving vanity, it's an oversight on BOTH of our parts(So had we discussed, should we have asked you to please install light on center instead of off center?) This is clearly a CT responsibilityOf course it's an issue, it looks terrible I apologize to Revdex.com for some repetitions but I feel compelled to debunk CT claims Again, CT offered us option A) place vanity against wall, B) or place 6" out from wallNo mention that one (A) would require having light fixture move by 4" as it was off centerSo rather than CT stopping at the point he was going to install new light, at that time surely he could see it was off whackThis would have been the time (discovery) we could have discussed and made changesBut NO, he not only didn't stop and tell us he had a problem, he went ahead and installed it off centerThis was late on his last day with usHe left without telling us what he didWho would knowingly choose this? Oh but he did take time to shove the bill across the table, sign here and give me check( We have attached copies of emails and picture of light.) Tile was poorly installed! Poorly pieced, spaced badly, 5/" as opposed to 1/4" off by 3/8"Looks bad but not as bad as approx 5/8" x 5/8" piece of missing tile that was not cut and replaced but simply filled with dark grout on white tileCT told me he "didn't cut a small piece to fill the space "I have not seen such poor tile work even in old buildingsOur existing tile is closer to years old as opposed to years old as CT exaggerates in snarky remark(We have uploaded picture) Paint was not done well, We kindly pointed out deficiencies to CTWe are confident they would not have been corrected had we not done soCT does NOT like to hear constructive comment about CT work, even in the form of "please fix this" Not approachable(Picture of paint attached) Caulk in first bath was about 1" wide on left side, smeared and cakedWas ok on right sideCT laughed said he could have done better jobHe fixed it, let's see if it holds up Copy of "extremely detailed" proposal attachedNo pricing next to every lineAdd ons were NOT signed off by client and CT before startCT invoices have inconsistent dates for start and finishVery unclearCT doesn't like questions about these either On our two requests for explanation (resolution) of bad install on lights we were "blown off" 10/with "I am driving, we'll talk later and second request was ignored completely until we complained almost a week laterThis DOES NOT sound like someone who would be "happy" to return to fix anythingAnd it would be accompanied by a big charge for CT error (Copy of email attached) Summary Some of the work was shoddyPaint, caulk and tile for sure We started our ok on the first bathroomWhich took more like weeks and bath two took weekAlthough time wasn't an issue with anyone as we recallBetter to take time and do it correct first timeWe noticed CT errors happened mostly on days that CT worked long hours (8-9)CT team (1) was pleasant enough to work withOn the last week CT was under CT own pressureThe vanity was set near the end of the week, not days earlier as CT claimed, at the end of CT second to last day I found issues with bad paint job, wall prep, tile, we were concerned CT would not allow time to correct so we took pictures and sent to CT with email so CT would plan enough time to finish themWe were skeptical CT could finish properlyIt was a mediocre jobTo get near the end of a big project where there was lots of money, planning, time and anticipation only to find it was important only to us is a huge let down I can't get answers to When CT went to install light certainally CT knew at that time it was off center, why, did CT not stop at that time and tell client there is a problem, would be much easier to fix then Instead CT KNOWINGLY installed a light off center Then CT KNOWINGLY places invoice in front of client to sign here, hand over check, and leaves WITHOUT DISCLOSING! This point, deception is what we can't get past Oh, CT thinks we baked cookies just for himWe baked for a donation eventCT commented what CT favorite cookie was We offered him, as we would and have done with anyone who works at our home As far as we are concerned, buyer bewareThis CT did not go the extra mileWe are not pct satisfied, beyond our expectations? not in a good way, no stress? No way CT seems to be impressed CT finished project on timeGood for CTWe aren't done, we are hiring CT to fix what was done as well as pay for it again There will be no referrals from this home Final Consumer Response / [redacted] (3000, 11, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) As we said earlier, we are not interested in having this contractor backHe dissapointed us with quality of work and by not being forthright about his botched installation of vanity light We are through here, in the interest of time, we are closing this complaint not because we agree with him Final Business Response / [redacted] (4000, 9, 2015/11/02) */ At SCI we strive to meet the customers requests and would have rectified the "finish work" i.e"punch list" items and any other concerns I offered to come back if there was any touch ups or concerns and still would Thanks- SCI