Status Faux

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[This is in response to *** statements regarding his “factual” course of events
One example of ***’s inaccurate statements from his version of the course of events was on 7/**/14, when he stated that he presented a detailed work estimate including sales taxThis did not happen.
On 7/**/*** came over to give us an estimateHe came up with a total cost of $for labor, materials & taxes for the front doorWe agreed.
On 7/** *** started the jobHe did not present us with any paperwork as he statedSee attached text message sent on 7/** @8:42am, where *** states this is the first time in years that he did not get a signed contractCHECK THE DATE AND TIME
The only paperwork we received was on 7/**See attached invoice dated 7/**.
Another example of his inaccurate “factual” statements was the date of completionHe stated that work had been completed on 7/**Again, refer back to the same document attached dated 7/**.
We did not notice any problems/issues on the day of completion because we needed to wait until the finish was completely dryIn the meantime, thinking that *** had completed the project properly, we asked him to give us an estimate for other projectsUnfortunately, the following day we noticed several problems/issues which we notified *** on 7/**We continued to text each other back and forth for daysHoping this would be resolvedRegarding ***’s statement about future workI DON’T THINK SO!
In response to ***’s statement regarding “blame”- on 8/*, *** texted me that “the door was fine before you asked me to do anything, but the customer is always rightGiven that you asked me to do “area” touch ups has now introduced an additional layer “occasionally” resulting in a brush strike appearance which was not there prior, which was per your request.” In my opinion that statement sounds like he is blaming usI never requested *** to do any touch upsI asked him to fix/correct the problemWe left it up to *** to fix/correct the problem since this is his professionIt was his decision to touch it up not oursI asked him to please refer back to all the past text messages and tell me when I asked him to “touch it up”He did not reply*** then suggested that I call him because texting is not suitable for himI disagreed because I wanted our conversations to be documented for future referenceThis is exactly why
Please review attached pictures of ***’s workHow do you explain this? PICTURES DON’T LIE! The finish ended up shiny/glossy and dullWhich is very noticeableThe left side of the door is darker than the right sideHe also missed several spotsIn you opinion, how would you describe this work, good job or lousy job? The finish should be uniform. *** can not force us to accept in my opinion substandard work and expect to get paid for it. Why would *** offer a refund if he felt he had done a good job?
This is our front door that we are talking about, the first thing people see when they come over, it's definitely not a good first impression.
WE DID NOT GET WHAT WE PAID FORPLEASE REFUND OUR MONEY SO THAT WE CAN HAVE OUR DOOR DONE PROPERLY.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
***’s timeline and statements are not accurateI have all the text messages to prove what actually transpiredAt one point he blamed my wife and I for the unsatisfactory result of his work
If you refer back to the exchange of text messages, you will see that all we were asking from him was to fix/correct the problemIt was *** that gave us the option of a refund and we decided to take him up on itAsking for our money back is not harassmentRegarding the threat, I asked him to go over all our text messages and show me where & when did I threaten himHe did not respond
*** interprets things his own way and only his way, which makes dealing with him difficult, that is why I suggested getting an arbitrator from the Revdex.com/Consumer AffairsAfter going back and forth several times and not getting anywhere, I proceeded to file a complaint with the Revdex.comRight after I filed the complaint, I received an email from *** informing me that he was going to refund our money with several conditions attachedI called Revdex.com to withdraw my complaint expecting that this issue had been resolvedContrary to his belief that this case was dismissed*** did not follow through with the refund so I proceeded to re-file my complaint
*** is trying to divert attention away from the fact that his workmanship was lousy and he doesn’t want to honor his word and give us our money back. The fact of the matter is *** did not deliver the services we paid for and now we want our money back so we can have our door done properly
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I believe that my exhaustive description of events addressed all the issues, including factually stating the course of events, discussions back and forth, and my attempts at resolution. As I wrote in my earlier response, I am being harassed and will not issue a refundThere is no reason toNo one works for free, and I am sure that complainant doesn't work for free
Complainant states that the timeline and statements are not accurate. I stand ready to supply saved and preserved actual text content including all date and time stamps. Complainant cannot refute any of this. It is documented electronically
Complainant now states that I “blamed” him and his wife for what he deems unsatisfactory work? On the contrary, it is an irrelevant notion that I would ever blame. I never “blamed” anyone because there is no blame. Complainant attests that he found fault with my work after happily accepting the results and any additional work I did to attempt to satisfy him was at his requestIf complainant felt that the work I performed was so poor, then I question why he invited me into his house upon satisfactory completion and requested my consultation and proposed pricing for a slew of additional work. This would make no sense had my work been unacceptable. To support this, I can provide proof of sending him this proposal on 7/**/14, after the work had been completed on 7/**/
There is nothing to fix or correct as he demands. This is hand-crafted work and if there is a standard of perfection that he is now trying to achieve after the fact, this runs counter to process
Any original offer of refund was made in order to alleviate stress and work with the complainant in order to move forward to the next projects he asked me to do for him. It was only after being abused and threatened that my decision has been to no longer offer any refund. His threats are clear, including the threat to file complaints, which he did without giving me a reasonable to time respond to said threatComplainant comments that my offer came with conditions, which were reasonable yet he ignored, to which he has created his own conditions which are not reasonable
Complainant’s statement that I interpret things my own way is patently ridiculous. There is no issue of interpretation in this case. The facts stand. His suggestion for arbitration is also ridiculous. This is not a situation where money was received without product or service being rendered. If complainant decided after the fact that he did not like the work after initially complimenting me on it, what is there to arbitrate. I suggest that if my work is not pleasing to him, that he not hire me to do more work
As to my “belief” that the case had been dismissed, I refer complainant to Revdex.com’s own wording in their response to complainant to his initial complaint, “*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** ** *** *** *** ** *** *** ***” This was written by *** ***, *** *** *** ***, New York Revdex.com, Sent: 8/**/9:57:AM to complainant at ***
Complainant’s attestation that I am trying to “divert attention away” from his maligning criticism of my work as “lousy” is false. I have properly responded to a complaint that lacks merit Services paid for were received. If complainant no longer enjoys the work, it is wrong to behave as if I have done anything wrong. To hear now that my work was “lousy” is an incorrect use of this forum and only serves to attempt to defame me

The following is in response to complaint # [redacted] filed August **, 2014.
I have been and continue to be harassed by the complainant in this matter, regardless of measures I have taken to ameliorate the situation. While I have detailed documentation supporting this response, the...

following serves as an overview of the facts. I can provide more information if required.
On 7/**/14, I visited the complainant at his home to examine his request to refinish his front door entrance, and to repaint other access and garage doors.  I proposed a price, which he negotiated downward and accepted, for work which was agreed to commence the next day.
On 7/**/14, I delivered and presented the detailed work estimate including sales tax. I began the work which would take several days to complete. Complainant’s wife selected and approved the color to be applied to the door and the first work segment was completed. The next work step required two days drying time.
On 7/**/14, in the early morning, complainant contacted me arguing about the price which had been agreed upon, balked at and refused to pay sales tax, and instructed me to not proceed with the additional work that had been requested beyond the front door. After discussing the issue, complainant conceded to the agreed price yet again took issue with sales tax which I am required to collect and forward to New York State. In the interest of completing the work and maintaining a good relationship, I reluctantly agreed to discount the price in order to reduce the tax as I cannot eliminate it. At this time, I insisted on having the agreement signed and I completed the work.  Originally, the work was estimated as taking four site visits; however I was able to complete it in less time due to extended hours spent on the job.  Upon completion, complainant and his wife remarked that they were pleased with the work and made payment. Prior to my departure, complainant and his wife asked me to review and consult for a large amount of additional work in their home, requested a detailed estimate, and demanded that I formalize it in writing and send them via email, which I did on 7/**/14 in anticipation of their approval and instructions as to start date.
On 7/**/14, complainant remarked that he saw a few “spots” on the door that he felt did not have the same degree of varnish shine as the rest of the surface. He said that these spots were visible only at night. He asked that I return to address these spots the following week yet gave me the option of doing so when I begin the next project that I quoted.  I gladly agreed to do it the next week.
On 7/**/14, I requested that complainant mark the specific areas of concern in order for me to see the areas he mentioned. I came to the house and was unable to see any anomalies where he had marked the door; however to please him, I applied spot varnish touch-up as I promised I would.
On 8/*/14, complainant advised that the “problem” had not been resolved and now complained that the areas of concern showed a different light reflection.  He asked me to explain.  I responded by saying that I simply added more of the same material even though I did not see evidence of his complaint, but I did the touchups anyway.  I asked what more I can do. He responded by acknowledging that what saw is due to brushstrokes, which is correct.  The varnish was applied by brush and I advised him that continued build of material will not be optimal.  I offered to return and spray the entire door with yet another layer of varnish at no charge.
On 8/*/14, complainant responded by instructing me to “go ahead”, but demanded that the result have a “uniform” finish. I advised him that perfection is not possible yet I would do my best. He further responded by demanding uniformity. There was no mention or requirement of uniformity when the work was requested, nor did I ever indicate or promise it verbally or in writing. Complainant initially only wanted the bottom of the door addressed, but responded that this would look bad, and complainant then asked that the full door be addressed.  Had it been a project requirement, I would have refused the work.  In fact, when first meeting complainant and asked to refinish the door, I verbally suggested that complainant wanted a "factory fresh finish", then perhaps a new door would be in his best interest, but he refused to consider that due to cost.
On 8/*/14, complainant again demanded uniformity, which I answered by saying that I cannot guarantee given that the door’s original method of factory finish was not being duplicated by me. I asked if he wants his money back or if he would prefer a partial credit toward the following work he wants done. At this point he demanded his money back and would consult with other painters. I requested a signed letter of release first, which he refused to do until securing “second and third” opinions from other painters, which makes no sense.  I then retracted my offer because I felt abused.  I performed work in exchange for consideration and gave my best efforts, and offered more efforts for FREE which were being refused. He then stated that he would “decide” on my offer to do additional spray work for free. I advised him that if he decided not to, then the issue would be closed, yet I still offered a discount towards next work.
On 8/**/14, complainant advised me that “no other painter wants to fix another painter’s work”.  Note: in the current Revdex.com complaint, complainant demands “We would like our money refunded so we can have another painter fix this problem.” Clearly, this runs counter to his remark to me about no other painter wanting to fix another’s work. He then threatened me by stating “You have 2choices. Either give us our money back or we have the Better BusinessBureau/Consumer Affairs review your work and decide what's best for both of us”.  I contemplated if and how to reply and drafted a new settlement.
On 8/**/14, less than 24 hours after the prior day’s threat, complainant advised that he had filed complaints with Revdex.com and Consumer affairs. At this time I sent him the new settlement that offered a refund upon conditions including releasing me from further obligations and that he would not file complaints with any agency, but apparently this latter issue was too late because he already filed. He then offered to withdraw his complaint after first receiving cleared funds from me, which certainly felt like extortion. My response to him was that the letter clearly stated my conditions which he was ignoring. He then stated that his wish was for “Revdex.com, Consumer Affairs and court to decide”.
On 8/**/14, I received an email from complainant advising me that he had withdrawn complaint # [redacted]. His email was on top of a forward of Revdex.com’s email to him in which a web link shows that Revdex.com had denied his complaint, and then closed the matter after he withdrew it. Revdex.com’s response to complainant stated: “After careful review, the Revdex.com has determined that the issues you raised are not within the scope of services that we offer to the community, nor have you provided facts that we may present for purposes of dispute resolution.  We are, therefore, unable to process your complaint.” In his email, complainant once again threatened me that he will refile his complaint if he does not receive money by 8/**/14. I cannot fathom why complainant would threaten to complain, execute the complaint, withdraw it then re-threaten without fully disclosing his series of actions.   
Today, 8/**/14, I received notification from Revdex.com that complainant has once again filed a new complaint # [redacted], exactly the same as the first one, even though the original was dismissed by Revdex.com. If the original complaint had been voluntarily withdrawn on the basis of lack of merit, only to be replaced by another new one, the question can only be why?  It appears that complainant is attempting to use the agency’s influence without regard to their professed scope and simply using this resource to inflame and malign. If his goal is to tarnish my flawless reputation, this is an extremely serious matter. I have only been professional and courteous and do not deserve this treatment.
Upon learning of this latest refiling of a complaint, I realize that any effort at trying to settle this issue in a mutually acceptable way cannot be productive.  I performed quality work for him which he heartily accepted upon completion, and then much later chose to find fault with. I do not believe that continuing to perform free work can please him, and that I earned the fee. My efforts at creating good will have been rebuffed and I have exhausted ways in which to manage this situation. He has chosen to disregard my generosity and my settlement offer which was reasonable yet should not have been necessary.  At this time, there is no reason to issue a refund. I did the work. He received service. A business transaction had been completed. Due to complainant’s egregious behavior, threats and taking actions only meant to try to intimidate me improperly, any aforementioned settlement offer is rescinded.
Please accept the above described history.  If required, I can and will provide documentation supporting all details. This issue now constitutes harassment, which I will defend against with my full ability. I can understand Revdex.com and other agencies’ constructive involvement in the event of a consumer being taken advantage of or suffering financial harm; however in this case I believe the facts clearly demonstrate that this issue is purely an emotional one on complainant’s part and I cannot cure that.

Review: I hired [redacted] to stain and finish my front door. The day after he completed the work we noticed that the finish of our door was not uniform. It was mostly glossy with several dull spots. We notified [redacted] about this. He asked us to [redacted] the spots with blue tape. He came over and tried to correct the problem areas but he actually made it worse. After several text messages he offered to spray the door with no guarantee or our money back. We opted for our money back. He retracted his offer to refund our money. I have pictures and all the text messages as evidence of what had transpired between us.Desired Settlement: We would like our money refunded so we can have another painter fix this problem.

Business

Response:

The following is in response to complaint # [redacted] filed August **, 2014.

I have been and continue to be harassed by the complainant in this matter, regardless of measures I have taken to ameliorate the situation. While I have detailed documentation supporting this response, the following serves as an overview of the facts. I can provide more information if required.

On 7/**/14, I visited the complainant at his home to examine his request to refinish his front door entrance, and to repaint other access and garage doors. I proposed a price, which he negotiated downward and accepted, for work which was agreed to commence the next day.

On 7/**/14, I delivered and presented the detailed work estimate including sales tax. I began the work which would take several days to complete. Complainant’s wife selected and approved the color to be applied to the door and the first work segment was completed. The next work step required two days drying time.

On 7/**/14, in the early morning, complainant contacted me arguing about the price which had been agreed upon, balked at and refused to pay sales tax, and instructed me to not proceed with the additional work that had been requested beyond the front door. After discussing the issue, complainant conceded to the agreed price yet again took issue with sales tax which I am required to collect and forward to New York State. In the interest of completing the work and maintaining a good relationship, I reluctantly agreed to discount the price in order to reduce the tax as I cannot eliminate it. At this time, I insisted on having the agreement signed and I completed the work. Originally, the work was estimated as taking four site visits; however I was able to complete it in less time due to extended hours spent on the job. Upon completion, complainant and his wife remarked that they were pleased with the work and made payment. Prior to my departure, complainant and his wife asked me to review and consult for a large amount of additional work in their home, requested a detailed estimate, and demanded that I formalize it in writing and send them via email, which I did on 7/**/14 in anticipation of their approval and instructions as to start date.

On 7/**/14, complainant remarked that he saw a few “spots” on the door that he felt did not have the same degree of varnish shine as the rest of the surface. He said that these spots were visible only at night. He asked that I return to address these spots the following week yet gave me the option of doing so when I begin the next project that I quoted. I gladly agreed to do it the next week.

On 7/**/14, I requested that complainant mark the specific areas of concern in order for me to see the areas he mentioned. I came to the house and was unable to see any anomalies where he had marked the door; however to please him, I applied spot varnish touch-up as I promised I would.

On 8/*/14, complainant advised that the “problem” had not been resolved and now complained that the areas of concern showed a different light reflection. He asked me to explain. I responded by saying that I simply added more of the same material even though I did not see evidence of his complaint, but I did the touchups anyway. I asked what more I can do. He responded by acknowledging that what saw is due to brushstrokes, which is correct. The varnish was applied by brush and I advised him that continued build of material will not be optimal. I offered to return and spray the entire door with yet another layer of varnish at no charge.

On 8/*/14, complainant responded by instructing me to “go ahead”, but demanded that the result have a “uniform” finish. I advised him that perfection is not possible yet I would do my best. He further responded by demanding uniformity. There was no mention or requirement of uniformity when the work was requested, nor did I ever indicate or promise it verbally or in writing. Complainant initially only wanted the bottom of the door addressed, but responded that this would look bad, and complainant then asked that the full door be addressed. Had it been a project requirement, I would have refused the work. In fact, when first meeting complainant and asked to refinish the door, I verbally suggested that complainant wanted a "factory fresh finish", then perhaps a new door would be in his best interest, but he refused to consider that due to cost.

On 8/*/14, complainant again demanded uniformity, which I answered by saying that I cannot guarantee given that the door’s original method of factory finish was not being duplicated by me. I asked if he wants his money back or if he would prefer a partial credit toward the following work he wants done. At this point he demanded his money back and would consult with other painters. I requested a signed letter of release first, which he refused to do until securing “second and third” opinions from other painters, which makes no sense. I then retracted my offer because I felt abused. I performed work in exchange for consideration and gave my best efforts, and offered more efforts for FREE which were being refused. He then stated that he would “decide” on my offer to do additional spray work for free. I advised him that if he decided not to, then the issue would be closed, yet I still offered a discount towards next work.

On 8/**/14, complainant advised me that “no other painter wants to fix another painter’s work”. Note: in the current Revdex.com complaint, complainant demands “We would like our money refunded so we can have another painter fix this problem.” Clearly, this runs counter to his remark to me about no other painter wanting to fix another’s work. He then threatened me by stating “You have 2choices. Either give us our money back or we have the Better BusinessBureau/Consumer Affairs review your work and decide what's best for both of us”. I contemplated if and how to reply and drafted a new settlement.

On 8/**/14, less than 24 hours after the prior day’s threat, complainant advised that he had filed complaints with Revdex.com and Consumer affairs. At this time I sent him the new settlement that offered a refund upon conditions including releasing me from further obligations and that he would not file complaints with any agency, but apparently this latter issue was too late because he already filed. He then offered to withdraw his complaint after first receiving cleared funds from me, which certainly felt like extortion. My response to him was that the letter clearly stated my conditions which he was ignoring. He then stated that his wish was for “Revdex.com, Consumer Affairs and court to decide”.

On 8/**/14, I received an email from complainant advising me that he had withdrawn complaint # [redacted]. His email was on top of a forward of Revdex.com’s email to him in which a web link shows that Revdex.com had denied his complaint, and then closed the matter after he withdrew it. Revdex.com’s response to complainant stated: “After careful review, the Revdex.com has determined that the issues you raised are not within the scope of services that we offer to the community, nor have you provided facts that we may present for purposes of dispute resolution. We are, therefore, unable to process your complaint.” In his email, complainant once again threatened me that he will refile his complaint if he does not receive money by 8/**/14. I cannot fathom why complainant would threaten to complain, execute the complaint, withdraw it then re-threaten without fully disclosing his series of actions.

Today, 8/**/14, I received notification from Revdex.com that complainant has once again filed a new complaint # [redacted], exactly the same as the first one, even though the original was dismissed by Revdex.com. If the original complaint had been voluntarily withdrawn on the basis of lack of merit, only to be replaced by another new one, the question can only be why? It appears that complainant is attempting to use the agency’s influence without regard to their professed scope and simply using this resource to inflame and malign. If his goal is to tarnish my flawless reputation, this is an extremely serious matter. I have only been professional and courteous and do not deserve this treatment.

Upon learning of this latest refiling of a complaint, I realize that any effort at trying to settle this issue in a mutually acceptable way cannot be productive. I performed quality work for him which he heartily accepted upon completion, and then much later chose to find fault with. I do not believe that continuing to perform free work can please him, and that I earned the fee. My efforts at creating good will have been rebuffed and I have exhausted ways in which to manage this situation. He has chosen to disregard my generosity and my settlement offer which was reasonable yet should not have been necessary. At this time, there is no reason to issue a refund. I did the work. He received service. A business transaction had been completed. Due to complainant’s egregious behavior, threats and taking actions only meant to try to intimidate me improperly, any aforementioned settlement offer is rescinded.

Please accept the above described history. If required, I can and will provide documentation supporting all details. This issue now constitutes harassment, which I will defend against with my full ability. I can understand Revdex.com and other agencies’ constructive involvement in the event of a consumer being taken advantage of or suffering financial harm; however in this case I believe the facts clearly demonstrate that this issue is purely an emotional one on complainant’s part and I cannot cure that.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]’s timeline and statements are not accurate. I have all the text messages to prove what actually transpired. At one point he blamed my wife and I for the unsatisfactory result of his work.

If you refer back to the exchange of text messages, you will see that all we were asking from him was to fix/correct the problem. It was [redacted] that gave us the option of a refund and we decided to take him up on it. Asking for our money back is not harassment. Regarding the threat, I asked him to go over all our text messages and show me where & when did I threaten him. He did not respond.

[redacted] interprets things his own way and only his way, which makes dealing with him difficult, that is why I suggested getting an arbitrator from the Revdex.com/Consumer Affairs. After going back and forth several times and not getting anywhere, I proceeded to file a complaint with the Revdex.com. Right after I filed the complaint, I received an email from [redacted] informing me that he was going to refund our money with several conditions attached. I called Revdex.com to withdraw my complaint expecting that this issue had been resolved. Contrary to his belief that this case was dismissed. [redacted] did not follow through with the refund so I proceeded to re-file my complaint.

[redacted] is trying to divert attention away from the fact that his workmanship was lousy and he doesn’t want to honor his word and give us our money back. The fact of the matter is [redacted] did not deliver the services we paid for and now we want our money back so we can have our door done properly.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I believe that my exhaustive description of events addressed all the issues, including factually stating the course of events, discussions back and forth, and my attempts at resolution. As I wrote in my earlier response, I am being harassed and will not issue a refund. There is no reason to. No one works for free, and I am sure that complainant doesn't work for free.

Complainant states that the timeline and statements are not accurate. I stand ready to supply saved and preserved actual text content including all date and time stamps. Complainant cannot refute any of this. It is documented electronically.

Complainant now states that I “blamed” him and his wife for what he deems unsatisfactory work? On the contrary, it is an irrelevant notion that I would ever blame. I never “blamed” anyone because there is no blame. Complainant attests that he found fault with my work after happily accepting the results and any additional work I did to attempt to satisfy him was at his request. If complainant felt that the work I performed was so poor, then I question why he invited me into his house upon satisfactory completion and requested my consultation and proposed pricing for a slew of additional work. This would make no sense had my work been unacceptable. To support this, I can provide proof of sending him this proposal on 7/**/14, after the work had been completed on 7/**/14.

There is nothing to fix or correct as he demands. This is hand-crafted work and if there is a standard of perfection that he is now trying to achieve after the fact, this runs counter to process.

Any original offer of refund was made in order to alleviate stress and work with the complainant in order to move forward to the next projects he asked me to do for him. It was only after being abused and threatened that my decision has been to no longer offer any refund. His threats are clear, including the threat to file complaints, which he did without giving me a reasonable to time respond to said threat. Complainant comments that my offer came with conditions, which were reasonable yet he ignored, to which he has created his own conditions which are not reasonable.

Complainant’s statement that I interpret things my own way is patently ridiculous. There is no issue of interpretation in this case. The facts stand. His suggestion for arbitration is also ridiculous. This is not a situation where money was received without product or service being rendered. If complainant decided after the fact that he did not like the work after initially complimenting me on it, what is there to arbitrate. I suggest that if my work is not pleasing to him, that he not hire me to do more work.

As to my “belief” that the case had been dismissed, I refer complainant to Revdex.com’s own wording in their response to complainant to his initial complaint, “[redacted]” This was written by [redacted], [redacted], New York Revdex.com, Sent: 8/**/2014 9:57:28 AM to complainant at [redacted].

Complainant’s attestation that I am trying to “divert attention away” from his maligning criticism of my work as “lousy” is false. I have properly responded to a complaint that lacks merit. Services paid for were received. If complainant no longer enjoys the work, it is wrong to behave as if I have done anything wrong. To hear now that my work was “lousy” is an incorrect use of this forum and only serves to attempt to defame me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This is in response to [redacted] statements regarding his “factual” course of events.

One example of [redacted]’s inaccurate statements from his version of the course of events was on 7/**/14, when he stated that he presented a detailed work estimate including sales tax. This did not happen.

On 7/**/14 [redacted] came over to give us an estimate. He came up with a total cost of $600 for labor, materials & taxes for the front door. We agreed.

On 7/[redacted] started the job. He did not present us with any paperwork as he stated. See attached text message sent on 7/** @8:42am, where [redacted] states this is the first time in 12 years that he did not get a signed contract. CHECK THE DATE AND TIME.

The only paperwork we received was on 7/**. See attached invoice dated 7/**.

Another example of his inaccurate “factual” statements was the date of completion. He stated that work had been completed on 7/**. Again, refer back to the same document attached dated 7/**.

We did not notice any problems/issues on the day of completion because we needed to wait until the finish was completely dry. In the meantime, thinking that [redacted] had completed the project properly, we asked him to give us an estimate for other projects. Unfortunately, the following day we noticed several problems/issues which we notified [redacted] on 7/**. We continued to text each other back and forth for days. Hoping this would be resolved. Regarding [redacted]’s statement about future work. I DON’T THINK SO!

In response to [redacted]’s statement regarding “blame”- on 8/*, [redacted] texted me that “the door was fine before you asked me to do anything, but the customer is always right. Given that you asked me to do “area” touch ups has now introduced an additional layer “occasionally” resulting in a brush strike appearance which was not there prior, which was per your request.” In my opinion that statement sounds like he is blaming us. I never requested [redacted] to do any touch ups. I asked him to fix/correct the problem. We left it up to [redacted] to fix/correct the problem since this is his profession. It was his decision to touch it up not ours. I asked him to please refer back to all the past text messages and tell me when I asked him to “touch it up”. He did not reply. [redacted] then suggested that I call him because texting is not suitable for him. I disagreed because I wanted our conversations to be documented for future reference. This is exactly why.

Please review attached pictures of [redacted]’s work. How do you explain this? PICTURES DON’T LIE! The finish ended up shiny/glossy and dull. Which is very noticeable. The left side of the door is darker than the right side. He also missed several spots. In you opinion, how would you describe this work, good job or lousy job? The finish should be uniform. [redacted] can not force us to accept in my opinion substandard work and expect to get paid for it. Why would [redacted] offer a refund if he felt he had done a good job?

This is our front door that we are talking about, the first thing people see when they come over, it's definitely not a good first impression.

WE DID NOT GET WHAT WE PAID FOR. PLEASE REFUND OUR MONEY SO THAT WE CAN HAVE OUR DOOR DONE PROPERLY.]

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Sincerely,