We were late to respond to the lock out to this Geico Customer. Our driver we sent misunderstood the dispatch and headed to drop a call he was currently towing. The driver arrived as soon as he could after he finished his tow. All we could do was reprimand the driver and...
apologize to the customer. We can only estimate on arrival times when customer calls in, we can not guarantee times to be there because we have no idea if driver will have problems or how traffic will be. We apologize for being late to this customer. there was no out of pocket expense for her.
We were late to respond to the lock out to this Geico Customer. Our driver we sent misunderstood the dispatch and headed to drop a call he was currently towing. The driver arrived as soon as he could after he finished his tow. All we could do was reprimand the driver and...
apologize to the customer. We can only estimate on arrival times when customer calls in, we can not guarantee times to be there because we have no idea if driver will have problems or how traffic will be. We apologize for being late to this customer. there was no out of pocket expense for her.