We understand that this is frustrating, it is important to supply proper documentation as well as being aware of bill due datesThe homeowner's premium is not being pulled from this billing account, this issue is strictly with the auto billing There are also discounts that have fallen off due to documentation not being provided We apologized to the client because we try to be friendly and client focused agency We do have the ability to stop drafts before they are pulled from the customers account if we are notified by the customer to do so
We understand that this is frustrating, it is important to supply proper documentation as well as being aware of bill due datesThe homeowner's premium is not being pulled from this billing account, this issue is strictly with the auto billing There are also discounts that have fallen off due to documentation not being provided We apologized to the client because we try to be friendly and client focused agency We do have the ability to stop drafts before they are pulled from the customers account if we are notified by the customer to do so