Stay Over Storage

I spoke with the businessThey state that this customer got her unit on 12/and had not made a payment since that dateIt is state law to wait days after nonpayment and then issue notice that the unit will be put up for auctionThis business waited days, an auction notice was sent out on or around 1/The customer did not reach out to the business with concerns, did not try to set up a payment plan, and so the items were put up for auction at the next auction date which was 1/The business would be willing to work with a customer, but the customer does need to reach out to business and ask for that assistance

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I called the business. On 1/19 about the issue I have paperwork stating something different.  I took the paperwork along with police officers. I received nothing from the business. I want compensation because the paperwork isn't accurate. I am willing to fax over the documents in which I signed. 
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

I spoke with the business. They state that this customer got her unit on 12/17 and had not made a payment since that date. It is state law to wait 10 days after nonpayment and then issue notice that the unit will be put up...

for auction. This business waited 30 days, an auction notice was sent out on or around 1/17. The customer did not reach out to the business with concerns, did not try to set up a payment plan, and so the items were put up for auction at the next auction date which was 1/25. The business would be willing to work with a customer, but the customer does need to reach out to business and ask for that assistance.

Review: they are auctioning off my merchandise hi it to the agreement date they also put a lien on my merchandise prior to the 30 days that was stated in the contract the police was called and told me to contact you and get a lawyerDesired Settlement: I wanted to acknowledge the level of disrespect the validation of privacy the hurt I have caused my family for pictures and I would like to be reimbursed for my entire storage unit that contain up 5 Year house

Business

Response:

I spoke with the business. They state that this customer got her unit on 12/17 and had not made a payment since that date. It is state law to wait 10 days after nonpayment and then issue notice that the unit will be put up for auction. This business waited 30 days, an auction notice was sent out on or around 1/17. The customer did not reach out to the business with concerns, did not try to set up a payment plan, and so the items were put up for auction at the next auction date which was 1/25. The business would be willing to work with a customer, but the customer does need to reach out to business and ask for that assistance.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I called the business. On 1/19 about the issue I have paperwork stating something different. I took the paperwork along with police officers. I received nothing from the business. I want compensation because the paperwork isn't accurate. I am willing to fax over the documents in which I signed.
[Provide details of why you are not satisfied with this resolution.]

Regards,