Staybridge Suites by Holiday Inn

[redacted] March 1, 2017Dear Revdex.com,The guest has already been contacted regarding this matterPlease see attached emailI have attached my business card so you may contact me if you need any further informationThank you.Sincerely, [redacted] ***Operations ManagerEMAIL Attached: Sat 2/18/ 11:AMTopk [redacted] ***.com ;Bcc:***, [redacted] Good Morning [redacted] ,Our Guest Relations Department reached out to me regarding the complaint you filed with themIn reading through the comments, it seems that there was a misunderstanding in regards to the offer you and originally spoke about yesterdayYes, the cancellation fee already applied itself, but you may apply that to a future reservationAs discussed yesterday, we do not have the flexibility to waive the fees, but we can change the dates for a future stay in Your reservation is still active, but I have changed the arrival date to 12/31/When you figure out when you will be in the San Diego area, simply call the hotel to change the arrival date and reference confirmation number [redacted] As long as we have rooms available, we will accommodate your reservationIf you do not use this credit before Dec 31, 2017, it will be lost.In order to avoid any further confusion, please reach out to me or anyone at the hotel directlyCalling [redacted] or Guest Relations just Creates a middle man that ends up calling us anywayIf there is anything else I can assist you with, please let me know[redacted] Operations Manager

Revdex.com:The business only resolved my complaint after I took the time to file a complaint with the numerous business review portals (including the Revdex.com)We did not have a "misunderstanding"; the email was finally sent in response to my complaints *** at Staybridge made it clear in our phone conversations that I was NOT being offered an extended reservation time period Thanks to Revdex.com and *** for prompting the business to do the right thing Regards,
*** ***

[redacted]March 1, 2017Dear Revdex.com,The guest has already been contacted regarding this matter. Please see attached email. I have attached my business card so you may contact me if you need any further information. Thank you.Sincerely,[redacted]Operations ManagerEMAIL Attached: Sat 2/18/2017...

11:23 AMTopk[redacted].com <pk[redacted].com>;Bcc:[redacted] Good Morning [redacted],Our Guest Relations Department reached out to me regarding the complaint you filed with them. In reading through the comments, it seems that there was a misunderstanding in regards to the offer you and originally spoke about yesterday. Yes, the cancellation fee already applied itself, but you may apply that to a future reservation. As discussed yesterday, we do not have the flexibility to waive the fees, but we can change the dates for a future stay in 2017. Your reservation is still active, but I have changed the arrival date to 12/31/17. When you figure out when you will be in the San Diego area, simply call the hotel to change the arrival date and reference confirmation number [redacted]. As long as we have rooms available, we will accommodate your reservation. If you do not use this credit before Dec 31, 2017, it will be lost.In order to avoid any further confusion, please reach out to me or anyone at the hotel directly. Calling [redacted] or Guest Relations just Creates a middle man that ends up calling us anyway. If there is anything else I can assist you with, please let me know.[redacted] Operations Manager