Staylisted

To Whom It May Concern:We have reviewed the complaint filed by [redacted] and feel that the complaint was filed for the following reasons -· Company will not respond the emails· [redacted] sent several emails to cancel but we did not respond· Dissatisfaction with the service· We did not respond to requests for updatesAt this time we would like to respond to these reasons in the order they are listed above -· We sent [redacted] emails on July 3rd, July 7th, July 22nd, August 18th, and September 18thWe can provide copies of all of the email to show that we did have ongoing communication with [redacted] through email.· On October 2nd [redacted] called in to cancel, and claimed to have sent multiple emails regarding thisWe explained that we did not receive the emails; however, if she could resend those emails we would gladly review them and credit her accountAs of this date she has failed to send the emails.· [redacted] purchased a localized marketing program from our company, which included an optimized Google+ page and ongoing citation building and managementAs of this date [redacted] ***'s business is ranking for the following terms, which clearly shows we fulfilled the services and that the services worked.o family [redacted] tx - 1st page/4th positiono cosmetic [redacted] tx - 1st page/7th position· On September 18th [redacted] sent an email requesting an update on her accountWe responded to her on the same day by emailWe can produce this email if needed.At this time we do not believe that [redacted] is entitled to a creditShe agreed to our services, which clearly states the services will continue on a month to month basisWe feel that this complaint has no merit; however, if [redacted] can produce a valid email showing that she requested to cancel prior to the charge we will gladly honor the emailThank you,RealMAD Local

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Here is my email copies from the cancellation notice: [redacted] *** 10/02/To: [redacted] I have below forwarded TWO copies of TWO emails I sent to [redacted] about cancelling on Sept and Sept 30.If she did not forward it to the appropriate person, that is your company's fault.I have cancelled and need a refund of the $charged to my card on Oct 1st If you do not refund my money, I will report the charge as fraudulent to my bank and write a complaint up with the Revdex.com.Terrible customer service, I have never been introduced to this "***" as project manager The person "working" on my SEO was [redacted] and I emailed him asking for an update which he never responded.I am in the business of small business and can recognize bad service[redacted] ***, ***From: [redacted] To: [redacted] Subject: RE: CancelDate: Tue, Sep 14:42:-0500Please confirm you received my cancellation notice[redacted] ***, [redacted] “This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (C.F.R., Part 164)This information is intended to be used solely by the entity or individual to whom this message is addressedIf you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawfulAccordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call ( [redacted] ), and then delete this message.”From: [redacted] To: [redacted] Subject: CancelDate: Mon, Sep 15:16:-0500Please cancel my subscription for your services for the next upcoming charge.Thanks [redacted] ***, [redacted] “This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (C.F.R., Part 164)This information is intended to be used solely by the entity or individual to whom this message is addressedIf you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawfulAccordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call ( [redacted] ), and then delete this message.” [redacted] Here is an email to [redacted] which he did NOT respond to me:From: [redacted] *** [redacted] )Sent:Mon 9/22/10:AMTo: [redacted] ( [redacted] ) [redacted] ,Thanks for getting back to me I was googling myself as ' [redacted] ' Are you guys working on placing me on the front page for that? That is probably the most common keyword for my area based off my adwords history That or " [redacted] " is common Let me know what you are working on now[redacted] ***, [redacted] "the account manager" has never emailed me or introduced himself to me so I never had his email on file Which is why I had to email ***/ [redacted] / [redacted] .Refund my money now[redacted] ,Thanks for getting back to me I was googling myself as ' [redacted] ' Are you guys working on placing me on the front page for that? That is probably the most common keyword for my area based off my adwords history That or " [redacted] " is common Let me know what you are working on now[redacted] ***, ***JS Family DentalEldorado Pkwy Ste 300McKinney, TX 75070Office: [redacted] Fax: 972-408-4169Review us on Google+!“This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (C.F.R., Part 164)This information is intended to be used solely by the entity or individual to whom this message is addressedIf you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawfulAccordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call ( [redacted] ), and then delete this message.”

To Whom It May Concern:We have reviewed the response from [redacted] and would like to respond to her messageFirst off, we do not believe that we have done anything wrongOur terms of service are located at - [redacted] / and are referenced on our contractSection of our terms states, "Cancellation of out of term month to month service can be made by fax ( [redacted] ) or by email [redacted] Cancellation of service must be received days prior to your anniversary billing date via signed fax or email"The reason we are referencing this is because [redacted] sent in her cancellation request on September 30th which is her anniversary date and this is the reason she was chargedWith that said we have decided to issue a credit to [redacted] for the one charge made on September 30th as a good faith gestureSincerely,Real Mad Local

Mr. [redacted] signed up with on May 26, 2016 for our Local SEO Services. From this date forward we began working on his listing and creating citations to improve the ranking of his Google My Business (GMB) page. The GMB we created can be viewed here...

- [redacted] On June 21, 2016 we contacted Mr. [redacted] to provide him with logins to our online portal so that he could view real time ranking of his business. On that date he was ranking fist page for "Appliance Repair" and "Dishwasher Repair". We also advised him that his current website had broken links and needed to be updated. This can be viewed here - [redacted]/. We advised him that we could create a new website for him but he insisted that we do this for free. On December 15, 2016 Mr. [redacted] sent us an email requesting to cancel. We cancelled his account and have not charged him since. Mr. [redacted] is requesting that we settle this by stopping future charges and issuing him credits for unauthorized charges. We have cancelled his account and no further charges will be made; however, we did not make any unauthorized charges. We charged Mr. [redacted] $129 a month which was what he agreed to. Additionally, Mr. [redacted] is still taking advantage of the GMB page we created and the citation that were made on his behalf. We did not remove any of his listing from the Internet. So, at this time we fell that this matter has been resolved.Thank you

Stay Listed indicated that I only reached out one time during non-business hours. This doesn't explain why I never receive contact. Additionally, I have attached the email correspondents that I sent to them. You can see I reached out many times and never received a response. One email indicates that I had left a voicemail for him on the phone number I was provided when Josh was listed as an account manager. Please see attached emails of my many attempts to reach out to Josh, my account manager at Stay Listed. If the account manager is no longer Josh, there was never any indication. I have no idea where my money has been going or what has been done for our account.

To Whom It May Concern:We have reviewed the complaint filed by [redacted] and feel that the complaint was filed for the following reasons -·     Company will not respond the emails·     [redacted] sent several emails to cancel but we did not respond·...

    Dissatisfaction with the service·     We did not respond to requests for updatesAt this time we would like to respond to these reasons in the order they are listed above -·     We sent [redacted] emails on July 3rd, July 7th, July 22nd, August 18th, and September 18th. We can provide copies of all of the email to show that we did have ongoing communication with [redacted] through email.·     On October 2nd [redacted] called in to cancel, and claimed to have sent multiple emails regarding this. We explained that we did not receive the emails; however, if she could resend those emails we would gladly review them and credit her account. As of this date she has failed to send the emails.·     [redacted] purchased a localized marketing program from our company, which included an optimized Google+ page and ongoing citation building and management. As of this date [redacted]'s business is ranking for the following terms, which clearly shows we fulfilled the services and that the services worked.o family [redacted] tx - 1st page/4th positiono cosmetic [redacted] tx -  1st page/7th position·     On September 18th [redacted] sent an email requesting an update on her account. We responded to her on the same day by email. We can produce this email if needed.At this time we do not believe that [redacted] is entitled to a credit. She agreed to our services, which clearly states the services will continue on a month to month basis. We feel that this complaint has no merit; however, if [redacted] can produce a valid email showing that she requested to cancel prior to the charge we will gladly honor the email. Thank you,RealMAD Local

To Whom It May Concern:We have reviewed the response from [redacted] and would like to respond to her message. First off, we do not believe that we have done anything wrong. Our terms of service are located at - [redacted]/ and are referenced on our contract. Section 2.3 of our terms states, "Cancellation of out of term month to month service can be made by fax ([redacted]) or by email [redacted]. Cancellation of service must be received 30 days prior to your anniversary billing date via signed fax or email". The reason we are referencing this is because [redacted] sent in her cancellation request on September 30th which is her anniversary date and this is the reason she was charged. With that said we have decided to issue a credit to [redacted] for the one charge made on September 30th as a good faith gesture. Sincerely,Real Mad Local

To Whom It May Concern: On January 5, 2017 Mr. [redacted] signed up for our marketing services because his business listing wasn’t ranking on the Internet. During our presentation we explained that [redacted] looks at a variety of factors when ranking a business online, including NAP (Name, Address, Phone...

Number), citations, and reviews. We advised Mr. [redacted] that we would be conducting a baseline report and begin working on his listing once that was complete.   On January 12, 2017 we sent Mr. [redacted] his baseline report which listed many inconsistencies across multiple online directories. We also found that Mr. [redacted] had multiple listings with [redacted] using different business addresses. Duplicate listings are frowned upon by [redacted] and the solution is to cancel or merge the listings so that the business listing is not impacted negatively. So, we merged Mr. [redacted]’s two listings and updated his address so that it reflected his true location. This can be viewed by searching  for “[redacted] in [redacted]”. Mr. [redacted] claims that in six months he has “never received any correspondence from them, no updates, no emails and no calls”; however, we have documentation showing that we have sent him over ten emails that he has opened, viewed, and in some cases responded to. We’ve also spoken to Mr. [redacted] on at least six occasions. If necessary we can provide copies of all our email correspondence and exact times and dates of each phone call. As of today, we have listed Mr. [redacted]’s listing on [redacted], [redacted], [redacted] and have created a total of 47 citations. So, we are not in breach of our contract in any way. As a courtesy and to help remedy this matter we would like to offer a credit of $149, which will offset the first monthly charge made to Mr. [redacted]’s account. Beyond that we feel that no further refunds are warranted as it is clear that we have provided the services as per our contract. Please notify us if further documentation is needed. Sincerely, Staylisted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Here is my email copies from the cancellation notice:[redacted]  10/02/14 To: [redacted]I have below forwarded TWO copies of TWO emails I sent to [redacted] about cancelling on Sept 29 and Sept 30.If she did not forward it to the appropriate person, that is your company's fault.I have cancelled and need a refund of the $199 charged to my card on Oct 1st.  If you do not refund my money, I will report the charge as fraudulent to my bank and write a complaint up with the Revdex.com.Terrible customer service, I have never been introduced to this "[redacted]" as project manager.  The person "working" on my SEO was [redacted] and I emailed him asking for an update which he never responded.I am in the business of small business and can recognize bad service.[redacted]From: [redacted]To: [redacted]Subject: RE: CancelDate: Tue, 30 Sep 2014 14:42:12 -0500Please confirm you received my cancellation notice.[redacted]“This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call ([redacted]), and then delete this message.”From: [redacted]To: [redacted]Subject: CancelDate: Mon, 29 Sep 2014 15:16:15 -0500Please cancel my subscription for your services for the next upcoming charge.Thanks[redacted]“This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call ([redacted]), and then delete this message.”[redacted] [redacted]  Here is an email to [redacted] which he did NOT respond to me:From: [redacted] [redacted])Sent:Mon 9/22/14 10:13 AMTo:[redacted])[redacted],Thanks for getting back to me.  I was googling myself as '[redacted]'.  Are you guys working on placing me on the front page for that?  That is probably the most common keyword for my area based off my adwords history.  That or "[redacted]" is common.  Let me know what you are working on now.[redacted] "the account manager" has never emailed me or introduced himself to me so I never had his email on file.  Which is why I had to email [redacted]/[redacted]/[redacted].Refund my money now.[redacted],Thanks for getting back to me.  I was googling myself as '[redacted]'.  Are you guys working on placing me on the front page for that?  That is probably the most common keyword for my area based off my adwords history.  That or "[redacted]" is common.  Let me know what you are working on now.[redacted]JS Family Dental7785 Eldorado Pkwy Ste 300McKinney, TX 75070Office: [redacted]Fax: 972-408-4169Review us on Google+!“This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by return e-mail or call ([redacted]), and then delete this message.”

To Whom It May Concern:A full credit was issued and should appear on the customer's account in 3-5 business days. If the customer does not see the credit within this time frame or needs to discuss anything she can contact us at ###-###-####.Best Regards.