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STC Reviews (6)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Project manager went out on Nov 17, 2016 and they are working out a resolution.  As soon as it is final, I will contact Revdex.com back with the solution.ThanksDeryl M[redacted]

[redacted]
This is reference to complaint# [redacted]. Per the agreement in the below e-mail, the roofing company is going to take care of my roof and so I am withdrawing...

my complaint.Thanks. [redacted] 
[redacted] per our discussion over the phone we are going to give you a 200$ credit/gift card for your inconvenience. Also we are going to be doing a reinspection with your insurance company and to the best of our ability try to get the rest of the roof replaced. If you can please give me a call when the insurance company schedules the reinspection. In doing this you stated that you would retract your complaint. If you could please send me an email stating that you agree to this and you will be retracting your complaint that would be greatly appreciated! Again thank you for your patience and we will get things taken care to the best of our ability!

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We did replace the roof for [redacted], but the problems that she has experienced were not a result of the installation but rather, we believe may have been vandalism, or someone else on her roof.See the attached pictures.  We went out in 2011 and charged her minimum because someone had sliced...

the roof in several places.In 2013 the roof was again needed additional work because someone or something damaged the roof.  We installed new termination bar along the walls See attached pictures where someone or something damaged the original.We recently went out yesterday... January 14 to see what the problem was  Her gutters were backed up with ice.  Our QC broke ice loose and she was not charged for our trip out to her home.Please see attached pictures of our visits to her home..  I have spoken to [redacted] and sent her these pictures as well.

We are resolving the Issue by replacing the back slope of the roof so that it matches the other section that we did. As soon as it has been completed, I will let you know that as well. Thank you

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