On behalf of Killer Auto Sales and Service, we apologize in the manner in which your vehicle was handled at the time of purchaseKiller Auto Sales and Service has identified the individual who could have handled MrP [redacted] concern in a much more professional manner and has been released of his duties sinceThe reason in which Mrand MrsP [redacted] vehicle was repossessed was due to a failure to make their first paymentWe ordered the repossession by an outside vendor and cannot take responsibility for the language or actions the driver used with the [redacted] We attempted to contact the P [redacted] on several occasions and even reached out to all of their references, in which not one reference identified the P [redacted] as people they knewWe feel we did everything in our power to make right a situation that had clearly gone wrong without any responses backIn the end, we have accrued all of the [redacted] debt to the bank in which they received their auto loan and have had to pay out far more money to the bank than we should haveIn no way did we attempt to hold their personal belongings, in fact, we made many attempts to get in contact with them in order to give them back their belongingsKiller Auto Sales and Service acknowledges this is a difficult situation, however, we did what we had to do by law in order to protect our property
On behalf of Killer Auto Sales and Service, we apologize in the manner in which your vehicle was handled at the time of purchaseKiller Auto Sales and Service has identified the individual who could have handled MrP [redacted] concern in a much more professional manner and has been released of his duties sinceThe reason in which Mrand MrsP [redacted] vehicle was repossessed was due to a failure to make their first paymentWe ordered the repossession by an outside vendor and cannot take responsibility for the language or actions the driver used with the [redacted] We attempted to contact the P [redacted] on several occasions and even reached out to all of their references, in which not one reference identified the P [redacted] as people they knewWe feel we did everything in our power to make right a situation that had clearly gone wrong without any responses backIn the end, we have accrued all of the [redacted] debt to the bank in which they received their auto loan and have had to pay out far more money to the bank than we should haveIn no way did we attempt to hold their personal belongings, in fact, we made many attempts to get in contact with them in order to give them back their belongingsKiller Auto Sales and Service acknowledges this is a difficult situation, however, we did what we had to do by law in order to protect our property