"Simply put, the evidence that the belt broke because of work done at our facility, was not borne out by the pictures."There was ample evidence that the work done at St Croix was incorrect.Pictures were taken by Wausau Harley staff.Wausau Harley staff techs determined immediately that the tire was incorrectly re-installed There was/is no doubt that the wrong spacers were used.Wausau Harley staff techs determined collectively and definitively that this was the cause of the broken belt This was not something that I would have been able to dream up by myself They even contacted Corporate customer care on my behalf to attempt to get assistance with the repair.Wausau Harley staff communicated this to St Croix Harley staff, with the hope that St Croix would stand behind their work...plain and simple, they did not then and still refuse to admit they did anything wrong Even told me that it was MY fault.St Croix wants to put the focus on the bike's age, maintenance and mileage when they know that these belts routinely last over 100,miles This bike was neither mistreated nor neglected, and still gets positive comments about its condition and age.Simply put, there is ample evidence that St Croix Harley does not and will not stand behind their work, and this is the most unfortunate result from this entire mess Not even an acknowledgement or apology...and here we are, almost months later, still pointing fingers
"Simply put, the evidence that the belt broke because of work done at our facility, was not borne out by the pictures."There was ample evidence that the work done at St Croix was incorrect.Pictures were taken by Wausau Harley staff.Wausau Harley staff techs determined immediately that the tire was incorrectly re-installed There was/is no doubt that the wrong spacers were used.Wausau Harley staff techs determined collectively and definitively that this was the cause of the broken belt This was not something that I would have been able to dream up by myself They even contacted Corporate customer care on my behalf to attempt to get assistance with the repair.Wausau Harley staff communicated this to St Croix Harley staff, with the hope that St Croix would stand behind their work...plain and simple, they did not then and still refuse to admit they did anything wrong Even told me that it was MY fault.St Croix wants to put the focus on the bike's age, maintenance and mileage when they know that these belts routinely last over 100,miles This bike was neither mistreated nor neglected, and still gets positive comments about its condition and age.Simply put, there is ample evidence that St Croix Harley does not and will not stand behind their work, and this is the most unfortunate result from this entire mess Not even an acknowledgement or apology...and here we are, almost months later, still pointing fingers