Steadfast Ventures

To Whom This May Concern: [redacted] did in fact do work at the said property listed above for Steadfast Ventures Approxweek after closing of the home BBS was contacted by owner from Steadfast on March 24tharound 5:pm reporting the issue with the closet shelving falling out of the wall in the master bedroom and also forward picture for purchaser/complainerBBS notified Steadfast that we would go first thing in the morning on March 25th between 8:– 8:30am Steadfast owner then notified his Real estate agent of the time/date of repair Steadfast’s Real estate Agent then notified complainer’s Real Estate Agent BBS was in the neighborhood on March 25th less than one mile when we received a phone call from Steadfast saying complainer denied BBS to repair the closet shelving The complainer’s Real Estate Agent apologized to Steadfast for the last minute cancellation On March 25th around lunch time complainer called our office and spoke with the president regarding the issue The President notified complainer that our company stands behind our installation and that we were schedule to do the repair that morning Complainer clearly told President that she was have someone installing custom closets on Saturday, March 26th and that she asked that the closet shelves be picked up and would like some type of credit Later that evening on March 25th at 4:47pm the vice president called complainer and informed complainer that BBS will be more than happy to send BBS supervisor on Monday to make the necessary repairs Again, complainer denied We made several attempts to correct the issue at our expenses Complainer denied Both closing attorneys for both parties Steadfast and Complainer were notified of the issue and the fact that the complainer refused BBS to correct the anchoring of the closet shelving As far as the weather stripping not sure what door is being referenced to however; two weather stripping were replaced per the closing addendum after complainer had a full blown page home inspection report done on the property prior to her purchasing the home The day before closing the complainer, spouse and complainer’s real estate agent re-inspected the property and verified that all addendum repairs were done completed satisfactory The complainer closed on home the following day after inspection and both complainer and spouse signed documentation everything was complete and moved forward with closing All parties have all documentation of text messages and correspondence [redacted] has been in business for years and has always stand behind their work Our number one goal is customer satisfactory All parties involved clearly know that BBS and Steadfast made every attempt to correct the anchoring of closet shelving 3/24/– BBS issued work order and scheduled repair 3/25/ 8:07am– BBS was notified by agent complainer denied us access to home 3/25/ lunch time – BBS president spoke with complainer 3/25/4:47pm – BBS vice president spoke with complainer 3/25/ 6:17pm – BBS was notified by closing attorney that complainer was verbally notified that she must allow BBS to warranty their work and that if she had the closet shelving replaced on 3/that it would void any warranty 3/29/– Returned call Left Message 3/31/ - Sent email in writing to complainer for documentation

To Whom This May Concern: [redacted] did in fact do work at the said property listed above for Steadfast Ventures.  Approx. 1 week after closing of the home BBS was contacted by owner from Steadfast on March 24tharound 5:07 pm  reporting the issue with the closet...

shelving falling out of the wall in the master bedroom and also forward picture for purchaser/complainer. BBS notified Steadfast that we would go first thing in the morning on March 25th between 8:00 – 8:30am.  Steadfast owner then notified his Real estate agent of the time/date of repair.   Steadfast’s Real estate Agent then notified complainer’s Real Estate Agent.   BBS was in the neighborhood on March 25th less than one mile when we received a phone call from Steadfast saying complainer denied BBS to repair the closet shelving.  The complainer’s Real Estate Agent apologized to Steadfast for the last minute cancellation.   On March 25th around lunch time complainer called our office and spoke with the president regarding the issue.  The President notified complainer that our company stands behind our installation and that we were schedule to do the repair that morning.  Complainer clearly told President that she was have someone installing custom closets on Saturday, March 26th and that she asked that the closet shelves be picked up and would like some type of credit.  Later that evening on March 25th at 4:47pm the vice president called complainer and informed complainer that BBS will be more than happy to send BBS supervisor on Monday to make the necessary repairs.  Again, complainer denied.   We made several attempts to correct the issue at our expenses Complainer denied.  Both closing attorneys for both parties Steadfast and Complainer were notified of the issue and the fact that the complainer refused BBS to correct the anchoring of the closet shelving.   As far as the weather stripping not sure what door is being referenced to however; two weather stripping  were replaced per the closing addendum after complainer had a full blown 36 page home inspection report done on the property prior to her purchasing the home.  The day before closing the complainer, spouse and complainer’s real estate agent re-inspected the property and verified that all addendum repairs were done completed satisfactory.  The complainer closed on home the following day after inspection and both complainer and spouse signed documentation everything was complete and moved forward with closing.   All parties have all documentation of text messages and correspondence.   [redacted] has been in business for 18 years and has always stand behind their work.  Our number one goal is customer satisfactory.  All parties involved clearly know that BBS and Steadfast made every attempt to correct the anchoring of closet shelving.    3/24/16 – BBS issued work order and scheduled repair3/25/16  8:07am– BBS was notified by  agent complainer denied us access to home3/25/16  lunch time – BBS president spoke with complainer3/25/16 4:47pm – BBS vice president spoke with complainer3/25/16  6:17pm – BBS was notified by closing attorney that complainer was verbally notified that she must allow BBS to warranty their work and that if she had the closet shelving replaced on 3/26 that it would void any warranty. 3/29/16 – Returned call Left Message3/31/16  - Sent email in writing to complainer for documentation.

To Whom This May Concern:
 
[redacted] did in fact do work at the said...

property listed above for Steadfast Ventures.  Approx. 1 week after closing of the home BBS was contacted by owner from Steadfast on March 24tharound 5:07 pm  reporting the issue with the closet shelving falling out of the wall in the master bedroom and also forward picture for purchaser/complainer. BBS notified Steadfast that we would go first thing in the morning on March 25th between 8:00 – 8:30am.  Steadfast owner then notified his Real estate agent of the time/date of repair.   Steadfast’s Real estate Agent then notified complainer’s Real Estate Agent.   BBS was in the neighborhood on March 25th less than one mile when we received a phone call from Steadfast saying complainer denied BBS to repair the closet shelving.  The complainer’s Real Estate Agent apologized to Steadfast for the last minute cancellation.   On March 25th around lunch time complainer called our office and spoke with the president regarding the issue.  The President notified complainer that our company stands behind our installation and that we were schedule to do the repair that morning.  Complainer clearly told President that she was have someone installing custom closets on Saturday, March 26th and that she asked that the closet shelves be picked up and would like some type of credit.  Later that evening on March 25th at 4:47pm the vice president called complainer and informed complainer that BBS will be more than happy to send BBS supervisor on Monday to make the necessary repairs.  Again, complainer denied.   We made several attempts to correct the issue at our expenses Complainer denied.  Both closing attorneys for both parties Steadfast and Complainer were notified of the issue and the fact that the complainer refused BBS to correct the anchoring of the closet shelving.   As far as the weather stripping not sure what door is being referenced to however; two weather stripping  were replaced per the closing addendum after complainer had a full blown 36 page home inspection report done on the property prior to her purchasing the home.  The day before closing the complainer, spouse and complainer’s real estate agent re-inspected the property and verified that all addendum repairs were done completed satisfactory.  The complainer closed on home the following day after inspection and both complainer and spouse signed documentation everything was complete and moved forward with closing.   All parties have all documentation of text messages and correspondence.   [redacted] has been in business for 18 years and has always stand behind their work.  Our number one goal is customer satisfactory.  All parties involved clearly know that BBS and Steadfast made every attempt to correct the anchoring of closet shelving.    
3/24/16 – BBS issued work order and scheduled repair
3/25/16  8:07am– BBS was notified by  agent complainer denied us access to home
3/25/16  lunch time – BBS president spoke with complainer
3/25/16 4:47pm – BBS vice president spoke with complainer
3/25/16  6:17pm – BBS was notified by closing attorney that complainer was verbally notified that she must allow BBS to warranty their work and that if she had the closet shelving replaced on 3/26 that it would void any warranty. 
3/29/16 – Returned call Left Message
3/31/16  - Sent email in writing to complainer for documentation.

Review: Steadfast Ventures and it's owner, Dusty C[redacted], originally bought and gutted the house we now own. It looked great from the onset. But once we moved in, we have had nothing but problems. The closet shelves fell down three days after closing. When I tried to contact Mr. C[redacted] and/or his agent, they both referred back to the contractor, [redacted]. I was put off for multiple days without a place to put/hang my clothes, all because the shelves were not mounted to the wall correctly. The gutters that were installed do not function properly - they hold stagnant water. Every threshold in the house has nails sticking up. Bowen Building systems claims that they cleaned the roof for Mr. C[redacted], yet they have failed to produce any type of product information. Many items on our home inspection list were not done - weatherstripping not installed on multiple doors, roof shingles not related properly, etc. Mr Carey cuts many corners in order to save a dollar. I do not want this to happen to other people who might buy another home from him. Please do not buy a home from Steadfast Ventures. Mr. C[redacted] does not stand behind his product or behind his word.Desired Settlement: Repair to gutters, repairs to threshold, credit towards new shelving.

Business

Response:

To Whom This May Concern: [redacted] did in fact do work at the said property listed above for Steadfast Ventures. Approx. 1 week after closing of the home BBS was contacted by owner from Steadfast on March 24tharound 5:07 pm reporting the issue with the closet shelving falling out of the wall in the master bedroom and also forward picture for purchaser/complainer. BBS notified Steadfast that we would go first thing in the morning on March 25th between 8:00 – 8:30am. Steadfast owner then notified his Real estate agent of the time/date of repair. Steadfast’s Real estate Agent then notified complainer’s Real Estate Agent. BBS was in the neighborhood on March 25th less than one mile when we received a phone call from Steadfast saying complainer denied BBS to repair the closet shelving. The complainer’s Real Estate Agent apologized to Steadfast for the last minute cancellation. On March 25th around lunch time complainer called our office and spoke with the president regarding the issue. The President notified complainer that our company stands behind our installation and that we were schedule to do the repair that morning. Complainer clearly told President that she was have someone installing custom closets on Saturday, March 26th and that she asked that the closet shelves be picked up and would like some type of credit. Later that evening on March 25th at 4:47pm the vice president called complainer and informed complainer that BBS will be more than happy to send BBS supervisor on Monday to make the necessary repairs. Again, complainer denied. We made several attempts to correct the issue at our expenses Complainer denied. Both closing attorneys for both parties Steadfast and Complainer were notified of the issue and the fact that the complainer refused BBS to correct the anchoring of the closet shelving. As far as the weather stripping not sure what door is being referenced to however; two weather stripping were replaced per the closing addendum after complainer had a full blown 36 page home inspection report done on the property prior to her purchasing the home. The day before closing the complainer, spouse and complainer’s real estate agent re-inspected the property and verified that all addendum repairs were done completed satisfactory. The complainer closed on home the following day after inspection and both complainer and spouse signed documentation everything was complete and moved forward with closing. All parties have all documentation of text messages and correspondence. [redacted] has been in business for 18 years and has always stand behind their work. Our number one goal is customer satisfactory. All parties involved clearly know that BBS and Steadfast made every attempt to correct the anchoring of closet shelving. 3/24/16 – BBS issued work order and scheduled repair3/25/16 8:07am– BBS was notified by agent complainer denied us access to home3/25/16 lunch time – BBS president spoke with complainer3/25/16 4:47pm – BBS vice president spoke with complainer3/25/16 6:17pm – BBS was notified by closing attorney that complainer was verbally notified that she must allow BBS to warranty their work and that if she had the closet shelving replaced on 3/26 that it would void any warranty. 3/29/16 – Returned call Left Message3/31/16 - Sent email in writing to complainer for documentation.