Steak 'n Shake

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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I was contacted by the Milford Steak and Steak store and this complaint has been satisfactorily resolved with my receiving new coupons to replace the ones that were not honoredThere response was due to your contact with themThank You Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Mike L [redacted] , manager, called Revdex.com to respond to this complaintHe said he is going to give the customer a total refund as well as send them a $gift card

October 1,2015Re: Complaint ID [redacted] This guest was unable to be reached after filing his initial complaint We have since had a District Manager follow up with him and have compensated him for his poor customer serviceVery Sincerely, [redacted] Manager, Operations SupportSteak n Shake Enterprises, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowWe did not leave, we were outside smoking waiting on someone to help the person inside trying to payWe did pay, the steal n shake manager still called the police saying we did not payWe paid and left before the police were ever calledI then called the police and explained whay had happened, they asked me
tto come back to resolve the issue, so, I didI told the officer that I did pay and my witnesses confirmed itSo, no I'm not happy with the results
Regards,
*** ***

Horrible, HorribleI am sorry if links are against terms of use, I want to show you the dedicated blog post just for this sadness
http://ytadvisers.com/archives/
Never go here if you can help it

I cannot access the message, but please drop my complaint. Steak 'N Shake has taken care of my problem.Thanks,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I paid for two Steak & Shake meals at the drive-through at Store *** at *** *** *** *** ** *** at about 7:pm tonight and received one meal without the two sides that were ordered I also did not receive a receipt or any listing of what we had ordered I contacted MrTristan R***, manager, and explained that I had not received these two items He asked his employees if they had given me everything and the told him that they had I told MrR*** that I wouldn't be taking the time to contact him if I had received the items He told me that even if their employees failed to give me a receipt, he could not do anything for me in the way of getting my items that I had paid for I called ###-###-#### and was told that each individual restaurant was a franchise, and their management could set whatever policies they wanted even if they didn't sound right or make sense However, I still want Headquarters to know what the franchise managers are doing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I paid for two Steak & Shake meals at the drive-through at Store *** at *** *** *** *** ** *** at about 7:pm tonight and received one meal without the two sides that were ordered I also did not receive a receipt or any listing of what we had ordered I contacted MrTristan R***, manager, and explained that I had not received these two items He asked his employees if they had given me everything and the told him that they had I told MrR*** that I wouldn't be taking the time to contact him if I had received the items He told me that even if their employees failed to give me a receipt, he could not do anything for me in the way of getting my items that I had paid for I called ###-###-#### and was told that each individual restaurant was a franchise, and their management could set whatever policies they wanted even if they didn't sound right or make sense However, I still want Headquarters to know what the franchise managers are doing

The customer's group left with out paying We called police and the police had them pay the bill.We will not be issuing a refund Thank you,John (Mgr)

October 1,Re: Complaint ID ***
This guest was unable to be reached after filing his initial complaint We have since had a District Manager follow up with him and have compensated him for his poor customer service
Very Sincerely,
***
***Manager, Operations Support
Steak n Shake Enterprises, Inc

October 1,2015Re: Complaint ID ***This guest was unable to be reached after filing his initial complaint We have since had a District Manager follow up with him and have compensated him for his poor customer service. Very Sincerely,*** ***Manager, Operations SupportSteak
n Shake Enterprises, Inc

Mike L***, manager, called Revdex.com to respond to this complaintHe said he is going to give the customer a total refund as well as send them a $gift card

We have contacted this guest by mail and provided a Gift Card as compensation for his issuesWe consider this matter closed

I was contacted by the Milford Steak and Steak store and this complaint has been satisfactorily resolved with my receiving new coupons to replace the ones that were not honoredThere response was due to your contact with themThank You
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***