Steak n' Shake

We consider this matter fully closed Kelly IJ [redacted] Manager, Operations Support and Communication Steak n Shake Enterprises, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[I am not satisfied with how things were handledAfter I called corporate over times, I never received a call back until I filed my concern with the Revdex.com I was told just to dispute with my bank after going in circle with Steak'n Shake They are very unprofessional and has no customer service skills The managers that they employ has no customer service skills and as well are very unprofessionalHow my family and I were treatedwas awful and no one ever apologizedo for the serviceWe will never return thereI know wheno my money is not needed.] Regards, [redacted]

In April I had met [redacted] the sales lady with Kansas singles I explained to her that I was looking to meet somebody for companionship and she had told me how Kansas singles Works in regards to matchmaking I had filled out a questionnaire and explained to her the type of person that I was looking to date she explained to me the cost of the program and I agreed to join Kansas singles with the understanding that they would find a match for me during the summer months during the initial wait it was about two weeks before I got a response from Kansas singles and the first match that was created at the end of April was with a person that was a heavy smoker under my guidelines I asked that I not be matched with a smoker after I had told them about this problem I was put on weight for another weeks till they created another match but by this time the Matchmaker was relieved of her duties and I will set up with another Matchmaker and I had to start the process all over again with this new person come to find out that the matchmaking was being conducted in Sacramento California and my understanding was that the matchmaking was done locally in Kansas so with the new Matchmaker I had to wait a total of to weeks by June I was set up with a second match with no compatibility I called numerous times with no response back leaving messages and I had finally received a call in regards to a match and waited another two weeks so I was into the month of July on July 3rd I was told that this third match was not able to be contacted so I had to wait an additional two and a half weeks on July 21st I received a call from a new Matchmaker stating that they were not able to find me a comprable match or someone who is willing to date me due to my race at this point I have given up on the dating scene with Kansas singles due to the lack in April I had met [redacted] the sales lady with Kansas singles I explained to her that I was looking to meet somebody for companionship and she had told me how Kansas singles works in regards to matchmaking I had filled out a questionnaire and explained to her the type of person that I was looking to date she explained to me the cost of the program and I agreed to join Kansas singles with the understanding that they would find a match for me during the summer months during the initial wait it was about weeks before I got a response from Kansas singles and the first match that was created at the end of April was with a person that was a heavy smoker under my guidelines I asked that I not be matched with a smoker after I had told them about this problem I was put on weight for another weeks till they created a nother match but by this time the matchmaker was relieved of her duties and I was set up with another matchmaker and I had to start the process all over again with this new person come to find out that the matchmaking was being conducted in Sacramento California and my understanding was that the matchmaking was done locally in Kansas so with the new matchmaker I had to wait a total of to weeks by June I was set up with a second match with no compatibility I called numerous times with no response back leaving messages and I had finally received a call in regards to a match and waited another weeks so I was into the month of July on July 3rd I was told that this third match was not able to be contacted so I had to wait an additional two and a half weeks on July 21st I received a call from a new matchmaker stating that they were not able to find me a comfortable match or someone who is willing to date me do to my race at this point I have given up on the dating scene with Kansas singles due to the lack of attention that they were not providing in regards to my situation and this is why I feel that this company has cooking advantage of my emotions in regards to finding somebody

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: I am rejecting this response because: Regards, [redacted] It is not truthful I contacted this company multiple times to resolve my concerns but have been met with no callbacks or even stood up by the sales person who gave me a time to meet with her on more than one occasion but had left before I got there on time Additionally I was called on more than one occasion to meet someone only to be put on hold and then told that person was no longer available or someone would call me back The business owner I was supposed to meet was no longer available the Tuesday after Labor Day weekend even though I was told he would be I realize I've been scammed as there never was anyone professional available This is all made up stuffA really great sales job, however there is no truth behind any of it I've never been scammed before This is the first time

Ms [redacted] joined our service on 4/6/ She purchased a membership that entitled her to eight introductionsWe called Ms [redacted] with her first match, Chuck, on 4/ Both she and Chuck accepted the match making this her first introduction We reminded her to call us with feedback after meeting Chuck On 4/she called and told us she had not heard from Chuck yet We let her know that we would move forward with a new match and follwith Chuck to find out why he had not called yetOn 4/we matched Ms [redacted] with Gene She accepted the match with Gene When we called Gene he informed us that he hit it off with his last match and wants to place his membership on hold to see her exclusively We called her to let her know that Gene was not going to be availableOn 4/we spoke with Chuck He informed us that he had been sick but is better and will call herOn 5/Ms [redacted] called with feebdack on Chuck She told us that they met for dinner and he was a very nice man She said she might see him again if he asked Under areas of improvements she said that she likes to go to games and likes jazz music and would like someone who wanted to talk about things other than his family She told us that she is not in any hurry for a match as she will be out of town for a while5/Ms [redacted] called to let us know that she though Chuck was a really nice guy but she is ready to move on She said that she went to a wedding with Chuck and met his family She said he introduced her as his girlfriend and his family was asking a lot of questions and if they were getting married She told us she would be out of town until June 5th6/we matched the client with Boris Both she and Boris accepted the match making this her second introduction 6/she called with feedback and said she met Boris for dinner and she was not interested in him She said that he calls and texts her too much8/we matched her with Joseph She told us that she is leaving town for vacation We asked her to call when she returned from vacation and we would move forward with the match with Joseph if he is still available9/she called us to let us know that she is available again We let her know that we would start looking for her next match9/Ms [redacted] told us that she had gone into our office four or five times to meet our sales representative We let her know that our sales representative works by appointment only and when she is in the office she is typically with another client We let her know that our matchmaking department is the proper people to talk with about any membership concerns We spent time with her discussing her membership and what she is looking for We let her that we would take the information discussed and start looking for her next match11/we matched Ms [redacted] with Jerry We left messages for her 11/16, 11/17, 11/27, and 11/with no return calls We eventually had to call Jerry to let him know that we couldn’t reach her and would match him with someone else As you can see, we have matched Ms [redacted] consistently There have been gaps where she was not available However, she is guaranteed eight introductions regardless of the time frame Her claims of being scammed are simply without any basis in fact Our members are a diverse group of people They range from people in their 30’s to people in their 80’s However, the majority of our members are in their late 40’s to late 60’s Each member is different as to how they fit within our member database, thus the time it takes to find a match varies from one person to another This is why we guarantee a specific number of introductions as opposed to a time based membershipWe’ve been trying to reach Ms [redacted] for two weeks She simply needs to return our call and we will move forward with fulfilling the remainder of her membership The executed contract clearly covers refunds At this point her membership is not eligible for any refundTell us why here

We have contacted the customer and explained to her that while there was an initial double charge, this was refunded by her bank days agoWe have sent a gift card to the guest for her issues
11pt">We consider this matter fully closed Kelly IJ*** Manager, Operations Support and Communication Steak n Shake Enterprises, Inc

Our District Manager in charge of the restaurant visited by this guest has reached out multiple times and left voice messages regarding completing her requested refund Thank you, Kelly IJ*** Manager, Operations Support and Communication
Steak n Shake Enterprises, Inckelly.j***@steaknshake.com

In April I had met *** the sales lady with Kansas singles I explained to her that I was looking to meet somebody for companionship and she had told me how Kansas singles Works in regards to matchmaking I had filled out a questionnaire and explained to her the type of person that I was looking to
date she explained to me the cost of the program and I agreed to join Kansas singles with the understanding that they would find a match for me during the summer months during the initial wait it was about two weeks before I got a response from Kansas singles and the first match that was created at the end of April was with a person that was a heavy smoker under my guidelines I asked that I not be matched with a smoker after I had told them about this problem I was put on weight for another weeks till they created another match but by this time the Matchmaker was relieved of her duties and I will set up with another Matchmaker and I had to start the process all over again with this new person come to find out that the matchmaking was being conducted in Sacramento California and my understanding was that the matchmaking was done locally in Kansas so with the new Matchmaker I had to wait a total of to weeks by June I was set up with a second match with no compatibility I called numerous times with no response back leaving messages and I had finally received a call in regards to a match and waited another two weeks so I was into the month of July on July 3rd I was told that this third match was not able to be contacted so I had to wait an additional two and a half weeks on July 21st I received a call from a new Matchmaker stating that they were not able to find me a comprable match or someone who is willing to date me due to my race at this point I have given up on the dating scene with Kansas singles due to the lack in April I had met *** the sales lady with Kansas singles I explained to her that I was looking to meet somebody for companionship and she had told me how Kansas singles works in regards to matchmaking I had filled out a questionnaire and explained to her the type of person that I was looking to date she explained to me the cost of the program and I agreed to join Kansas singles with the understanding that they would find a match for me during the summer months during the initial wait it was about weeks before I got a response from Kansas singles and the first match that was created at the end of April was with a person that was a heavy smoker under my guidelines I asked that I not be matched with a smoker after I had told them about this problem I was put on weight for another weeks till they created a nother match but by this time the matchmaker was relieved of her duties and I was set up with another matchmaker and I had to start the process all over again with this new person come to find out that the matchmaking was being conducted in Sacramento California and my understanding was that the matchmaking was done locally in Kansas so with the new matchmaker I had to wait a total of to weeks by June I was set up with a second match with no compatibility I called numerous times with no response back leaving messages and I had finally received a call in regards to a match and waited another weeks so I was into the month of July on July 3rd I was told that this third match was not able to be contacted so I had to wait an additional two and a half weeks on July 21st I received a call from a new matchmaker stating that they were not able to find me a comfortable match or someone who is willing to date me do to my race at this point I have given up on the dating scene with Kansas singles due to the lack of attention that they were not providing in regards to my situation and this is why I feel that this company has cooking advantage of my emotions in regards to finding somebody

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint:
I am rejecting this response because:
Regards,
*** ***It is not truthful. I contacted this company multiple times to resolve my concerns but have been met with no callbacks or even stood up by the sales person who gave me a time to meet with her on more than one occasion but had left before I got there on time. Additionally I was called on more than one occasion to meet someone only to be put on hold and then told that person was no longer available or someone would call me back. The business owner I was supposed to meet was no longer available the Tuesday after Labor Day weekend even though I was told he would be. I realize I've been scammed as there never was anyone professional available. This is all made up stuffA really great sales job, however there is no truth behind any of it. I've never been scammed before. This is the first time

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint:
I am rejecting this response because:The first date I had was more than a big talker. He would barely listen to me and kept trying to change my mind about various subjects. He was more than a big talker; he was taking a drug that my sister (a social worker) said was totally inappropriate for PTSD. He would not listen to me and made assumptions about me. For instance, he assumed I was going to move in with him in Gladstone! I never said such a thing! We stopped seeing each other after he said since l like cultural things like ballet and not country music, I was like his grandmother. We stopped seeing each other after he sent that email. He had mapped out our lives together, none of which I agreed to. The second declined to take me out because I told him I was a Buddhist and he blew up because of his own strong Chritianity. These two men were supposed to be Matches.In the the contract you can see that it refers to introductions with months of inactive hold time, Not that they would supply suitable dates in months. My son died tragically at age in May, 2016. I never really got my grief dealt with enough to deal with any more unsuitable men. Their contract has the upper hand because they can send dates that are inappropriate in age, health, beliefs, anything and that's a date, They could send a year old man hooked up to oxygen! If Revdex.com would look at the contract and sales tactics of this company they would clearly see that it is a rip-off scam. Doesn't Revdex.com have any role in this process? Doesn't Revdex.com have any role in this process?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did receive a refund from my bank, but did not receive a gift card or a follow up call regarding my concerns.
Regards,
*** ***

Ms*** joined our service on 4/6/17. She purchased a membership that entitled her to eight introductionsWe called Ms*** with her first match, Chuck, on 4/14. Both she and Chuck accepted the match making this her first introduction. We reminded her to call us with
feedback after meeting Chuck. On 4/she called and told us she had not heard from Chuck yet. We let her know that we would move forward with a new match and follwith Chuck to find out why he had not called yetOn 4/we matched Ms*** with Gene. She accepted the match with Gene. When we called Gene he informed us that he hit it off with his last match and wants to place his membership on hold to see her exclusively. We called her to let her know that Gene was not going to be availableOn 4/we spoke with Chuck. He informed us that he had been sick but is better and will call herOn 5/Ms*** called with feebdack on Chuck. She told us that they met for dinner and he was a very nice man. She said she might see him again if he asked. Under areas of improvements she said that she likes to go to games and likes jazz music and would like someone who wanted to talk about things other than his family. She told us that she is not in any hurry for a match as she will be out of town for a while5/Ms*** called to let us know that she though Chuck was a really nice guy but she is ready to move on. She said that she went to a wedding with Chuck and met his family. She said he introduced her as his girlfriend and his family was asking a lot of questions and if they were getting married. She told us she would be out of town until June 5th6/we matched the client with Boris. Both she and Boris accepted the match making this her second introduction. 6/she called with feedback and said she met Boris for dinner and she was not interested in him. She said that he calls and texts her too much8/we matched her with Joseph. She told us that she is leaving town for vacation. We asked her to call when she returned from vacation and we would move forward with the match with Joseph if he is still available9/she called us to let us know that she is available again. We let her know that we would start looking for her next match9/Ms*** told us that she had gone into our office four or five times to meet our sales representative. We let her know that our sales representative works by appointment only and when she is in the office she is typically with another client. We let her know that our matchmaking department is the proper people to talk with about any membership concerns. We spent time with her discussing her membership and what she is looking for. We let her that we would take the information discussed and start looking for her next match11/we matched Ms*** with Jerry. We left messages for her 11/16, 11/17, 11/27, and 11/with no return calls. We eventually had to call Jerry to let him know that we couldn’t reach her and would match him with someone else. As you can see, we have matched Ms*** consistently. There have been gaps where she was not available. However, she is guaranteed eight introductions regardless of the time frame. Her claims of being scammed are simply without any basis in fact. Our members are a diverse group of people. They range from people in their 30’s to people in their 80’s. However, the majority of our members are in their late 40’s to late 60’s. Each member is different as to how they fit within our member database, thus the time it takes to find a match varies from one person to another. This is why we guarantee a specific number of introductions as opposed to a time based membershipWe’ve been trying to reach Ms*** for two weeks. She simply needs to return our call and we will move forward with fulfilling the remainder of her membership. The executed contract clearly covers refunds. At this point her membership is not eligible for any refundTell us why here

We have contacted Mr.*** and resolved his concerns
Very Sincerely,
*** ***
Manager, Operations Support
Steak n shake Enterprises, Inc

I'm so sorry to hear that Ms*** does not like the way the Revdex.com handles reviews vscomplaints. Unfortunately, the only real issue she addresses is how the Revdex.com conducts business. I will, however, address the issues she does raise. We have been here to assist Ms
*** each step of the way. The only time we have not matched her is when she requested that we not match her. Ms***'s statements are quite unreasonable comparing our contract to a "contract with the DEVIL". Her claims that we are a scam are equally unreasonable. Unfortunately, anyone can write a review on the Revdex.com site no matter how outrageous and unreasonable their claims are.Ms*** received two member approved introductions within her first month of joining. She told us that she met the first gentleman at Zio's and he was a big talker, smart, interesting and they had a great discussion. Under areas of improvements she said that there was nothing we could improve upon and she would like to see him again. She elected not to meet her second introduction after talking with him on the phone. Her membership does not go into infinity. She purchased introductions and months of inactive hold time. Her membership expires after she has received introductions or has placed her membership on hold for months...whichever comes first. Ms*** placed her membership on hold on 5/31/2016. Her membership expired on 1/30/2017...almost one year ago. She called us on 2/1/and asked to asked to reactivate her membership. Even though her membership had expired, we agreed to continue matching her on a complimentary basis. At this point she told us that she want's anyone she is matched with to know that she is Buddhist, that she doesn't drive on interstates, and that she is a strong Democrat. We let her know that we would keep these things in mind as we searched for a match. On 3/27/she called us and told us that she wants a refund because she still has issues because of her son's death and she is in poor health and doesn't want to date. We explained that her membership is not eligible for a refund. She told us that she would seek legal help.On 4/11/she called and told us about her grief issues and how she isn't a good client because she is different from most people in Kansas City. She told us that her attorney would be in touch. This was the last we heard from her.Ms***'s membership has long expired and is not eligible for refund at this point in time

We do everything in our power to ensure we are providing the highest level of service possible to our clientsWe are sorry to hear that Mr*** is not satisfied with our service and are eager to assist him in any way we can. As discussed in his initial interview, as well as described in our new client paper work, our process is designed to improve over time with feedback after each dateThis feedback allows us to learn about our clients individual desires and match according to lifestylesWe reviewed a match with Mr*** on July who was years old, years younger than himselfHe informed the matchmaker that he refused to meet anyone over This age gap limits our matchmaker's ability to hand select compatible matchesWe typically ask that our clients open up to years younger and older than themselvesWe understand that not everyone is comfortable with this, so we do our best when a client is realisticA year age gap is not realistic.Unfortunately, we have not been able to provide any services to Mr*** because he has not made payments toward his membership and his account has been turned over to a collections agencyIf he would like to resume his membership and be matched again, this balance must be resolved firstIf Mr*** should have any questions or concerns, he can contact us at any time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[I am not satisfied with how things were handledAfter I called corporate over times, I never received a call back until I filed my concern with the Revdex.com I was told just to dispute with my bank after going in circle with Steak'n Shake They are very unprofessional and has no customer service skills The managers that they employ has no customer service skills and as well are very unprofessionalHow my family and I were treatedwas awful and no one ever apologizedo for the serviceWe will never return thereI know wheno my money is not needed.]
Regards,
*** ***

Our District Manager of the location the guest visited has been in contact via phone with the guestWe have issued a gift card for her inconvenienceWe consider this matter closed."> Thank you, Kelly IJ*** Manager, Operations Support and Communication Steak n Shake Enterprises, IncOffice Cell *** kelly.j***@steaknshake.com

The customer has been contacted by the Franchise Owner of the location she visited regarding her issuesThe guest expressed satisfaction with the owner’s response; we consider this complaint closed and no additional action is
necessary Kelly IJ*** Manager, Operations Support and Communication Steak n Shake Enterprises, IncOffice Cell *** kelly.j***@steaknshake.com

I have recently received the Revdex.com complaint regarding ID ***We did confirm, through FedEx tracking, that the original gift card purchased was delivered to the address entered upon submission of paymentI contacted this
customer on January 25, asking her to confirm the addressUpon confirmation, a replacement gift card was sentAccording the FedEx tracking number, the second shipment was delivered February 2, and the gift card number has since been used
Thank you,
Ellen ***
Marketing Manager
Steak ’n Shake Enterprises, Inc