Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
How do I arrange payment?
Regards,
[redacted]
Hello [redacted],Attached I have [redacted] usage report from December, and his signed membership agreement. Below is a message from my membership director regarding his account, as I said on the phone many attempts were made to contact [redacted] from our office and our billing company with no response, until...
he was contacted by our collection agency. Below I have copied you on an email from [redacted], just to give you an idea what he is all about, many threats etc. Please let me know if you need anything else from me!ToddP.S. I looked up [redacted] and could not find anything about a department of Law and Constitution!Todd H[redacted] cid:[email protected] Owner/[email protected] From: Shelly D[redacted] Sent: Tuesday, March 01, 2016 10:52 AMTo: Todd H[redacted]Subject: [redacted] Morrissey Usage report Todd, Here is his usage report showing usage through December of 2014. We show no records of calls from him until recently when he was contacted by collections. We do show numerous attempts to contact him at the phone number and address he provided to us at the time he signed up with the Fort Collins Club that were never returned because the phone number had been disconnected. We set a courtesy cancel in May of 2015 after he never contacted us to cancel his membership or responded to our attempts to reach him by mail. Stacy--------------------------------------------------------------------...⇄ [redacted],I have looked into your account after speaking with our collection agency. I also looked at your payment history and usage. You did use the Club in December of 2014 and we never received payment for that month. We do not allow cancels over the phone. You signed an agreement which I have sent over to the collection agency stating you understood this and that we have a 30 day written cancel policy, so even if you called in January of 2015, you would owe us for the time you used the Club in December, and also January, and February of 2015. Since we have no written cancel form. We kept sending statements to your address you provided when you signed up. We did set a cancel date after a few months of no response to stop accruing a balance on your account. You will have to speak with [redacted] now to get this cleared up. We cannot take this account out of collections since we did not receive payment for your last month's usage or written notification of cancel. Their number is [redacted]. Stacy D[redacted] Director of Membership Services e: [email protected] www.fortcollinsclub.netFrom: Todd H[redacted]Sent: Tuesday, February 02, 2016 12:41 PMTo: Stacy D[redacted]Subject: FW: Membership concerns Todd H[redacted] cid:[email protected] Owner/[email protected] From: [redacted] [mailto:[redacted]] Sent: Monday, February 01, 2016 10:52 PMTo: Todd H[redacted]Subject: RE: Membership concerns Hello Todd: I am emailing to inform you of a most unfortunate event. A few weeks ago I was notified by my accountant in the US (I live in [redacted]), that the FCC had sent a debt, allegedly owed by me to FCC, into collections. I spoke with a young man at the agency (while in shock) who said that he would inquire into this for me, but has failed to return a call. At any rate, I had cancelled my membership (via call) with FCC - in which I was on a month to month agreement while temporarily employed with [redacted] County- during the process of moving to [redacted]. As it turns out the FCC continued to charge me for months of use, even when I did not enter the gym, nor even live in the country at the time - and to top it off - sent the alleged debt to collections after a period of time (I didn't even receive a single call from FCC). All in all, I have had nothing but very positive experiences with FCC, and would recommend the club to anyone without hesitation, and in fact, I have done that very thing with other employees of [redacted] County. Your staff are great and accommodating, and the facilities are both clean and exceptional. Can you please check into this. I would appreciate if you could withdraw this alleged debt, which in my opinion, FCC being an ethical business - makes sense; thereby preventing any sort of unnecessary further evaluations. Thanks for your considerations, I hope things are well. [redacted]Department of Law and Constitution 3 Attachments Preview attachment [redacted]Musage.docWord[redacted]Musage.docPreview attachment Membership agreement 1.pdfPDFMembership agreement 1.pdfPreview attachment Membership agreement 2.pdfPDFMembership agreement 2.pdf
Revdex.com:Ok, thank you.
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
How do I arrange payment?
Regards,
[redacted]
Hello [redacted],Attached I have [redacted] usage report from December, and his signed membership agreement. Below is a message from my membership director regarding his account, as I said on the phone many attempts were made to contact [redacted] from our office and our billing company with no response, until...
he was contacted by our collection agency. Below I have copied you on an email from [redacted], just to give you an idea what he is all about, many threats etc. Please let me know if you need anything else from me!ToddP.S. I looked up [redacted] and could not find anything about a department of Law and Constitution!Todd H[redacted] cid:[email protected] Owner/[email protected] From: Shelly D[redacted] Sent: Tuesday, March 01, 2016 10:52 AMTo: Todd H[redacted]Subject: [redacted] Morrissey Usage report Todd, Here is his usage report showing usage through December of 2014. We show no records of calls from him until recently when he was contacted by collections. We do show numerous attempts to contact him at the phone number and address he provided to us at the time he signed up with the Fort Collins Club that were never returned because the phone number had been disconnected. We set a courtesy cancel in May of 2015 after he never contacted us to cancel his membership or responded to our attempts to reach him by mail. Stacy--------------------------------------------------------------------...⇄ [redacted],I have looked into your account after speaking with our collection agency. I also looked at your payment history and usage. You did use the Club in December of 2014 and we never received payment for that month. We do not allow cancels over the phone. You signed an agreement which I have sent over to the collection agency stating you understood this and that we have a 30 day written cancel policy, so even if you called in January of 2015, you would owe us for the time you used the Club in December, and also January, and February of 2015. Since we have no written cancel form. We kept sending statements to your address you provided when you signed up. We did set a cancel date after a few months of no response to stop accruing a balance on your account. You will have to speak with [redacted] now to get this cleared up. We cannot take this account out of collections since we did not receive payment for your last month's usage or written notification of cancel. Their number is [redacted]. Stacy D[redacted] Director of Membership Services e: [email protected] www.fortcollinsclub.netFrom: Todd H[redacted]Sent: Tuesday, February 02, 2016 12:41 PMTo: Stacy D[redacted]Subject: FW: Membership concerns Todd H[redacted] cid:[email protected] Owner/[email protected] From: [redacted] [mailto:[redacted]] Sent: Monday, February 01, 2016 10:52 PMTo: Todd H[redacted]Subject: RE: Membership concerns Hello Todd: I am emailing to inform you of a most unfortunate event. A few weeks ago I was notified by my accountant in the US (I live in [redacted]), that the FCC had sent a debt, allegedly owed by me to FCC, into collections. I spoke with a young man at the agency (while in shock) who said that he would inquire into this for me, but has failed to return a call. At any rate, I had cancelled my membership (via call) with FCC - in which I was on a month to month agreement while temporarily employed with [redacted] County- during the process of moving to [redacted]. As it turns out the FCC continued to charge me for months of use, even when I did not enter the gym, nor even live in the country at the time - and to top it off - sent the alleged debt to collections after a period of time (I didn't even receive a single call from FCC). All in all, I have had nothing but very positive experiences with FCC, and would recommend the club to anyone without hesitation, and in fact, I have done that very thing with other employees of [redacted] County. Your staff are great and accommodating, and the facilities are both clean and exceptional. Can you please check into this. I would appreciate if you could withdraw this alleged debt, which in my opinion, FCC being an ethical business - makes sense; thereby preventing any sort of unnecessary further evaluations. Thanks for your considerations, I hope things are well. [redacted]Department of Law and Constitution 3 Attachments Preview attachment [redacted]Musage.docWord[redacted]Musage.docPreview attachment Membership agreement 1.pdfPDFMembership agreement 1.pdfPreview attachment Membership agreement 2.pdfPDFMembership agreement 2.pdf