Steaks Express

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it

Our office has tried on several occasions to make contact with this customer to resolve this complaintNo answer and customer has not returned our phone callsAny questions, you may call me at [redacted] Thank You, James Y***

This dispute has already been settled with the customer and a refund check has been mailedAny questions, you may call me at ( [redacted] Thank You, James Y***

As we have previously stated Curtis R [redacted] was not authorized to accept credit cards on behalf of Steaks ExpressWe submitted all these records to the Moore, Ok police department to file charges against Curtis R***The customer was informed of this at the time and advised to follow up with the Moore, OK police departmentA refund was offered upon return of the product that was deliveredNo product was ever returned and no further contact from customer Any questions, you may call me at [redacted]

I am rejecting this response because: There have been absolutely NO messages regarding this matterI assure you they would have been promptly returned!

Contact Name and Title: James Y [redacted] - Manager Contact Phone: [redacted] Contact Emai [redacted] Craig A [redacted] does not work for usCraig was fired from our company back in FebruaryThis customers credit card was taken by another independent contractor Curtis R***I have spoken with this customer and explained the situationThis has all been turned over to the authorities for prosecutionCurtis R [redacted] was an Independent Contractor who purchased meat from our company on a consignment basisWe quit using him when we found out he had taken several checks and credit cards and changed the amounts on eachHe was using the name Craig A [redacted] while make these transactions

As stated before we need the customer to contact our customer service department to resolve this matterWe will issue a full refund upon response from customerCustomer Service number is [redacted] Ask for James Y***

The salesman, Dennis L***, was not working for us during this timeHe was and still is working for [redacted] *** in Cheraw, SCI have asked several times for a receipt from this customer so if Dennis is using our name I can take action against himNo receipt has been provided and customer has provided no proof that the product is oursAny question, you may call me at [redacted] Thanks, James Y***

(The consumer indicated he/she DID NOT accept the response from the business.) After James Y [redacted] called me the first time, he never called again like he said he wouldI have not been reached by anyone to prosecute the individual, and if he charged my card at your company, how is that independent workI do not wish to presecute, I would like my money backIts that simple

Initial Business Response /* (1000, 6, 2016/06/01) */
Contact Name and Title: JAMES Y*** - MANAGER
Contact Phone: ***
Contact Email: ***
I have spoken with this customer and explained to her that Mike B*** was an independent contractor who is no longer doing any
contract work with us because of shady business practicesI made an agreement with the customer to refund her $for returned check feeAny further questions, you may contact me on my cell phone at *** Thank You, James Y*** - Manager
Initial Consumer Rebuttal /* (2000, 8, 2016/06/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it.Thank you James for settling this issueI had given up on it

I would direct this complaint to Mr Thomas C***The apparent CEO, President or whatever of this CompanyI had tried to contact him, BUThe is "always out of the office"Please continue this inquiry as other older people could be impacted by this businessHis address appears as the the same
@ *** *** *** *** ** ***

This dispute has already been settled with the customer and a refund check has been mailedAny questions, you may call me at *** ***Thank You, James Y***

Initial Business Response /* (1000, 5, 2016/06/10) */
Contact Name and Title: James Y***
Contact Phone: ***
Contact Email: ***@GMAIL.COM
The contractor that sold *** *** has been in contact with her and scheduled to deliver her a replacement on Monday June 13, If you have
any questions, you may call me directly at ***

I am rejecting this response because:
the salesman explain to us about how the company works and not how he does and we accepted his response on that statement, it does not state anywhere that the company would not hold a check

We have contacted this customer and offered a refund to resolve this complaintThe customer stated that he does not want a refund and stated he is years old and does not want to be bothered by a refund or any other resolutionAny questions, you may call me at *** ***Thank you, James
Y***

A full refund in the amount of $has been issued to this customerThe check was sent by certified mail on 07/26/Any questions, you may call me direct at (*** ***Thank You, James Y***

I have talked with Joanna on several occasions with the promise to call me backI have had to call her each timeShe told me she was trying get a truck scheduled to pick the product upI have talked with her every other day since this complaint was filedBut the product is still hereI have
talked with the salesman, Dennis L*** two or three times who said it was up to companyI have talked with Tom I guess is the manager who said he told Dennis to pick up the meatJoanna told me today that Dennis would need to pick up product and refund moneyDennis called me at approximately 4:15pm today and said Joanna told him he needed to pick up productHe said he was in Wilmington today but the would pick up the product and refund my money on Friday 09/23/or Saturday 09/24/I asked could he pickup the meat today as he would come by the house on the way to officeHe said he did not have the money to refund todayI am inclined not to believe any statement made by anyone from this businessBut I would be satisfied if I can get my refundSatisfaction Guaranteed on their brochure needs to be removedIt should not take a month to clear up a issueNo one should be put on hold and a business should abide by what is saidMy patience is wearing thin and I am wits endI cannot get a satisfactory answer without a threat of going to small claims courtIf you can get a better answer I would appreciate itThese people will not return a phone callLast time I talked with Joanna was today who said now the salesman is responsible, not Steaks ExpressIT seems to me the business is responsibleCourt is not the answer, Honesty and abiding by what you say is what mattersI am not pleased with this situation by no meansThanks for you assistance in this matter
*** ***

Ms***, I talked with Joanna at Steaks Express on 09/15/She informed me that Dennis L*** the salesman is responsible for the refund since it was a cash saleI talked with Dennis on his phone *** on 9/17/He said he would be here to pick up the meat on 9/23-24/He called me Saturday 9/24/said his truck is broke down and would I be home on Tuesday or Wednesday 9/27-28/
My response is I will be home Tuesday till 2:00PMI fill like they do not want to honor their part or their statementAll I have heard is passing the buckTom the manager said he had told Dennis to pick up the meat on the first weekJoanna said they were trying to get a van to send someone to pickup the meatI had agreed to meet the drive miles from my home, then Joanna said on my next call that the salesman would need to handle thisThis was on 9/16/16.To my understanding, Satisfaction Guaranteed, means the business is responsibleIF this is true the company would do whatever is needed to satisfy meWith the promise from Dennis this time I wonder If he does not show up on Tuesday I feel I will need to take them to small claims court as They do not want to resolve this matterI will let you know what happens on 9/27/by 2:30pm
Thanks you for your assistanceI will not recommend this company as they do not honor their promise
Thanks, *** ***

Mike B*** was an Independent contractor who purchased meat from us on a consignment basisWe have a policy of no hold checks and no post dated checksThe check was received for product that was delivered to customerThe check was received on the day the product was deliveredThere was no
indication on the check that the customer was expecting us to "hold" the check for a period of timeHad this been the case, the transaction would have been voidedWe can not be responsible for the bank charging individuals for writing checks without having the money in their account to cover the checksAny questions, you may call me at ***