Steam Cleaners, Inc.

Complaint: [redacted]
I am rejecting this response because: In no way has he made a significant effort to resolve this. 
Sincerely,
[redacted]

Thank you for the information provided with feedback received from a guest regarding their stay with us from October 19 - 24, 2017, file I.D. #[redacted]. We take claims such as this very seriously. Our team receives on-going training in order to address guest concerns and assure an enjoyable...

experience for all our customers. We value our well-earned reputation of providing the best in product and service, and have reached out to this guest directly with the contact information provided in order to address all of his concerns, and reach a satisfactory resolution.Mahalo,Matthew L[redacted]Director of Front Office OperationsHilton Waikoloa Village

Aloha Kaina,I have discussed this matter in detail today with Dr. [redacted] and his concerns have all been addressed to his satisfaction. We are pleased to have reached a resolution, as our primary concern is always the quality of our guests' experience here at Hilton Waikoloa Village.Thank you also for updating your records to list me as the primary contact for our hotel. [redacted] has since moved to another resort. Please reach out to me directly if you have any further questions regarding this file, I.D #[redacted].Mahalo, MattMatthew L[redacted]Director Front Office OperationsHilton Waikoloa Village[redacted]
[redacted]