Steam King

well it is very clear that your “technician” lied to the manager named “Chris” I have video of my conversation with the technicianClearly this company chooses who to believe when it’s convenient for themIn regards to the “original” document provided, yes the company performed a “decent” job but once agin this “manager” misses the point, the job called for a day guarantee, it was not honored clear and simpleAnd as far as the racial remark that’s hilarious, I didn’t know this company does race baitIngHow outlandish, and the accusation of “assault”? Even more humouros, my home is monitored with cameras inside and outStop lying “Chris” or whoever you call yourselfThis company prides it’s self of bait and switch, zero guarantee and now lying

I would like this reflected as bad customer service at a minimum The pre-treat was completed by the technician on both rooms on the first visit so not sure the difference of prices but there was a pre-treat $is not the biggest deal it was the fact that the manager still till this day has never called me back and explained the charges as the office rep said she would I would have been grateful for a call back and to not continue to call over and over for weeks and never getting the common courtesy of a phone call back I was told she would look up the receipt once she returned from her family emergency and never a response Again, that is my main complaint more than the $at the end of the day which she never even addressed in her response on 6/ [redacted]

Dear Engagement Specialist:In regard to the above referenced complaint There is no justification for a refund or a REDO as the warranty has EXPIRED on November 5thThe clients original service date was October 7, not the 11th like Mr [redacted] would like you to believeMy company offers a day guarantee, it expired on November 7th I was under no obligation to provide Mr [redacted] any redo, yet My manager Chris choose to do a goodwill redo and provide this client with a free sanitizer as he was complaing about the pet odor in his bedroom.The "VERBALL ABUSE" this man unleashed on my technician was uncalled for and bordered on "ASSUALT" when he threw my technicians clipboard in his face.The rest o£ his complaint is "COMPLETELY FALSE" My managers name is Chris, not MikeChris never raised his voice Maybe Mr [redacted] has a problem with African Americans, as my manager Chris is African AmericanEither way it was Mr [redacted] who was way out o£ line with the way he treated my technician.I have enclosed a copy o£ the "post cleaning questionnaire"for your reviewPlease note the customers comments "HE WAS NICE AND INFORMATIVE AND DID A GREAT JOBOUR CARPET LOOKS BEAUTIFUL AND BRAND NEWWE WILL DEFINATELY USE YOUR COMPANY AGAIN IN THE FUTURE".I guarantee all workmanship £or a period of thirty days, if this is how my serviceman gets treated when I am going above and beyond my day warranty period I will NEVER provide free services after the warranty expires again.I WILL EXPECT THIS COMPLAINT TO BE REMOVED FROM MY PERMANENT FILE AS THERE IS ZERO JUSTIFICATION FOR IT BEING FILED IN THE FIRST PLACE