To Whom It May Concern:[redacted] was correct on the aspect of his carpet being browned out. We did have some mis-communication and I take full responsibility.I sent over [redacted] our lead technician. He deep cleaned and deodorized [redacted]'s carpets and they came out perfectly. I reached...
out to [redacted] as a follow up call to make sure it was to his satisfaction. If you should have any questions please let me know. Sincerely, [redacted]
To Whom It May Concern: I want the Revdex.com to know that we are heading over July 23, 2016 to rectify the browning. We have contacted the customer and we are more than happy to fix the problem. We suspect that this is a previous problem that has used soap products in the carpets. We use nothing but steam...
and an all organic citrus based product.Please let me know what else I can do or if you have any more questions. Thank you[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
However, [redacted] who inspected the carpets two days later said the carpets were not cleaned to his satisfaction and offered to do it again - which I declined. He said the original representative did the job too quick and did not spend enough time removing the moisture so it the carpets would dry quicker. I am satisfied with the refund of the quick dry charge.
Sincerely,
[redacted]
To Whom It May Concern:[redacted] was correct on the aspect of his carpet being browned out. We did have some mis-communication and I take full responsibility.I sent over [redacted] our lead technician. He deep cleaned and deodorized [redacted]'s carpets and they came out perfectly. I reached...
out to [redacted] as a follow up call to make sure it was to his satisfaction. If you should have any questions please let me know. Sincerely, [redacted]
To Whom It May Concern: I want the Revdex.com to know that we are heading over July 23, 2016 to rectify the browning. We have contacted the customer and we are more than happy to fix the problem. We suspect that this is a previous problem that has used soap products in the carpets. We use nothing but steam...
and an all organic citrus based product.Please let me know what else I can do or if you have any more questions. Thank you[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
However, [redacted] who inspected the carpets two days later said the carpets were not cleaned to his satisfaction and offered to do it again - which I declined. He said the original representative did the job too quick and did not spend enough time removing the moisture so it the carpets would dry quicker. I am satisfied with the refund of the quick dry charge.
Sincerely,
[redacted]