Steam Showers

This is all the same company From my credit card company I get this,"04/13/2015Collapse ***saction for ***saction date: 04/13/2015ATLAS KITCHEN AND BATH 800- [redacted] CA***saction date:04/11/2015Card type:Visa***saction type:PurchasesMerchant description:MISCELLANEOUS AND SPECIALTY RETAIL STORESMerchant information:800- [redacted] , CAOffer ID: [redacted] Type Purchases$909.30"And from all the emails you get different names of the company I can send even more emails I also received one from [email protected] that said, "We are Steamshowers.net.We don’t carry the Model: [redacted] on our website; www.steamshowers.net We are NOT : h [redacted] We request retracting this claim Thank you, [redacted] D866- [redacted] " I tried responding to it (but it just got kicked back to me as a fake email address) because if you look at all the attachment emails that I corresponded with, you will see that the address that I filed the complaint against has the same mailing address as that had been emailing me about trying to resolve the problem (which they never did and the reason that I filed the complaint) If you need more emails, or if you are not able to read what I sent, please call me at [redacted] .Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] ,If there is the notation "subject to inspect" on the delivery receipt we would file a claim with the trucking company and send you out a replacementIf you would like a full refund I can cancel the order and get someone to do that for you as soon as they come in the officePlease let me know what you would like me to do.Thank you [redacted] ***Administrative AssistantAtlas International IncWest Warner Ave., Suite ASanta Ana, CA 92707Tel: 714- [redacted] xt*** Fax: 714- [redacted] www.atlasusa.netwww.arielbath.comwww.cavalierehoods.comOn Thu, Apr 30, at 3:AM, [redacted] < [redacted] @gmail.com>wrote:Since the shipping company has been a nightmare, and the more I am reading policies from your website I would be responsible since I am signing for it and not inspecting it before the driver left I want a full refundIf your delivery company had been compliant this would have not happenedPlease call me at [redacted] .Thanks, [redacted] On Apr 29, 2015, at 11:AM, [redacted] < [redacted] @atlasusa.net> wrote:Hi [redacted] I understand your frustrationI will ask my supervisor what he would like to do about this but he is not in the office yetOnce he is I will ask him and let you know what his response is.Thank you [redacted] ***Administrative AssistantAtlas International IncWest Warner Ave., Suite ASanta Ana, CA 92707Tel: 714- [redacted] xt*** Fax: 714- [redacted] www.atlasusa.netwww.arielbath.comwww.cavalierehoods.comOn Wed, Apr 29, at 8:AM, macpro < [redacted] @gmail.com>wrote:I just spoke to more people with the delivery company ( [redacted] ***) On top of them being unwilling to deliver to me on any date before 12pm, I was told that I would not be able to inspect the contents of the package no matter what What fly by night delivery company c***ot schedule even a few days down the road to make a delivery? On top of that, they are not following direction that is written on the packing slipThey told me that I could sign something that would allow drop off but then I would be completely responsible if anything happened before or after the delivery Why? Why is this so difficult? I had worked at UPS for years and never once told a customer that I couldn't get a driver to reroute his schedule On top of that to not follow the directions on the packing slip If this c***ot be resolved immediately I want a full refund So far hours of my life have been wasted between emails and calls Why am I being treated like this by a company you hired? And so far [redacted] you are the only person that has responded Do I need to call the Revdex.com and my bank?From: [redacted] < [redacted] @atlasusa.net>Date: Fri, Apr 07:59:-0700To: [redacted] < [redacted] @gmail.com>Subject: Re: Order # [redacted] Hi [redacted] ,I am sorry that we are in the same position as MondayI am going to have them try and deliver your unit again and request a different driver and for them to follow their company policy and the notes on the delivery receipt that the customer will inspect all of the crates and note any type of damageIf there is then you will write on the delivery receipt what damage you see and take pictures and send them to meYou will not be responsible for any damages and if there are damages we can either issue a full refund or send out a replacementThank you ? [redacted] ***Administrative AssistantAtlas International IncWest Warner Ave., Suite ASanta Ana, CA 92707Tel: 714- [redacted] xt*** Fax: 714- [redacted] www.atlasusa.netwww.arielbath.comwww.cavalierehoods.comOn Thu, Apr 23, at 7:PM, [redacted] < [redacted] @gmail.com> wrote:I find it very ***oying that I have been following instructions from your office, christina told me to refuse the package, and even the tape on the package and on the packing slip, that says to inspect all contents before signing for package but your delivery driver refusing me to do thisAnd you are making it sound like I refused it for no reasonSo, if you want me to accept this package and anything I find in the package that is wrong, I am not responsible for it and will want to be compensated fullyI am almost on the stance that since I have yet to get a return phone call from you in the last four days, the accusing email I do get from you, and the rude service from the delivery driver, I kind of want all my money backI am almost thereIf the service is also the same as the quality of the product, I truly want all my money backPlease give me your supervisor's phone number because I would like to talk to the administrator that you are assisting Or that person can call me at Thanks, [redacted] On Apr 23, 2015, at 4:PM, [redacted] < [redacted] @atlasusa.net> wrote:Hi [redacted] We have received pictures from the delivery company and we can not see any type of damage done to the outside of the boxesIs there something that caught your attention and made you refuse it If not we would have to try and redeliver this unit and receive pictures from you of the damage that you seePlease let me know.Thank you [redacted] ***Administrative AssistantAtlas International IncWest Warner Ave., Suite ASanta Ana, CA 92707Tel: 714- [redacted] xt*** Fax: 714- [redacted] www.atlasusa.netwww.arielbath.comwww.cavalierehoods.com Full refund is what I was toldAnd here of pictures of the once tried deliveryAnd see that red tape around the package, it says inspect contents if tape is broken before signing for packageAs well as shipping documentsPlus there is a separation between the wood as you can see in the photo Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Hello - I wasn't able to respond on the provided link, but the company did respond to me today and offered a solution of a replacementWHat should my next steps be with Revdex.com?Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Tracking number: *** through www.rrts.comreturn policy:https://www.steamshowersinc.com/pages/Shipping-Returns/To L***,Below are images of the original shippingPer the photos and notes from the freight company, there was no damaged to the unitWe told customer we would redeliver the unit free of charge; however, he didn't want thatSo we offered to ship a new unit and he did not want that eitherTherefore, it falls under a return, which fees are applied.Thank you.---------- Forwarded message ----------From: *** *** Date: Fri, Jun 26, at 11:AMSubject: Fwd: Order # ***To: *** *** *** ***Administrative AssistantAtlas International IncWest Warner Ave., Suite ASanta Ana, CA 92707Tel: 714-*** xt*** Fax: 714-***www.atlasusa.netwww.arielbath.comwww.cavalierehoods.com---------- Forwarded message ----------From: *** *** Date: Thu, Apr 23, at 6:PMSubject: Re: Order # ***To: *** *** That read strip says inspect contrnts before signing for itAnd on the left box there is separation between the nailed woodI refused it because the driver would not let me inspect it before signing for it. The delivery driver was very rude.Thanks,*** ***On Apr 23, 2015, at 4:PM, *** *** wrote:Hi *** We have received pictures from the delivery company and we can not see any type of damage done to the outside of the boxesIs there something that caught your attention and made you refuse it. If not we would have to try and redeliver this unit and receive pictures from you of the damage that you seePlease let me know.Thank you*** ***Administrative AssistantAtlas International IncWest Warner Ave., Suite ASanta Ana, CA 92707Tel: 714-*** xt*** Fax: 714-***www.atlasusa.netwww.arielbath.comwww.cavalierehoods.com *** ***ATLAS INTERNATIONALWWARNER AVE STE ASANTA ANA, CA 92707714-***714-*** (FAX)800-*** EXT ***Be GreenKeep it on the Screen

***,If there is the notation "subject to inspect" on the delivery receipt we would file a claim with the trucking company and send you out a replacementIf you would like a full refund I can cancel the order and get someone to do that for you as soon as they come in the officePlease let me know what you would like me to do.Thank you *** ***Administrative AssistantAtlas International IncWest Warner Ave., Suite ASanta Ana, CA 92707Tel: 714-*** xt*** Fax: 714-***www.atlasusa.netwww.arielbath.comwww.cavalierehoods.comOn Thu, Apr 30, at 3:AM, *** *** wrote:Since the shipping company has been a nightmare, and the more I am reading policies from your website I would be responsible since I am signing for it and not inspecting it before the driver left. I want a full refundIf your delivery company had been compliant this would have not happenedPlease call me at ***.Thanks,*** ***On Apr 29, 2015, at 11:AM, *** *** wrote:Hi ***I understand your frustrationI will ask my supervisor what he would like to do about this but he is not in the office yetOnce he is I will ask him and let you know what his response is.Thank you *** ***Administrative AssistantAtlas International IncWest Warner Ave., Suite ASanta Ana, CA 92707Tel: 714-*** xt*** Fax: 714-***www.atlasusa.netwww.arielbath.comwww.cavalierehoods.comOn Wed, Apr 29, at 8:AM, macpro wrote:I just spoke to more people with the delivery company (*** ***). On top of them being unwilling to deliver to me on any date before 12pm, I was told that I would not be able to inspect the contents of the package no matter what. What fly by night delivery company c***ot schedule even a few days down the road to make a delivery? On top of that, they are not following direction that is written on the packing slipThey told me that I could sign something that would allow drop off but then I would be completely responsible if anything happened before or after the delivery. Why? Why is this so difficult? I had worked at UPS for years and never once told a customer that I couldn't get a driver to reroute his schedule. On top of that to not follow the directions on the packing slip. If this c***ot be resolved immediately I want a full refund. So far hours of my life have been wasted between emails and calls. Why am I being treated like this by a company you hired? And so far *** you are the only person that has responded. Do I need to call the Revdex.com and my bank?From: *** *** Date: Fri, Apr 07:59:-0700To: *** *** Subject: Re: Order # ***Hi ***,I am sorry that we are in the same position as MondayI am going to have them try and deliver your unit again and request a different driver and for them to follow their company policy and the notes on the delivery receipt that the customer will inspect all of the crates and note any type of damageIf there is then you will write on the delivery receipt what damage you see and take pictures and send them to meYou will not be responsible for any damages and if there are damages we can either issue a full refund or send out a replacement. Thank you ?*** ***Administrative AssistantAtlas International IncWest Warner Ave., Suite ASanta Ana, CA 92707Tel: 714-*** xt*** Fax: 714-***www.atlasusa.netwww.arielbath.comwww.cavalierehoods.comOn Thu, Apr 23, at 7:PM, *** *** wrote:I find it very ***oying that I have been following instructions from your office, christina told me to refuse the package, and even the tape on the package and on the packing slip, that says to inspect all contents before signing for package but your delivery driver refusing me to do thisAnd you are making it sound like I refused it for no reasonSo, if you want me to accept this package and anything I find in the package that is wrong, I am not responsible for it and will want to be compensated fully. I am almost on the stance that since I have yet to get a return phone call from you in the last four days, the accusing email I do get from you, and the rude service from the delivery driver, I kind of want all my money backI am almost thereIf the service is also the same as the quality of the product, I truly want all my money back. Please give me your supervisor's phone number because I would like to talk to the administrator that you are assisting. Or that person can call me at *** ***. Thanks,*** ***On Apr 23, 2015, at 4:PM, *** *** wrote:Hi *** We have received pictures from the delivery company and we can not see any type of damage done to the outside of the boxesIs there something that caught your attention and made you refuse it. If not we would have to try and redeliver this unit and receive pictures from you of the damage that you seePlease let me know.Thank you*** ***Administrative AssistantAtlas International IncWest Warner Ave., Suite ASanta Ana, CA 92707Tel: 714-*** xt*** Fax: 714-***www.atlasusa.netwww.arielbath.comwww.cavalierehoods.comThanks for Your Order! Your order ID is #***. Shipping Address*** *** *** *** Point***, Florida ***United States407***Billing Address*** *** *** *** Point***, Florida ***United States407***Your Order Contains...Cart ItemsSKUQtyItem PriceItem TotalAriel Platinum *** Steam Shower ***1$1,USD$1,USDSubtotal:$1,USDCoupon Code (30OFF):-$USDShipping:$USDGrand Total:$USDSteamShowers Inc h***

We
are Steamshowers.net
We
don’t carry the Model: *** on our website; www.steamshowers.net
We are NOT : h***
We request retracting this claim.
Thank you,
*** D
866-***

The
complaint c***ot be found in our systemShe/he must have purchased
this unit from somewhere else as we don’t carry the Model: *** on
our websitehttp://www.steamshowers.net/Ariel-Platinum-Steam-Showers-Whirlpool-Bath-T...⇄ We request retracting this
claim.
Thank you,
*** DSteamshowers.net
866-***

Hello,We reached out to Mr *** *** and came to a resolutionPlease contact customer to close case.***
*** ***ATLAS INTERNATIONALWWARNER AVE STE ASANTA ANA, CA 92707*** (F)888-610-EXT ***Be GreenKeep it on the Screen

This is all the same company.  From my credit card company I get this,"04/13/2015Collapse [redacted]saction for [redacted]saction date: 04/13/2015ATLAS KITCHEN AND BATH 800-[redacted] CA[redacted]saction date:04/11/2015Card type:Visa[redacted]saction type:PurchasesMerchant description:MISCELLANEOUS AND SPECIALTY RETAIL STORESMerchant information:800-[redacted] , CAOffer ID:[redacted]Type Purchases$909.30"And from all the emails you get different names of the company.  I can send even more emails.  I also received one from [email protected] that said, "We are Steamshowers.net.We don’t carry the Model: [redacted] on our website; www.steamshowers.net.   We are NOT : h[redacted] We request retracting this claim.   Thank you, [redacted] D866-[redacted]"  I tried responding to it (but it just got kicked back to me as a fake email address) because if you look at all the attachment emails that I corresponded with, you will see that the address that I filed the complaint against has the same mailing address as that had been emailing me about trying to resolve the problem (which they never did and the reason that I filed the complaint).  If you need more emails, or if you are not able to read what I sent, please call me at 407[redacted].Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted],If there is the notation "subject to inspect" on the delivery receipt we would file a claim with the trucking company and send you out a replacement. If you would like a full refund I can cancel the order and get someone to do that for you as soon as they come in the office. Please let me know what you would like me to do.Thank you [redacted]Administrative AssistantAtlas International Inc.500 West Warner Ave., Suite ASanta Ana, CA 92707Tel: 714-[redacted] xt. [redacted] Fax: 714-[redacted]www.atlasusa.netwww.arielbath.comwww.cavaliereho...⇄ Thu, Apr 30, 2015 at 3:46 AM, [redacted] <[redacted]@gmail.com>wrote:Since the shipping company has been a nightmare, and the more I am reading policies from your website I would be responsible since I am signing for it and not inspecting it before the driver left.  I want a full refund. If your delivery company had been compliant this would have not happened. Please call me at 407 [redacted].Thanks,[redacted]On Apr 29, 2015, at 11:08 AM, [redacted] <[redacted]@atlasusa.net> wrote:Hi [redacted]I understand your frustration. I will ask my supervisor what he would like to do about this but he is not in the office yet. Once he is I will ask him and let you know what his response is.Thank you [redacted]Administrative AssistantAtlas International Inc.500 West Warner Ave., Suite ASanta Ana, CA 92707Tel: 714-[redacted] xt. [redacted] Fax: 714-[redacted]www.atlasusa.netwww.arielbath.comwww.cavaliereho...⇄ Wed, Apr 29, 2015 at 8:03 AM, macpro <[redacted]@gmail.com>wrote:I just spoke to more people with the delivery company (407 [redacted]).  On top of them being unwilling to deliver to me on any date before 12pm, I was told that I would not be able to inspect the contents of the package no matter what.  What fly by night delivery company c[redacted]ot schedule even a few days down the road to make a delivery?  On top of that, they are not following direction that is written on the packing slip. They told me that I could sign something that would allow drop off but then I would be completely responsible if anything happened before or after the delivery.  Why?  Why is this so difficult?  I had worked at UPS for years and never once told a customer that I couldn't get a driver to reroute his schedule.  On top of that to not follow the directions on the packing slip.  If this c[redacted]ot be resolved immediately I want a full refund.  So far 4 hours of my life have been wasted between emails and calls.  Why am I being treated like this by a company you hired?  And so far [redacted] you are the only person that has responded.  Do I need to call the Revdex.com and my bank?From: [redacted] <[redacted]@atlasusa.net>Date: Fri, 24 Apr 2015 07:59:00 -0700To: [redacted] <[redacted]@gmail.com>Subject: Re: Order # [redacted]Hi [redacted],I am sorry that we are in the same position as Monday. I am going to have them try and deliver your unit again and request a different driver and for them to follow their company policy and the notes on the delivery receipt that the customer will inspect all of the crates and note any type of damage. If there is then you will write on the delivery receipt what damage you see and take pictures and send them to me. You will not be responsible for any damages and if there are damages we can either issue a full refund or send out a replacement. Thank you  ?[redacted]Administrative AssistantAtlas International Inc.500 West Warner Ave., Suite ASanta Ana, CA 92707Tel: 714-[redacted] xt. [redacted] Fax: 714-[redacted]www.atlasusa.netwww.arielbath.comwww.cavaliereho...⇄ Thu, Apr 23, 2015 at 7:16 PM, [redacted] <[redacted]@gmail.com> wrote:I find it very [redacted]oying that I have been following instructions from your office, christina told me to refuse the package, and even the tape on the package and on the packing slip, that says to inspect all contents before signing for package but your delivery driver refusing me to do this. And you are making it sound like I refused it for no reason. So, if you want me to accept this package and anything I find in the package that is wrong, I am not responsible for it and will want to be compensated fully. I am almost on the stance that since I have yet to get a return phone call from you in the last four days, the accusing email I do get from you, and the rude service from the delivery driver, I kind of want all my money back. I am almost there. If the service is also the same as the quality of the product, I truly want all my money back. Please give me your supervisor's phone number because I would like to talk to the administrator that you are assisting.  Or that person can call me at 407 754 7434. Thanks,[redacted]On Apr 23, 2015, at 4:41 PM, [redacted] <[redacted]@atlasusa.net> wrote:Hi [redacted] We have received pictures from the delivery company and we can not see any type of damage done to the outside of the boxes. Is there something that caught your attention and made you refuse it.  If not we would have to try and redeliver this unit and receive pictures from you of the damage that you see. Please let me know.Thank you[redacted]Administrative AssistantAtlas International Inc.500 West Warner Ave., Suite ASanta Ana, CA 92707Tel: 714-[redacted] xt. [redacted] Fax: 714-[redacted]www.atlasusa.netwww.arielbath.comwww.cavaliereho...⇄ /> Full refund is what I was told. And here of pictures of the once tried delivery. And see that red tape around the package, it says inspect contents if tape is broken before signing for package. As well as shipping documents. Plus there is a separation between the wood as you can see in the photo. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

From our notes, the customer in our system with this name purchased a steam shower from Home Depot on 2/28/17 and 6/23/17 requested for a new drain.

Review: I bought a vanity from a big box store from a few years ago. The unit has sat in my bathroom ever since awaiting for it to be remodeled and installed. When I originally received it, I inspected it for any shipping damage and it appeared to be fine. About a week ago, the unit was installed only to find that the unit was built to sub standards and had gaps on either side from being built uneven. Upon further inspection, it was discovered that the unit - despite stating on the first line of the description that it was built with solid oak - had major structural pieces built with particle board. When speaking with their technical support and their run-around answers, I was told that the normal units are not oak and that I was shipped a different one. When I said I paid for a solid oak unit and not a cheap particle board unit, I was told that since it was two years ago since I purchased, there was nothing they could do.

Given the nature of my phone conversation and the misguided answers, the lack of company information in and on the box the unit came in (I had to contact the hardware store to find out who the vendor was), and the poor quality of the unit itself, it is my conclusion that this company is simple importing substandard bathroom furniture and passing it off as higher quality furniture with false advertisement.Desired Settlement: I either want a properly built replacement that is the actual solid oak unit that I originally paid for, or a complete refund if that is not possible.

Consumer

Response:

Hello - I wasn't able to respond on the provided link, but the company did respond to me today and offered a solution of a replacement. WHat should my next steps be with Revdex.com?Thanks.

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On April 20, 2015, I had a delivery attempt made for the steam shower I had ordered. The package's tape that said, "if tape is broke inspect packages contents before signing ticket", was broken in a couple places (I have pictures). I read the delivery ticket and it said to inspect all contents of package before signing for the delivery. The driver said that I wouldn't be allowed to do that. I then spoke to [redacted] with atlas int and she told me to decline shipment of the package. I did. And from that point on either no one has called me back or I have been given the run around and then told to just accept the package. When I read atlas int website guidelines for delivery it says to inspect all contents before signing for the package. Since then I have been talking to [redacted] she has told me I would receive a full refund, then days later she told me that I would be charged $360 to not accept the package and have it returned. I no longer trust anything that I am being told from this company. I filed a dispute with my credit card. I told [redacted] this when she told me I only have two options, either accept the package as is or take a $360 fine from them. I just want all my money back. I have never been treated so poorly by a company. I am glad that most of my correspondence with this company has been through email.Desired Settlement: I just want my full refund that I was told I would get.

Business

Response:

The

complaint c[redacted]ot be found in our system. She/he must have purchased

this unit from somewhere else as we don’t carry the Model: [redacted] on

our website. http://www.steamshowers.net/Ariel-Platinum-Steam-Showers-Whirlpool-Bath-Tubs-s/6...⇄ We request retracting this claim.

Thank you,

[redacted] DSteamshowers.net

866-[redacted]

Consumer

Response:

[redacted],

I bought an Ariel steam shower from steamshowersinc.com. 5 years and 3 months after buying it the shower unit went on FIRE causing damage in my home. The investigators determined the fire started from the steam shower. My homeowners insurance covered all the damage except for the steam shower since it was determined that again THE STEAM SHOWER UNIT CAUSED THE FIRE. I have called Atlas (parent company) and steamshowersinc over 10 times with NOT ONE RETURN PHONECALL. I am only looking to get another unit (different model) from them. I feel they should stand by their product and AT THE VERY LEAST RETURN A CALL. I call and of course can speak to the salespeople since that line answers right away BUT OF COURSE THEY CAN'T HELP YOU WITH PROBLEMS THEY CAN ONLY SELL YOU PRODUCTS.

WORSE COMPANY I HAVE EVER DEALT WITH STAY AWAY!!!