Thank you for notifying us of our complaintWe strive to provide our customers with the best possible service, and when they feel that it fails to meet their expectations, it’s important for us to knowWe’re sorry that Mr [redacted] received service that prompted him to contact you with a complaint, and we regret any inconvenience or frustration that this experience has caused himTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we always review them immediatelyI’ve reviewed this complaint with several others that were involved with Mr [redacted] and his tenant’s service work on the [redacted] address I have done some research into this and your history and it appears Mr [redacted] did pay us for our workThis is the only service call we have done for him at this addressI have also discussed this service with our Service Manager [redacted] and his phone conversation with Mr***Mr [redacted] supplied us with the other heating and air conditioning company service invoice after talking to our Service ManagerThe comparison of the two is significant in analyzing the complaintFirst comparison was easy to see in the difficulty both had just getting to this unit and time spent doing the trouble shooting and then repairThe unit is in a very unusual area or small crawl space with duct work and plumbing in front of it with no other access to itThe time spent removing this is what raised the time spent to just gain access to this unitOnce a technician has made his way through this it was not that difficult to diagnose and make repairsThen putting this all back takes time as well Your complaint is based on the pricing of our labor chargesIf Mr [redacted] would have been present at the time with our service technician at his rental property he would understand why the invoice came to this amountYour tenant was there and did sign off the work performed Mr [redacted] never called us to let us know that he had further issues with this unit after we were thereMr [redacted] made this decision to call another company out to follow our serviceOur Service Manager explained to Mr [redacted] about our labor warranty and that the second service call if totally related to the first call within so many days would be at no charge for it if we ran the service callThis is why our Service Manager asked for a copy of the other service company to be able to compare the two servicesThe two services do appear to be similar when reading the copy of the other company’s work Settlement concession: I will offer a concession as a resolution to this issue of reducing our labor charge and refund Mr***I will refund Mr [redacted] $in our review based on the other company’s work and expense charged on itA check will be issued and mailed to Mr [redacted] next weekWe generally do not warrant our work if another company has been involved for very obvious reasonsAnd this obviously ends our responsibility for a warranty Our customer’s patronage is important to us, and we sincerely apologize for not meeting your expectation of quality service Thank you again for bringing these matters to my attention
Thank you for notifying us of our complaint. We strive to provide our customers with the best possible service, and when they feel that it fails to meet their expectations, it’s important for us to know. We’re sorry that Mr. [redacted] received service that prompted him to contact you...
with a complaint, and we regret any inconvenience or frustration that this experience has caused him. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we always review them immediately. I’ve reviewed this complaint with several others that were involved with Mr. [redacted] and his tenant’s service work on the [redacted] address.
I have done some research into this and your history and it appears Mr. [redacted] did pay us for our work. This is the only service call we have done for him at this address. I have also discussed this service with our Service Manager [redacted] and his phone conversation with Mr. [redacted]. Mr. [redacted] supplied us with the other heating and air conditioning company service invoice after talking to our Service Manager. The comparison of the two is significant in analyzing the complaint. First comparison was easy to see in the difficulty both had just getting to this unit and time spent doing the trouble shooting and then repair. The unit is in a very unusual area or small crawl space with duct work and plumbing in front of it with no other access to it. The time spent removing this is what raised the time spent to just gain access to this unit. Once a technician has made his way through this it was not that difficult to diagnose and make repairs. Then putting this all back takes time as well.
Your complaint is based on the pricing of our labor charges. If Mr. [redacted] would have been present at the time with our service technician at his rental property he would understand why the invoice came to this amount. Your tenant was there and did sign off the work performed.
Mr. [redacted] never called us to let us know that he had further issues with this unit after we were there. Mr. [redacted] made this decision to call another company out to follow our service. Our Service Manager explained to Mr. [redacted] about our labor warranty and that the second service call if totally related to the first call within so many days would be at no charge for it if we ran the service call. This is why our Service Manager asked for a copy of the other service company to be able to compare the two services. The two services do appear to be similar when reading the copy of the other company’s work.
Settlement concession: I will offer a concession as a resolution to this issue of reducing our labor charge and refund Mr. [redacted]. I will refund Mr. [redacted] $214.00 in our review based on the other company’s work and expense charged on it. A check will be issued and mailed to Mr. [redacted] next week. We generally do not warrant our work if another company has been involved for very obvious reasons. And this obviously ends our responsibility for a warranty.
Our customer’s patronage is important to us, and we sincerely apologize for not meeting your expectation of quality service.
Thank you again for bringing these matters to my attention.
Thank you for notifying us of our complaintWe strive to provide our customers with the best possible service, and when they feel that it fails to meet their expectations, it’s important for us to knowWe’re sorry that Mr [redacted] received service that prompted him to contact you with a complaint, and we regret any inconvenience or frustration that this experience has caused himTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we always review them immediatelyI’ve reviewed this complaint with several others that were involved with Mr [redacted] and his tenant’s service work on the [redacted] address I have done some research into this and your history and it appears Mr [redacted] did pay us for our workThis is the only service call we have done for him at this addressI have also discussed this service with our Service Manager [redacted] and his phone conversation with Mr***Mr [redacted] supplied us with the other heating and air conditioning company service invoice after talking to our Service ManagerThe comparison of the two is significant in analyzing the complaintFirst comparison was easy to see in the difficulty both had just getting to this unit and time spent doing the trouble shooting and then repairThe unit is in a very unusual area or small crawl space with duct work and plumbing in front of it with no other access to itThe time spent removing this is what raised the time spent to just gain access to this unitOnce a technician has made his way through this it was not that difficult to diagnose and make repairsThen putting this all back takes time as well Your complaint is based on the pricing of our labor chargesIf Mr [redacted] would have been present at the time with our service technician at his rental property he would understand why the invoice came to this amountYour tenant was there and did sign off the work performed Mr [redacted] never called us to let us know that he had further issues with this unit after we were thereMr [redacted] made this decision to call another company out to follow our serviceOur Service Manager explained to Mr [redacted] about our labor warranty and that the second service call if totally related to the first call within so many days would be at no charge for it if we ran the service callThis is why our Service Manager asked for a copy of the other service company to be able to compare the two servicesThe two services do appear to be similar when reading the copy of the other company’s work Settlement concession: I will offer a concession as a resolution to this issue of reducing our labor charge and refund Mr***I will refund Mr [redacted] $in our review based on the other company’s work and expense charged on itA check will be issued and mailed to Mr [redacted] next weekWe generally do not warrant our work if another company has been involved for very obvious reasonsAnd this obviously ends our responsibility for a warranty Our customer’s patronage is important to us, and we sincerely apologize for not meeting your expectation of quality service Thank you again for bringing these matters to my attention
Thank you for notifying us of our complaint. We strive to provide our customers with the best possible service, and when they feel that it fails to meet their expectations, it’s important for us to know. We’re sorry that Mr. [redacted] received service that prompted him to contact you...
with a complaint, and we regret any inconvenience or frustration that this experience has caused him. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we always review them immediately. I’ve reviewed this complaint with several others that were involved with Mr. [redacted] and his tenant’s service work on the [redacted] address.
I have done some research into this and your history and it appears Mr. [redacted] did pay us for our work. This is the only service call we have done for him at this address. I have also discussed this service with our Service Manager [redacted] and his phone conversation with Mr. [redacted]. Mr. [redacted] supplied us with the other heating and air conditioning company service invoice after talking to our Service Manager. The comparison of the two is significant in analyzing the complaint. First comparison was easy to see in the difficulty both had just getting to this unit and time spent doing the trouble shooting and then repair. The unit is in a very unusual area or small crawl space with duct work and plumbing in front of it with no other access to it. The time spent removing this is what raised the time spent to just gain access to this unit. Once a technician has made his way through this it was not that difficult to diagnose and make repairs. Then putting this all back takes time as well.
Your complaint is based on the pricing of our labor charges. If Mr. [redacted] would have been present at the time with our service technician at his rental property he would understand why the invoice came to this amount. Your tenant was there and did sign off the work performed.
Mr. [redacted] never called us to let us know that he had further issues with this unit after we were there. Mr. [redacted] made this decision to call another company out to follow our service. Our Service Manager explained to Mr. [redacted] about our labor warranty and that the second service call if totally related to the first call within so many days would be at no charge for it if we ran the service call. This is why our Service Manager asked for a copy of the other service company to be able to compare the two services. The two services do appear to be similar when reading the copy of the other company’s work.
Settlement concession: I will offer a concession as a resolution to this issue of reducing our labor charge and refund Mr. [redacted]. I will refund Mr. [redacted] $214.00 in our review based on the other company’s work and expense charged on it. A check will be issued and mailed to Mr. [redacted] next week. We generally do not warrant our work if another company has been involved for very obvious reasons. And this obviously ends our responsibility for a warranty.
Our customer’s patronage is important to us, and we sincerely apologize for not meeting your expectation of quality service.
Thank you again for bringing these matters to my attention.