Ms. [redacted], [redacted] starts her rebuttal stating that she and her husband contacted [redacted] and [redacted] with no response. Our files are full of correspondences back and forth with these homeowners. Because she called repeatedly each day I’m am sure that there were calls that weren’t returned immediately. However; I actually met with her husband, [redacted], in my office during the construction process.( Pacific Sun has written documentation of the date of this meeting) We discussed the fact that because [redacted] changed just about every aspect of the original design and contract we would most certainly need much more time to execute the constant modifications, agree on prices, order materials, and schedule crews. He understood. Her constant changes in design and materials caused the delays. Again, we will easily document this. Her accusation that all my employees were at my house doesn’t even merit a response, it actually only shows a glimpse of how she typically reacts when she doesn’t get her way. The drip system, the plants, and BBQ we addressed in the first response. We don’t coerce our clients to sign completion certificates, and threaten lawsuit. We have been in business for over 46 years under a single license. We have had our share of challenges through all of those decades, completing over 5000 projects, and this client, along with one of her neighbors, were easily in the top 1% of demanding and unrealistic. Respectfully, [redacted]Pacific Sun Pool 'N Spa[redacted]Phone [redacted]fax [redacted]
Ms. [redacted], [redacted] starts her rebuttal stating that she and her husband contacted [redacted] and [redacted] with no response. Our files are full of correspondences back and forth with these homeowners. Because she called repeatedly each day I’m am sure that there were calls that weren’t returned immediately. However; I actually met with her husband, [redacted], in my office during the construction process.( Pacific Sun has written documentation of the date of this meeting) We discussed the fact that because [redacted] changed just about every aspect of the original design and contract we would most certainly need much more time to execute the constant modifications, agree on prices, order materials, and schedule crews. He understood. Her constant changes in design and materials caused the delays. Again, we will easily document this. Her accusation that all my employees were at my house doesn’t even merit a response, it actually only shows a glimpse of how she typically reacts when she doesn’t get her way. The drip system, the plants, and BBQ we addressed in the first response. We don’t coerce our clients to sign completion certificates, and threaten lawsuit. We have been in business for over 46 years under a single license. We have had our share of challenges through all of those decades, completing over 5000 projects, and this client, along with one of her neighbors, were easily in the top 1% of demanding and unrealistic. Respectfully, [redacted]Pacific Sun Pool 'N Spa[redacted]Phone [redacted]fax [redacted]