[redacted] did bring shirts back in, they were not bled on but there was some type of stain on themI recently contacted him and asked him to bring the shirts back in so I could take a look at them I am trying now to remove the stains and if I am not able to, I will reimburse him for the shirts My employee slammed the door after [redacted] called her stupid, I do not encourage this type of behaviour but we also do not want our employees mistreated by angry customers [redacted] made the derogatory comment that our business must be prejudice against the military, this is a ridiculous statement as my father served years in the military and both my wife's father and grandfather were military men [redacted] told the store Manager that he would "slam us on [redacted] ", which she saw by looking up his [redacted] pageHe continued to with inflammatory and frightening statements on his [redacted] page stating that he "would like to come in and [redacted] **"Needless to say, I have found those statements very disturbing and may contact the policeI am doing my best to try to resolve this situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [The fact that the owner recognizes that “yes, I did receive the complaint but did not respond to it yet” is beyond wordsIt has been months and you have been informed by your manager, whom I reached out to for information not the other way around, that I would like to speak with you The real question is do you believe what you say on your website (quoted) “We look forward to building a great company, DryClean USA Carolina, for our customers, our employees and our family.” “We take the time to serve each and every one of our customers with the best quality and service possible.” If this is true, why have I not received what you advertised?” If this is true, why have I not received what you advertised? I also had to reach out to your manager about the status of my check Your letter , that had the check with it, had no explanation that indicated as to why the amount was less than what was put on the formExpecting someone to verify cost when they don’t expect their clothes to be ruined is absurdAs told to your manager, this was purchased in EuropeIf you truly “ take the time to serve each and every one of your customers with the best quality and service possible, trusting that the amount is valid is the first place to startThis along with calling a customer when they have gracious and given you time to contact them is what good customer service is So in closing, please enlighten me on why I have not gotten one call from you? How you plan on making me verify a purchase? I am not the company who was careless and lost an article of a customers Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint It is that I insisted that the cleaners try to clean the Alpaca fur without sending it out I did not insist on any such thing The truth is that the person who received the article from me told me it would be sent out and that is what I requested For weeks thereafter I asked about the article and was told it had not come back yet When it finally came back from wherever it had supposedly been sent, I was told to come pick it up I picked it up with no charge because it had apparently been decided that they could not do it Only after arriving home and taking the fur out of the bag in which they had put it, did I discover that it had been destroyed I showed it to [redacted] Cleaners, who cleans furs, and they wrote a letter describing what caused the condition of the fur and what was supposed to have been done to clean a leather furThe personal, [redacted] issues that I shared in confidence with the lady who received the article for cleaning have no bearing on the fact that a professional cleaner is responsible to either accept or reject work based on their ability to complete the work with normal, professional care I was not asked to sign any waver and there were no signs posted about rejecting responsibility for furs, therefore Dry Clean USA should bear responsibility for destroying this fur which was, in fact, in excellent condition when dropped off The person accepting the fur even commented on how beautiful it wasThe letter from [redacted] Cleaners and the claim form submitted to Dry Clean USA is attached Dry Clean USA required the fur to be submitted with the claim form and has not yet made the fur available for me to retrieve My wife went to the store where I left it with the owner to retrieve it and was told we had to go to a different store to pick it up I called that store and they never heard of it but called the owner who told them it was in the warehouse and that I could pick it up at that store the following week I've been asked to call Tuesday or Wednesday (April or 6) to see if it is there yet Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[The fact that the owner recognizes that “yes, I did receive the complaint but did not
respond to it yet” is beyond words. It has been 3 months and you have been
informed by your manager, whom I reached out to for information not the other
way around, that I would like to speak with you. The real question is do you believe what you
say on your website (quoted) “We look forward to building a great company, DryClean USA Carolina, for
our customers, our employees and our family.” “We take the time to serve
each and every one of our customers with the best quality and service possible.”
If this is true, why have I not received what you advertised?” If this is true, why have I not received
what you advertised?
I also had to reach
out to your manager about the status of my check. Your letter , that had the check with it, had
no explanation that indicated as to why the amount was less than what was put
on the form. Expecting someone to verify
cost when they don’t expect their
clothes to be ruined is absurd. As told to your manager, this was purchased in
Europe. If you truly “ take the time to serve each and every one of your
customers with the best quality and service possible, trusting that the amount
is valid is the first place to start. This along with calling a customer when
they have gracious and given you time to contact them is what good customer
service is.
So in closing, please enlighten me on why I have not gotten
one call from you? How you plan on making me verify a purchase? I am not the
company who was careless and lost an article of a customers.
Regards,
[redacted]
[redacted] did bring shirts back in, they were not bled on but there was some type of stain on them. I recently contacted him and asked him to bring the shirts back in so I could take a look at them. I am trying now to remove the stains and if I am not able to, i will...
reimburse him for the shirts. My employee slammed the door after [redacted] called her stupid, I do not encourage this type of behaviour but we also do not want our employees mistreated by angry customers. [redacted] made the derogatory comment that our business must be prejudice against the military, this is a ridiculous statement as my father served 31 years in the military and both my wife's father and grandfather were military men. [redacted] told the store Manager that he would "slam us on [redacted]", which she saw by looking up his [redacted] page. He continued to with inflammatory and frightening statements on his [redacted] page stating that he "would like to come in and [redacted]". Needless to say, I have found those statements very disturbing and may contact the police. I am doing my best to try to resolve this situation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
It is false that I insisted that the cleaners try to clean the Alpaca fur without sending it out. I did not insist on any such thing. The truth is that the person who received the article from me told me it would be sent out and that is what I requested. For weeks thereafter I asked about the article and was told it had not come back yet. When it finally came back from wherever it had supposedly been sent, I was told to come pick it up. I picked it up with no charge because it had apparently been decided that they could not do it. Only after arriving home and taking the fur out of the bag in which they had put it, did I discover that it had been destroyed. I showed it to [redacted] Cleaners, who cleans furs, and they wrote a letter describing what caused the condition of the fur and what was supposed to have been done to clean a leather fur.
The personal, [redacted] issues that I shared in confidence with the lady who received the article for cleaning have no bearing on the fact that a professional cleaner is responsible to either accept or reject work based on their ability to complete the work with normal, professional care. I was not asked to sign any waver and there were no signs posted about rejecting responsibility for furs, therefore Dry Clean USA should bear responsibility for destroying this fur which was, in fact, in excellent condition when dropped off. The person accepting the fur even commented on how beautiful it was.
The letter from [redacted] Cleaners and the claim form submitted to Dry Clean USA is attached. Dry Clean USA required the fur to be submitted with the claim form and has not yet made the fur available for me to retrieve. My wife went to the store where I left it with the owner to retrieve it and was told we had to go to a different store to pick it up. I called that store and they never heard of it but called the owner who told them it was in the warehouse and that I could pick it up at that store the following week. I've been asked to call Tuesday or Wednesday (April 5 or 6) to see if it is there yet.
Regards,
[redacted]
Thank you for your email and yes I did receive the complaint but did not respond to it yet. The amount paid was due to the item was purchased in 2013 and had no verification of price. Our manager...
did talk to Mrs. [redacted] several times, informing her of the progress but we also talked to her letting her know that the check was mailed.
[redacted] did bring shirts back in, they were not bled on but there was some type of stain on themI recently contacted him and asked him to bring the shirts back in so I could take a look at them I am trying now to remove the stains and if I am not able to, I will reimburse him for the shirts My employee slammed the door after [redacted] called her stupid, I do not encourage this type of behaviour but we also do not want our employees mistreated by angry customers [redacted] made the derogatory comment that our business must be prejudice against the military, this is a ridiculous statement as my father served years in the military and both my wife's father and grandfather were military men [redacted] told the store Manager that he would "slam us on [redacted] ", which she saw by looking up his [redacted] pageHe continued to with inflammatory and frightening statements on his [redacted] page stating that he "would like to come in and [redacted] **"Needless to say, I have found those statements very disturbing and may contact the policeI am doing my best to try to resolve this situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [The fact that the owner recognizes that “yes, I did receive the complaint but did not respond to it yet” is beyond wordsIt has been months and you have been informed by your manager, whom I reached out to for information not the other way around, that I would like to speak with you The real question is do you believe what you say on your website (quoted) “We look forward to building a great company, DryClean USA Carolina, for our customers, our employees and our family.” “We take the time to serve each and every one of our customers with the best quality and service possible.” If this is true, why have I not received what you advertised?” If this is true, why have I not received what you advertised? I also had to reach out to your manager about the status of my check Your letter , that had the check with it, had no explanation that indicated as to why the amount was less than what was put on the formExpecting someone to verify cost when they don’t expect their clothes to be ruined is absurdAs told to your manager, this was purchased in EuropeIf you truly “ take the time to serve each and every one of your customers with the best quality and service possible, trusting that the amount is valid is the first place to startThis along with calling a customer when they have gracious and given you time to contact them is what good customer service is So in closing, please enlighten me on why I have not gotten one call from you? How you plan on making me verify a purchase? I am not the company who was careless and lost an article of a customers Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint It is that I insisted that the cleaners try to clean the Alpaca fur without sending it out I did not insist on any such thing The truth is that the person who received the article from me told me it would be sent out and that is what I requested For weeks thereafter I asked about the article and was told it had not come back yet When it finally came back from wherever it had supposedly been sent, I was told to come pick it up I picked it up with no charge because it had apparently been decided that they could not do it Only after arriving home and taking the fur out of the bag in which they had put it, did I discover that it had been destroyed I showed it to [redacted] Cleaners, who cleans furs, and they wrote a letter describing what caused the condition of the fur and what was supposed to have been done to clean a leather furThe personal, [redacted] issues that I shared in confidence with the lady who received the article for cleaning have no bearing on the fact that a professional cleaner is responsible to either accept or reject work based on their ability to complete the work with normal, professional care I was not asked to sign any waver and there were no signs posted about rejecting responsibility for furs, therefore Dry Clean USA should bear responsibility for destroying this fur which was, in fact, in excellent condition when dropped off The person accepting the fur even commented on how beautiful it wasThe letter from [redacted] Cleaners and the claim form submitted to Dry Clean USA is attached Dry Clean USA required the fur to be submitted with the claim form and has not yet made the fur available for me to retrieve My wife went to the store where I left it with the owner to retrieve it and was told we had to go to a different store to pick it up I called that store and they never heard of it but called the owner who told them it was in the warehouse and that I could pick it up at that store the following week I've been asked to call Tuesday or Wednesday (April or 6) to see if it is there yet Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[The fact that the owner recognizes that “yes, I did receive the complaint but did not
respond to it yet” is beyond words. It has been 3 months and you have been
informed by your manager, whom I reached out to for information not the other
way around, that I would like to speak with you. The real question is do you believe what you
say on your website (quoted) “We look forward to building a great company, DryClean USA Carolina, for
our customers, our employees and our family.” “We take the time to serve
each and every one of our customers with the best quality and service possible.”
If this is true, why have I not received what you advertised?” If this is true, why have I not received
what you advertised?
I also had to reach
out to your manager about the status of my check. Your letter , that had the check with it, had
no explanation that indicated as to why the amount was less than what was put
on the form. Expecting someone to verify
cost when they don’t expect their
clothes to be ruined is absurd. As told to your manager, this was purchased in
Europe. If you truly “ take the time to serve each and every one of your
customers with the best quality and service possible, trusting that the amount
is valid is the first place to start. This along with calling a customer when
they have gracious and given you time to contact them is what good customer
service is.
So in closing, please enlighten me on why I have not gotten
one call from you? How you plan on making me verify a purchase? I am not the
company who was careless and lost an article of a customers.
Regards,
[redacted]
[redacted] did bring shirts back in, they were not bled on but there was some type of stain on them. I recently contacted him and asked him to bring the shirts back in so I could take a look at them. I am trying now to remove the stains and if I am not able to, i will...
reimburse him for the shirts. My employee slammed the door after [redacted] called her stupid, I do not encourage this type of behaviour but we also do not want our employees mistreated by angry customers. [redacted] made the derogatory comment that our business must be prejudice against the military, this is a ridiculous statement as my father served 31 years in the military and both my wife's father and grandfather were military men. [redacted] told the store Manager that he would "slam us on [redacted]", which she saw by looking up his [redacted] page. He continued to with inflammatory and frightening statements on his [redacted] page stating that he "would like to come in and [redacted]". Needless to say, I have found those statements very disturbing and may contact the police. I am doing my best to try to resolve this situation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
It is false that I insisted that the cleaners try to clean the Alpaca fur without sending it out. I did not insist on any such thing. The truth is that the person who received the article from me told me it would be sent out and that is what I requested. For weeks thereafter I asked about the article and was told it had not come back yet. When it finally came back from wherever it had supposedly been sent, I was told to come pick it up. I picked it up with no charge because it had apparently been decided that they could not do it. Only after arriving home and taking the fur out of the bag in which they had put it, did I discover that it had been destroyed. I showed it to [redacted] Cleaners, who cleans furs, and they wrote a letter describing what caused the condition of the fur and what was supposed to have been done to clean a leather fur.
The personal, [redacted] issues that I shared in confidence with the lady who received the article for cleaning have no bearing on the fact that a professional cleaner is responsible to either accept or reject work based on their ability to complete the work with normal, professional care. I was not asked to sign any waver and there were no signs posted about rejecting responsibility for furs, therefore Dry Clean USA should bear responsibility for destroying this fur which was, in fact, in excellent condition when dropped off. The person accepting the fur even commented on how beautiful it was.
The letter from [redacted] Cleaners and the claim form submitted to Dry Clean USA is attached. Dry Clean USA required the fur to be submitted with the claim form and has not yet made the fur available for me to retrieve. My wife went to the store where I left it with the owner to retrieve it and was told we had to go to a different store to pick it up. I called that store and they never heard of it but called the owner who told them it was in the warehouse and that I could pick it up at that store the following week. I've been asked to call Tuesday or Wednesday (April 5 or 6) to see if it is there yet.
Regards,
[redacted]
Thank you for your email and yes I did receive the complaint but did not respond to it yet. The amount paid was due to the item was purchased in 2013 and had no verification of price. Our manager...
did talk to Mrs. [redacted] several times, informing her of the progress but we also talked to her letting her know that the check was mailed.
[redacted]
Phone 864-[redacted]
Fax 864-[redacted]
[redacted] Blvd., Suite 3-C
[redacted] SC 29615