Complaint: [redacted] I am rejecting this response because:We actually checked the pictures that we took earlier with iPhone, and found the scratches Fortunately, the pictures are all automatically dated by iPhone to prove that the scratches existed earlier.And, the “bird dropping” may not be bird dropping, because we tried to clean with water and it didn’t work It was eventually cleaned with some chemical spray.It would be great if there is any easy way to cover up or make the scratches invisible However, I perfer not to discuss this matter with Mr [redacted] *** Last time we talked to him, He insisted there were absolutely nothing he could do, and he told me that he doesn’t care if people write bad online reviews, complain to local authority, or even law sueAnd he even wished me good luck on whatever I am going to do about this issue.So, I’d really like to get a different contact person and the phone number to make an appointment Regards, [redacted] ***
Mr [redacted] please email photos that you have of the scratches to Revdex.com of Central Texas and [redacted] It is very difficult for Lexus of Austin to access the finish from photos, in person is much better, but we will do our bestOnce we see the photos you have time stamped, we will also have a better idea of how to move forwardIf you could please take a second photo using a Pen, Pencil or Coin next to the scratches to give our service writers a reference to size and location on the vehicle it would be appreciatedPlease disregard last response to remedywe are asking that you please respond through the Revdex.com first, with photos about your complaintOnce we have all parties clear about time lines, size and severity of scratches we will attempt to assist in polish-repairThank you, **
Good Morning, Mr [redacted] please make a time that is convenient for you to visit our service drive we would like to inspect the finish and see if we can buff or polish the scratch, to minimize the scuffed surface More than likely You or one of your family members the make ready department or the delivery specialist would have noticed at time of the walk around in the delivery room You and your family picked up the car on Saturday July 30th mid day at approximately 1:30pmYou, family members and the delivery specialist went through and around the car during the this processYou returned to the dealership Monday the 3rd for additional information, from one of our tech specialist, no mention of scuff on second visit Yesterday you stopped to speak with [redacted] about Bird droppings and the scratches on the bumper at time of delivery [redacted] had the bird droppings removed and inspected the "rub" on the front bumper cover which is about the size of a ping-pong ball, it appears that the bumper was slightly scraped by the driver of your car or perhaps someone in a parking lothappens very frequently In any event we will try to assist in making the bumper scuff betterThank you, **
Good Morning,Ms [redacted] and Mr [redacted] This is a little different in label "Warranty Enhancement" was offered as good will to long term Lexus ownersBecause this is not a "recall" there would be no expectation for Lexus Corporate or the dealer to make notification.Lexus of Austin has left message with Mr [redacted] at [redacted] with no responseIf you would Mr [redacted] contact Lexus at [redacted] to establish a complaint file with the vehicle now plus years in age and more than 160,milesIt is unlikely that any manufacturer would offer this type of assistanceparticularly since little service is recorded in National historyThe record does show this Lexus has been serviced by the previous owner having an airbag recall preformed in March of about months before Mr [redacted] purchased the LexusHowever, if Mr [redacted] is successful in receiving some sort of assistance or support the repair is very labor part replacement intensiveThank you, [redacted] [redacted] CUSTOMER EXPERIENCE INFORMATION Customer Information: [redacted] *** [redacted] [redacted] [redacted] [redacted]
[redacted] The denim ink transfer and removal is common on all types of leatherMany denim manufactures utilize waterless dyes in their clothesJeans you tube example attachedThis does require some minor cleaning but can be cleaned
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:We actually checked the pictures that we took earlier with iPhone, and found the scratches Fortunately, the pictures are all automatically dated by iPhone to prove that the scratches existed earlier.And, the “bird dropping” may not be bird dropping, because we tried to clean with water and it didn’t work It was eventually cleaned with some chemical spray.It would be great if there is any easy way to cover up or make the scratches invisible However, I perfer not to discuss this matter with Mr [redacted] *** Last time we talked to him, He insisted there were absolutely nothing he could do, and he told me that he doesn’t care if people write bad online reviews, complain to local authority, or even law sueAnd he even wished me good luck on whatever I am going to do about this issue.So, I’d really like to get a different contact person and the phone number to make an appointment Regards, [redacted] ***
Mr [redacted] please email photos that you have of the scratches to Revdex.com of Central Texas and [redacted] It is very difficult for Lexus of Austin to access the finish from photos, in person is much better, but we will do our bestOnce we see the photos you have time stamped, we will also have a better idea of how to move forwardIf you could please take a second photo using a Pen, Pencil or Coin next to the scratches to give our service writers a reference to size and location on the vehicle it would be appreciatedPlease disregard last response to remedywe are asking that you please respond through the Revdex.com first, with photos about your complaintOnce we have all parties clear about time lines, size and severity of scratches we will attempt to assist in polish-repairThank you, **
Good Morning, Mr [redacted] please make a time that is convenient for you to visit our service drive we would like to inspect the finish and see if we can buff or polish the scratch, to minimize the scuffed surface More than likely You or one of your family members the make ready department or the delivery specialist would have noticed at time of the walk around in the delivery room You and your family picked up the car on Saturday July 30th mid day at approximately 1:30pmYou, family members and the delivery specialist went through and around the car during the this processYou returned to the dealership Monday the 3rd for additional information, from one of our tech specialist, no mention of scuff on second visit Yesterday you stopped to speak with [redacted] about Bird droppings and the scratches on the bumper at time of delivery [redacted] had the bird droppings removed and inspected the "rub" on the front bumper cover which is about the size of a ping-pong ball, it appears that the bumper was slightly scraped by the driver of your car or perhaps someone in a parking lothappens very frequently In any event we will try to assist in making the bumper scuff betterThank you, **
Good Morning,Ms [redacted] and Mr [redacted] This is a little different in label "Warranty Enhancement" was offered as good will to long term Lexus ownersBecause this is not a "recall" there would be no expectation for Lexus Corporate or the dealer to make notification.Lexus of Austin has left message with Mr [redacted] at [redacted] with no responseIf you would Mr [redacted] contact Lexus at [redacted] to establish a complaint file with the vehicle now plus years in age and more than 160,milesIt is unlikely that any manufacturer would offer this type of assistanceparticularly since little service is recorded in National historyThe record does show this Lexus has been serviced by the previous owner having an airbag recall preformed in March of about months before Mr [redacted] purchased the LexusHowever, if Mr [redacted] is successful in receiving some sort of assistance or support the repair is very labor part replacement intensiveThank you, [redacted] [redacted] CUSTOMER EXPERIENCE INFORMATION Customer Information: [redacted] *** [redacted] [redacted] [redacted] [redacted]
[redacted] The denim ink transfer and removal is common on all types of leatherMany denim manufactures utilize waterless dyes in their clothesJeans you tube example attachedThis does require some minor cleaning but can be cleaned
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Please call [redacted] Once the manufacturer offers dealer direction We will follow the instruction Thank you [redacted]