Steel Buildings & Structures, Inc.

First and foremost I'd like to apologize to Mr*** on behalf of Steel Buildings and Structures IncWhat is has experienced is not by any means the norm for our company. Thankfully we have been very successful this year and do have an extremely full
installation schedule between now and the end of the year, which has taken a negative toll on our ability to predict lead times and installation dates. That being said, she can rest assured SBS will correct any errors that have been made on her property. SBS will be happy to replace her current door with a new door with whatever window configuration she would like. Earlier this morning when speaking with members of my staff in office, she requested that we give her the current (damaged door) at no charge. My staff, whom do not have the authority to discount any item 100% offered to cut the cost by 50% making the cost of the door $100.00. Once they discussed the situation with me, I agreed to allow Mr*** to keep the damaged door at no charge thus making it free. However, before we where able to speak with her (two calls have been placed) I received the email form the Revdex.com. At this point we plan to allow Ms*** to keep the current door which was damaged in transit (and repaired very poorly by our crew trying to cover there error) and reduce her bill by the entire amount charged for the door, or we will replace the door with a new one per her specification. Once we have spoken with her we will be able to conclude this Revdex.com response with her final decision. Best Regards,

Representatives (Amanda, Victoria and Kim) I talked with on the phone were very nice and helpfulDelivery and set up very timelyQuality of workmanship excellentJust erected today so I cannot speak to longevityCrew was courteous and never stopped to even take a breakWorker bees they were! Made me tired watching themPayment was a smooth transaction I am certainly very happy with all aspects of the company thus far

I was totally pleased with this entire processAll of my questions when answered when ordering my carportThe longest delay was getting a permit from the townOnce this was obtained I called to schedule delivery of the carportI expected it to take several days to have it installedThey were at my house within two daysThe guys that came worked very hard and fastThey worked into the night to get everything doneThey were very polite knew what they were doingI would definitely recommend this company to my family and friends

To whom it may concern,First id like to say that we are very sorry that Mr*** has not had a favorable experience with the unit which was installed on his property. I feel it needs to be known that Mr***'s unit was not installed by the company I represent Steel Buildings and
Structures Inc(SBS Inc.) It was in fact installed by my companies predecessor Steel Buildings and Structures LLC(SBS LLC.) The company Mr*** has filed a complaint against SBS Incpurchased the company in April of 2015. When we where contacted by Mr***'s dealer, AMP Structures, we agreed to go out and take a look at the issue Mr*** was experiencing, simply as a courtesy to the customer. We where aware at that time that Mr***'s warranty had expired six months prior per the terms of the contract we entered into with ***. We were also aware that MR*** made a major addition to the unit on 9/17/when he had the floor completely reconfigured by having concrete poured into the preexisting structure. Having the floor poured after the unit had been built is an extremely difficult task to undertake given the nature and weight of concrete and the placement of concrete forms which are needed to keep the concrete from coming in contact with the steel base rails in which the unit was installed. None the less, we agreed again as a courtesy to the customer not a responsibility to access the issue and see if a remedy could be reached. The first crew we sent, at no charge to the customer, to repair our predecessors structure noticed an issue in the placement of the roof panels and took action to correct the issues. We assumed at that point we had corrected the issue on Mr***'s structure which again Ill reiterate was not built by my company. After sometime Mr*** called in again to state that the unit was leaking again, in the name of customer service, and completely ignoring the fact that our company didn't build the unit, we still issued at our expense a second repair for Mr*** unit. This time our men took it a step further and elected that a small gap between the center section of the unit and the lean to was the issue. Given the extremely small nature of the gap and the fact that again we are repairing at no charge a unit we didn't build, our team felt a small bead of silicone in the gap would remedy the issue, the customer refused to allow this remedy to be performed. The crew called the office and asked for suggestions since the customer would not allow the proposed solution. We suggested that we take out all the screws in the roof panels and slide them forward/up closer to the side panels on the center unit. The customer also had objections to this fix, stating that he would require larger screws to be used. The reason he stated was one that I have never experienced in several years in the industry and have never experienced to be an accurate in the many repairs which I have been a part of in this industry. He stated that even though the screw would be new screw and they would be placed in new fresh locations that the panels would "run" and he would not accept the repair. He then decided he wanted a new roof. In our industry, much like in any construction based business, when the product is turned over to the customer and the customer signs off on the work performed, any changes to the work is assumed to be at the hands of the customer. Given that this unit has had the foundation and floor completely changed since the date of install, I feel it is safe to say the concrete being poured after the install is the true issue at hand here. We exhausted the means of repair in which my company offers and did so again, to a unit which MR*** did not buy from my company. We have made two trips to his location and have been told NO on two different repair suggestions. We tried to provide Mr*** with these services at no charge to him, again not due to our obligation to him as we had none, but instead due to our desire to make folks happy and gain business from others in the future. It this case we simply do not have a solution to his issue which he will agree to and we as a company will offer at no charge our services for the repair, but can not replace the roof of a structure he bought from someone else. I am very sorry that this attempt to provide customer service over and beyond our obligation to the customer has resulted in this level of complaint, however we have our limitations as to what we can invest in good will on a unit not purchased from our company. Sincerely,*** ***General ManagerSteel Buildings and Structures [email protected]

I got a great buildingVery fast ordered on monday got it the very next mondayGreat job very nice to deal withThank You

I am in receipt of complaint *** filed by Ms*** *** ***. Ms*** and I have discussed her issue in depth on Feb 2016. Ms***s husband Mr*** *** visited an independent authorized dealer of our product line and placed an order on 12/28/16. Mr***
signed a contract placing an order for a 24x41xRegular Roof unit with qtyside entries at a charge of $per side entry totaling a charge of $In addition Mr*** ordered his unit to be installed at a 8' leg height. Steel Buildings and Structures Increceived the signed order on 12/29/15. On 01/26/Mr*** was contacted to schedule the delivery and free installation of his product. While in the order clarification process Ms*** elected to add additional materials to her order which consisted of a $charge to close the front side of her unit. She stated that she wanted the legs of the unit covered in sheet metal in order to add to the ascetics of the unit. The additional material was paid for at the time of purchase creating a $charge to Ms***s credit card. After the unit was installed Ms*** called our office to explain that the unit that was delivered didn't match the unit she stated that her husband had in mind when he placed the order. Our personal walked Ms*** through our web site to find the look she was looking for. Ms*** selected a Vertical Roof unit which is 24x31xwith six side entries. The complaint was brought to my attention and I got on the phone with Ms***. Ms*** explained after the delivery that she wanted a unit like that of a former customers of ours. No mention was made on the invoice to reflect any such request had been made prior to the execution of her order being installed. I explained to Ms*** that the unit she "had in mind" in the dimensions her husband had ordered 24x41xhad completely different prices as they are two different units.I explained that Mr*** walked out of our the independent dealership holding a contract that stated a price of $plus tax. After an in depth discussion and a picture to go by we had an accurate depiction of the unit she/he truly wanted. The price of that unit would have been $plus tax. I explained that in the name of customer satisfaction I would offer to take the unit down and reinstall it as she had now described and would pay for the labor to do so myself. Given that our company uses sub contractors to install our units this constitutes a labor charge of $which I agreed to pay. Now please remember that the unit Mr*** signed for was delivered to perfection and it was not until after the unit was installed that she made mention of her desire to have a unit that looked like that of a former customer and that the order was verified with her prior to construction beginning. The clarification call is where one error was noted and $of material was added to her order. I asked her and Mr*** only to cover the difference in the price they had paid (for a unit they do not want) and the price of the unit they did want had they explained their intentions clearly to the dealer. Simply put I asked them to pay for the two side entry "header bars" that they wanted but had not paid for on the first order from *** *** ***. I again stated that in the name of customer service I would perform the take down and reinstall of her 41' long structure at no charge to her and her husband. Ms*** stated that she had paid all she wanted to but would have her husband call me to discuss. I have not heard from Mr*** at the filing of this Revdex.com complaint and response. Ms*** feels we (Steel Buildings) owe her the building she thought she was buying when her husband placed an order from *** *** ***. I explained that we delivered the unit she paid forIf she would like more features on her unit, we will gladly deliver those features after she has paid for them. I explained also that the error made by *** *** *** as she claims will not be held against her as I will cover the additional labor to tear down and rebuild her unit.Given that I will cover the labor, I am only asking that she pay for the materials she would like to have on her property. If she agrees she will have paid the exact retail cost of the unit she wishes to own, and not one dollar more. I will have paid $dollar out of pocket in the name of customer service to a customer whom sign a legally binding contract, which was executed as dictated per the signed contract. Legally, we have built for these folks exactly what they ordered and paid for. After the fact they changed their order which again legally places no liability on our company. At this point today, I will still agree to cover the $labor charge to change her current unit from a two entry to a four entry, I will not however also pay for the materials which have not been paid for by the customer.I do truly hope that we can find a resolution to this matter as we would be happy to deliver the unit that Ms*** wants and again will also be happy to cover the 25% of the retail cost of the first unit which totals $in labor to take down and reinstall, provided Ms*** is willing to pay full retail for the product she would like which will require an additional $to be paid to Steel Buildings for that material

I am rejecting this response because:
  Steel Buildings and Structures Inc. bought
out Steel Buildings and Structures LLC., therefor they are responsible for
faulty workmanship done on any of their buildings. It is my understanding that
there is an unlimited warranty for faulty workmanship. I am including a paper
that was sent to me which states this. The actual pamphlet from the company is
currently being mailed to me by Anthony Providenti whom I originally purchased
the building from, (I can forward that as soon as I receive it).
   The first crew that was sent who
"noticed an issue in the placement of the roof panels" (faulty
workmanship), decided that if they cut the corners of a few panels & bent
them in, hopefully that would prevent the water from running down the seams and
leaking into the building. Since the crew did not use a water hose and test the
roof, they were unsure if it corrected the problem.  When next it rained,
the roof was leaking worse.
   When the second crew came out, they
again stated that the roof had been put on incorrectly. They wanted to seal it
with silicone, which would have stopped the leak, but for how long? How long
does silicone last before it starts peeling away from the tin? So yes, I
refused the band aid. After consulting with the home office, the head man stated
they could remove the panels and replace them correctly. I was concerned about
the pre-existing holes lining up and when I asked about it, he stated that they
would use larger/different screws to replace the panels with, this would seal
the new & pre-existing holes.  When I asked them to show me the screws,
they realized they did not have the correct screws on the truck.  I did
not want them re-positioning the panels not having the correct hardware to
complete the job, the roof would have leaked even worse.
   In Mr.
[redacted]’s rebuttal, he states that the new screws would have been “placed in
a new fresh location”, what about the holes left behind by removing the old
screws?  Mr. [redacted] also states that there was "a gap between the
center section of the unit and the lean to".  This is not correct, there
is no center section and lean to section, it is a continuous roof that is
leaking between the first, second & third panels from the top on both
sides, the same area that they attempted to correct the first time.  He
also keeps reiterating that the building was not built by his company. When
they purchased SBS LLC, it became their company and they accepted all
responsibility for any past, present & future Steel Buildings and
Structures.
  I never refused the suggested repair of
removing and replacing the panels, I just refused for it to be done without the
correct hardware. I stated that if they could not repair it correctly, then
they could replace the roof all together. 
They could have gotten the correct screws and scheduled a day to repair
the roof, but instead, they just refused to repair what was done incorrectly in
the first place.
  The poured concrete floor DID NOT magically turn the panels
around the wrong way. So his blaming the leak on my floor is ludicrous.  It was FAULTY
WORKMANSHIP that caused my roof to leak, and that has an unlimited warranty.  Mr. [redacted] is just making excuses hoping
that he will get his way and not have to pay his men to correct what was done
incorrectly in the first place. Both crews that have come out has stated that
the roof panels were put on incorrectly.
  I am also including pictures of the leaking roof & the wet floor showing the amount of leakage.
Regards,
[redacted]

To whom it may concern,
First id like to say that we are very sorry that Mr. [redacted] has not had a favorable experience with the unit which was installed on his property.  I feel it needs to be known that Mr. [redacted]'s unit was not installed by the company I represent Steel...

Buildings and Structures Inc. (SBS Inc.)  It was in fact installed by my companies predecessor Steel Buildings and Structures LLC. (SBS LLC.)  The company Mr. [redacted] has filed a complaint against SBS Inc. purchased the company in April of 2015.  When we where contacted by Mr. [redacted]'s dealer, AMP Structures, we agreed to go out and take a look at the issue Mr. [redacted] was experiencing, simply as a courtesy to the customer.  We where aware at that time that Mr. [redacted]'s warranty had expired six months prior per the terms of the contract we entered into with [redacted].  We were also aware that MR. [redacted] made a major addition to the unit on 9/17/15 when he had the floor completely reconfigured by having concrete poured into the preexisting structure.  Having the floor poured after the unit had been built is an extremely difficult task to undertake given the nature and weight of concrete and the placement of concrete forms which are needed to keep the concrete from coming in contact with the steel base rails in which the unit was installed.   None the less, we agreed again as a courtesy to the customer not a responsibility to access the issue and see if a remedy could be reached.  The first crew we sent,  at no charge to the customer, to repair our predecessors structure noticed an issue in the placement of the roof panels and took action to correct the issues.  We assumed at that point we had corrected the issue on Mr. [redacted]'s structure which again Ill reiterate was not built by my company.   After sometime Mr. [redacted] called in again to state that the unit was leaking again, in the name of customer service, and completely ignoring the fact that our company didn't build the unit, we still issued at our expense a second repair for Mr. [redacted] unit.  This time our men took it a step further and elected that a small gap between the center section of the unit and the lean to was the issue.  Given the extremely small nature of the gap and the fact that again we are repairing at no charge a unit we didn't build, our team felt a small bead of silicone in the gap would remedy the issue, the customer refused to allow this remedy to be performed.  The crew called the office and asked for suggestions since the customer would not allow the proposed solution.  We suggested that we take out all the screws in the roof panels and slide them forward/up closer to the side panels on the center unit.  The customer also had objections to this fix, stating that he would require larger screws to be used.  The reason he stated was one that I have never experienced in several years in the industry and have never experienced to be an accurate in the many repairs which I have been a part of in this industry.  He stated that even though the screw would be new screw and they would be placed in new fresh locations that the panels would "run" and he would not accept the repair.  He then decided he wanted a new roof.   In our industry, much like in any construction based business, when the product is turned over to the customer and the customer signs off on the work performed, any changes to the work is assumed to be at the hands of the customer.  Given that this unit has had the foundation and floor completely changed since the date of install, I feel it is safe to say the concrete being poured after the install is the true issue at hand here.  We exhausted the means of repair in which my company offers and did so again, to a unit which MR. [redacted] did not buy from my company.  We have made two trips to his location and have been told NO on two different repair suggestions.  We tried to provide Mr. [redacted] with these services at no charge to him, again not due to our obligation to him as we had none, but instead due to our desire to make folks happy and gain business from others in the future.  It this case we simply do not have a solution to his issue which he will agree to and we as a company will offer at no charge our services for the repair, but can not replace the roof of a structure he bought from someone else.  I am very sorry that this attempt to provide customer service over and beyond our obligation to the customer has resulted in this level of complaint, however we have our limitations as to what we can invest in good will on a unit not purchased from our company.     
Sincerely,
[redacted]
General Manager
Steel Buildings and Structures Inc.
[email protected]
877-272-8276

Dear Revdex.com and Mr. [redacted],Steel Buildings and Structures Inc. gladly stands behind its products.  In this situation the garage was installed on 9/16/16, the garage stood on the customers property for nearly one year when the complaint of a leak was filed with my company 8/10/17. Per the notes in...

our system when the complaint was filed SBS did what we do for ever customer whom reports an issue, we explained that we would be right out to address the situation. When we arrived at the location however, we learned that additional work had been performed on the unit of Mr. [redacted] which was not performed by SBS. Since the units erection in 2016, someone has performed additional work to the structure, including but not limited to the addition of sheet rock covering the interior of the unit. SBS clearly states in item #7 of the signed purchase order that was agreed to by both Mr. [redacted] and the authorized dealer that " If Buyer alters the unit in any manner, including without limitations any interior or exterior modifications, or installing electric or plumbing to the unit, all warranties shall be immediately void."These terms were agreed to by both parties prior to SBS executing the contract. In this situation we intended to correct any issue that SBS may have created in this structure.  Once we arrived and realized that others have also been here performing work we realized that they may have been the folks to created a leak in the unit.  Given that the unit was installed a year ago and the leak is only now being noticed we can not be sure that the unit has leaked since the day we installed it.  In fact given that the unit was installed, signed off on, paid for, and then others were authorized to perform addition work costing additional funds, in the unit that would indicate that last year in September, this unit was doing exactly as it was intended to do.  I am not aware of the amount of time that lapsed from SBS installing the unit, untill the additional labor and materials where applied to the unit, but can only assume that the unit was not leaking when the sheet rock was installed as it surely would have prompt Mr. [redacted] to have stopped the installation of the sheet rock and would also have prompted a complaint about the leak prior to today's date.  As I stated when I stared this reply, SBS does stand behind its work, and we had every intention of correcting any and all errors that my company may have made, this can be verified by the fact that even after the amount of time that had lapsed from the erection of the unit until the reported issue SBS still sent a repair crew to address the issue.  Had the unit been in the same condition that it was when we left it in Sept of 2016, we would have happily found the leak that must be our responsibility and repaired it. We gladly warranty our work, we simply can not however warranty our products against errors made by others.  Given that SBS nor Mr [redacted] can verify that the leak is a direct reflection on the work performed by SBS we simply can not warranty this claim. I do apologize that SBS must stand by its contract terms in this situation, however the liability to correct errors that no one knows whom created, is a liability that is far to great for any company to withstand.  I have included a signed copy of the contract that was presented to and signed by Mr. [redacted] back in September 2016 to verify the information that I have presented in this response. Best Regards,

I am rejecting this response because:  Steel Buildings and Structures Inc. bought
out Steel Buildings and Structures LLC., therefor they are responsible for
faulty workmanship done on any of their buildings. It is my understanding that
there is an unlimited warranty for faulty workmanship. I am including a paper
that was sent to me which states this. The actual pamphlet from the company is
currently being mailed to me by Anthony Providenti whom I originally purchased
the building from, (I can forward that as soon as I receive it).
   The first crew that was sent who
"noticed an issue in the placement of the roof panels" (faulty
workmanship), decided that if they cut the corners of a few panels & bent
them in, hopefully that would prevent the water from running down the seams and
leaking into the building. Since the crew did not use a water hose and test the
roof, they were unsure if it corrected the problem.  When next it rained,
the roof was leaking worse.
   When the second crew came out, they
again stated that the roof had been put on incorrectly. They wanted to seal it
with silicone, which would have stopped the leak, but for how long? How long
does silicone last before it starts peeling away from the tin? So yes, I
refused the band aid. After consulting with the home office, the head man stated
they could remove the panels and replace them correctly. I was concerned about
the pre-existing holes lining up and when I asked about it, he stated that they
would use larger/different screws to replace the panels with, this would seal
the new & pre-existing holes.  When I asked them to show me the screws,
they realized they did not have the correct screws on the truck.  I did
not want them re-positioning the panels not having the correct hardware to
complete the job, the roof would have leaked even worse.
   In Mr.
[redacted]’s rebuttal, he states that the new screws would have been “placed in
a new fresh location”, what about the holes left behind by removing the old
screws?  Mr. [redacted] also states that there was "a gap between the
center section of the unit and the lean to".  This is not correct, there
is no center section and lean to section, it is a continuous roof that is
leaking between the first, second & third panels from the top on both
sides, the same area that they attempted to correct the first time.  He
also keeps reiterating that the building was not built by his company. When
they purchased SBS LLC, it became their company and they accepted all
responsibility for any past, present & future Steel Buildings and
Structures.
  I never refused the suggested repair of
removing and replacing the panels, I just refused for it to be done without the
correct hardware. I stated that if they could not repair it correctly, then
they could replace the roof all together. 
They could have gotten the correct screws and scheduled a day to repair
the roof, but instead, they just refused to repair what was done incorrectly in
the first place.
  The poured concrete floor DID NOT magically turn the panels
around the wrong way. So his blaming the leak on my floor is ludicrous.  It was FAULTY
WORKMANSHIP that caused my roof to leak, and that has an unlimited warranty.  Mr. [redacted] is just making excuses hoping
that he will get his way and not have to pay his men to correct what was done
incorrectly in the first place. Both crews that have come out has stated that
the roof panels were put on incorrectly.  I am also including pictures of the leaking roof & the wet floor showing the amount of leakage.
Regards,
[redacted]

This morning, the construction crew arrived to the site early. They efficiently constructed the building as instructed. All questions and concerns were answered positively. Very satisfied with work ethic and structure. Good communication with company.

I am holding firm to my offer.  I spoke with Kimberly on Friday, February 5th about taking down the wall and just leaving it open so that our 4 vehicles can be parked.  I have a email I sent after I paid the extra money thinking it was observed as similarity of the building also if so the building was supposed to been mirrored off a referral sold by [redacted]s previous customer Donald Gist.  Steel building contract with [redacted] which submitted it incorrect to them.  He is liable for false contract received per conversation with my husband.  [redacted] would not even talk to anyone about this with only hanging up the phone.  I just want a resolution--afterwards--I will close the complaint but until solved I will pursuit.  I have contacted SC Consumer affairs in concern with [redacted] versus a telephone conversation with Kimberly of Steel Building.  I am hoping to revolt his license([redacted]) to sell in the State of SC and county of residence.  I am waiting on a response from our Consumer Affairs.  I do not feel it is fair to the consumer to be juggled around on a resolution.  I will drop  this complaint once wall is removed or unit is suitable to use.  Also the fact I paid [redacted] more down deposit versus what he turned in.  I would have never notice this discrepancy had the building sold was what was installed versus a vendor contract error.I am rejecting this response because: not satisfied with having to pay more money.  payment due should be held from [redacted]s from the contractor for the error.  He([redacted]) is hired by steel building to get customers.
Regards,
[redacted]

on time delivery and set up
installers easy to work with