Steel Guard Safety Corp

The facts presented to the Revdex.com in this complaint have been exaggeratedWe hied to correct the issues in a very timely manner, but everything that we at Steel Guard Safety proposed was rejected by [redacted] resulting in a a two month period of time before the issues could be remediedWe could have had them returned to Steel Guard Safety, corrected and reshipped [redacted] within a week if they had agreed to our proposalWhen we finally received the curtains back, we corrected the issues and shipped them back out to [redacted] within business days as we had promisedWe were and are under no contractual obligation to do anything other than correct any manufacturing issuesWe have manufactured black out curtains for a variety of businesses around the globe and have never had such a disappointing encounter with any other customer as we had with [redacted] Systems [redacted] ordered custom black out curtains from Steel Guard Safety in June of The customer ordered the curtains to measure 1/2" less than the measurements given to account for the track and roller system they were instating and with a chain weight in the bottom of the curtainThe nature of this material is that it does have a salvage edge that does not need stitching and the curtains are designed to hang approximately 1" off the floorIf the curtains were to drag on the floor, the chain weight would wear through the bottom of the curtainsThe customer did sign off on the quote that the measurements indicated were what they wanted There were several curtains hi this order that did have some manufacturing issues which we immediately agreed to correct if the curtains were shipped back to us on our shipping accountHowever, [redacted] demanded that we manufacture new curtains and ship to them, prior to them returning the curtains with the issues to usThis was a $12,order and I do not know any custom manufacturer that would reproduce a second set without any guarantee that the original order would be returned since the customer was in a different state This expectation, we felt was unrealistic in the leastAlso [redacted] was demanding that we pay them the exhorbant amount of $2,to take down and reinstall the curtains after corrections had been madeSteel Guard Safety countered with possible reimbursement of $and a $credit on the next order that was promised to be in before the corrected curtains were reshipped to them at [redacted] ***There was no confirmation of their acceptance nor has there ever been any other order placed The original order was shipped directly to [redacted] Systems' customer [redacted] ***, boxed and on a pallet with galvanized steel curtain trackWhen we were notified of the manufacturing issues, we asked that they rebox the curtains and put them back on the pallet along with the extra track we had shipped to them in error (they were not charged for the extra track totaling $1,615.87) and we would have our shipping contractor arrange pick upWe were told via email by [redacted] that they could not do this unless we shipped them new boxes and another palletWe were told they had no way of obtaining any boxes or pallets in which to return the order to us, even though they had just unpacked and hung the curtainsThey absolutely refused to get boxes locally and we finally had to ship them to them, so we not only had additional cost of boxes and another pallet, but an additional shipping cost to us of $159.87)Not as Mr [redacted] claims we demanded them to be crated When time came for us to have the curtains and track finally shipped back to us, we were told by [redacted] that they couldn't have them picked up as they had no forklift in which to load the pallet, so they would take it to the local shipping hubRemember, this is a job for [redacted] ***, so the claim of no forklift, boxes or pallets is not believableThe boxes of curtains and bundle of track were shipped to us separately without the pallet we sent them Should you have any questions, please do not hesitate to contact meWe appreciate the chance to counter the complaint Sincerely, [redacted] Office Manager