They gave me a price of $ [redacted] for an oil change and then charged me $ [redacted] I usually go to a different place to get my oil changed which runs me about $ [redacted] but its over the bridge to save me a drive I called ***The said they can get me in in the next hour and it will cost no more then $ [redacted] with tax includedI told them its a little more then what I pay but it saves me the drive I also told them what kind of car I drive and thwy created a profileI go in and they do it then the bill says $ [redacted] I lost my breath'You told me it was going to be no more then $**.00' I said [redacted] said the reason why is cause my car takes specail oil I said I told you what kind of car it was before I came down here on the phone I would have gone to my usual place if I knew you were going to charge me $***Where I usually pay $***She said theres nothing they can doI refused to pay that much so she went and talked to someone and made the price $ [redacted] she asked if that was okayI replied No i
John MMy recent visit(s) to Steele Ford-Lincoln have been underwhelming to put it very mildly I need to preface my comments by stating that I fully appreciate the complexity and interdependence of dealerships, manufactures, distributors, and teams of people involved in getting a vehicle to market I understand mistakes and errors will inevitably occur, and I am patient with these kinds of issues This represents my first ever writing of a complaint about a business you, reading what follows, should understand that this is not just a customer rant It is a significant failure of professionalism at the dealership level that is presently driving me away from the Ford brand Vehicles I likeAs a point for consideration, I have not even lodged a single complaint over my Fiesta, which has caused a not-insignificant number of headaches I'm well aware of the class action law suit that was lost over the PCM, the very issue that has precipitated this poor experience It is not the PCM I'm complaining about, it's the service recalls that still remain incomplete after visits to the dealer which came about due to PCM failure (again)My first visit to the dealership came because of the PCM failure leaving my car dead on the road on the way into work This required a tow and had been the second time this occurred in a week, but as a shift worker I had to push the issue until my shift string ended The PCM had other plans for my scheduleSo; First Visit (Wed, Sep) I dropped off the car in the morning with the tow truck, went into service and explained I needed the PCM recall taken care of The woman at the service counter ran my VIN and noted that there were some other recalls that had been overlooked (door latch, etc) I requested that the outstanding recalls be rectified while I was in The PCM was changed and I got a text indicating that the service engine light was still on and that the dealer would "take a look" at $130/hr I was upset with this because this is simple professional follow through The dealer has a duty and responsibility to actually check that the work they just did actually accomplished what it was supposed too It did not I refused to be charged the money and they would not check their work without me authorizing the cost I had to take time out of the day, already having lost much to the car dying, to check their work I ran the codes and got Uand Pif memory serves The codes were for a loss of comms with the PCM and a faulty Osensor respectively Also, none of the other work had been done I went in and calmly explained that I was not satisfied with the lack of follow-through I left the car there and stated that I wanted the work doneNext day (Sep) I get push-back from the dealer on the Pcode They were unwilling to rectify and I was pushing for them to correct their defects Long story short, I was handed the shop foreman who explained that the systems were completely unrelated and that when he ran the codes, they came up with the same time stamp from when the car was brought in - the time of the failure that left me on the side of the road I have searched the data on the sensor on the net and I do know that the systems are related and certain PCM issues can cause sensor issues, among others I find it mind boggling that a senior technician which Ford spends a great deal of money telling everyone are the best there is, believes that completely unrelated systems will fail together in a coordinated fashion That is either one hell of an unlucky lottery, or I have greater concerns driving the Ford brand than this dealership is throwing at me I did not get my car back on this day 3rd day (Friday Sep) Finally got my car back, Osensor remains unresolved I will not allow the dealership to do this work Also, the door safety latch was poorly done, and my right front door no longer opens from the inside A serious safety concern and another example of the spectacular lack of follow-through by this dealershipTook the car back, again on Sep to have this issue resolved Advised the car door works and that the dealer could not replicate the issue First attempt to open the door from the inside after leaving the lot and the door did not open from the inside at all This was minutes after driving away Took photos of the door not opening and sent to the dealer and expressing that I wanted them to take this as evidence of the door not working and redo the work properly I have yet to get an appointment from the dealer after reaching out to them timesAll of this work should have been done in one visit All of the work done should have been checked without focusing on how to extract money for poor workmanship and manufacturing errors I understand mistakes happen But when they do I expect the same level of accountability in correcting those mistakes from companies and others as is expected of me as an Officer in the Navy and a volunteer firefighter in my community Finally, I expect technicians to take seriously their duty of care in doing their work I put my family in those vehicles My wife and sometimes my oldest daughter sit in the front passenger seat and it is them that faces the greatest danger due to a door that is no longer functioning properly in the event of an accidentI am done with Steele as a company after this experience
The dealership performed maintenance work on my car well in advance of the schedule set out in my owner's manual
The dealership has stated that, because I live in ***, I fall within the 'special operating conditions' for my vehicle, thus requiring adherence to a maintenance schedule that is greatly accelerated than that which is put forth in my owner's manualThe manufacturer (***) has confirmed that being in *** does not constitute a special condition, and independent mechanics have further confirmed thisThe dealership sold me a service based on information, and I am seeking a refund
John MMy recent visit(s) to Steele Ford-Lincoln have been underwhelming to put it very mildly I need to preface my comments by stating that I fully appreciate the complexity and interdependence of dealerships, manufactures, distributors, and teams of people involved in getting a vehicle to market I understand mistakes and errors will inevitably occur, and I am patient with these kinds of issues This represents my first ever writing of a complaint about a business you, reading what follows, should understand that this is not just a customer rant It is a significant failure of professionalism at the dealership level that is presently driving me away from the Ford brand Vehicles I likeAs a point for consideration, I have not even lodged a single complaint over my Fiesta, which has caused a not-insignificant number of headaches I'm well aware of the class action law suit that was lost over the PCM, the very issue that has precipitated this poor experience It is not the PCM I'm complaining about, it's the service recalls that still remain incomplete after visits to the dealer which came about due to PCM failure (again)My first visit to the dealership came because of the PCM failure leaving my car dead on the road on the way into work This required a tow and had been the second time this occurred in a week, but as a shift worker I had to push the issue until my shift string ended The PCM had other plans for my scheduleSo;
First Visit (Wed, Sep)
I dropped off the car in the morning with the tow truck, went into service and explained I needed the PCM recall taken care of The woman at the service counter ran my VIN and noted that there were some other recalls that had been overlooked (door latch, etc) I requested that the outstanding recalls be rectified while I was in The PCM was changed and I got a text indicating that the service engine light was still on and that the dealer would "take a look" at $130/hr I was upset with this because this is simple professional follow through The dealer has a duty and responsibility to actually check that the work they just did actually accomplished what it was supposed too It did not I refused to be charged the money and they would not check their work without me authorizing the cost I had to take time out of the day, already having lost much to the car dying, to check their work I ran the codes and got Uand Pif memory serves The codes were for a loss of comms with the PCM and a faulty Osensor respectively Also, none of the other work had been done I went in and calmly explained that I was not satisfied with the lack of follow-through I left the car there and stated that I wanted the work doneNext day (Sep)
I get push-back from the dealer on the Pcode They were unwilling to rectify and I was pushing for them to correct their defects Long story short, I was handed the shop foreman who explained that the systems were completely unrelated and that when he ran the codes, they came up with the same time stamp from when the car was brought in - the time of the failure that left me on the side of the road I have searched the data on the sensor on the net and I do know that the systems are related and certain PCM issues can cause sensor issues, among others I find it mind boggling that a senior technician which Ford spends a great deal of money telling everyone are the best there is, believes that completely unrelated systems will fail together in a coordinated fashion That is either one hell of an unlucky lottery, or I have greater concerns driving the Ford brand than this dealership is throwing at me I did not get my car back on this day
3rd day (Friday Sep)
Finally got my car back, Osensor remains unresolved I will not allow the dealership to do this work Also, the door safety latch was poorly done, and my right front door no longer opens from the inside A serious safety concern and another example of the spectacular lack of follow-through by this dealershipTook the car back, again on Sep to have this issue resolved Advised the car door works and that the dealer could not replicate the issue First attempt to open the door from the inside after leaving the lot and the door did not open from the inside at all This was minutes after driving away Took photos of the door not opening and sent to the dealer and expressing that I wanted them to take this as evidence of the door not working and redo the work properly I have yet to get an appointment from the dealer after reaching out to them timesAll of this work should have been done in one visit All of the work done should have been checked without focusing on how to extract money for poor workmanship and manufacturing errors I understand mistakes happen But when they do I expect the same level of accountability in correcting those mistakes from companies and others as is expected of me as an Officer in the Navy and a volunteer firefighter in my community Finally, I expect technicians to take seriously their duty of care in doing their work I put my family in those vehicles My wife and sometimes my oldest daughter sit in the front passenger seat and it is them that faces the greatest danger due to a door that is no longer functioning properly in the event of an accidentI am done with Steele as a company after this experience
Litterally the worst sales service in the city...went through the credit process for a specific vehicle in which I was assured was still availableOnly to find out it was sold a week priorAt this point they preceeded to offer me a vehicle for twice the price and not even the same make When I said I wanted a specific car I was dropped like a bad habbit....*** *** *** *** ** ** *** *** ** * ***Pretty sad service for such a big business
They gave me a price of $** for an oil change and then charged me $***
I usually go to a different place to get my oil changed which runs me about $*** but its over the bridge to save me a drive I called ***The said they can get me in in the next hour and it will cost no more then $** with tax includedI told them its a little more then what I pay but it saves me the drive I also told them what kind of car I drive and thwy created a profileI go in and they do it then the bill says $*** I lost my breath'You told me it was going to be no more then $**.00' I said*** said the reason why is cause my car takes specail oil I said I told you what kind of car it was before I came down here on the phone I would have gone to my usual place if I knew you were going to charge me $***Where I usually pay $***She said theres nothing they can doI refused to pay that much so she went and talked to someone and made the price $*** she asked if that was okayI replied No i
I bought my truck on May 31, At the time I purchased every type of rust protection on the vehicle available from the dealerMy front bumper is now rustingWhen I went to the dealer I was told that since my bumper to bumper warranty was only good for years I had no coverageI informed than that I had bought coverage from *** *** *** *** through the dealerPhotos were taken for submission and the dealer contacted me a few days later telling me *** *** won't cover them rust under either the undercoat or the paint protection I bought.I had checked the manufacturer's warranty in the interim and found that the warranty is for years (unlimited mileage)When I told the dealer this they responded that it would only cover actual holes in the truck caused by rust
*** transmission issues
They have admitted that there is a "clutch imbalance" in the transmission that has already been replaced This is causing constant vibration at lower rpm's as well as infrequent "slipping" while driving I am being told that although there is a problem and it is under warranty, it is not yet "bad enough" to be consider for there replacement program
They gave me a price of $ [redacted] for an oil change and then charged me $ [redacted] I usually go to a different place to get my oil changed which runs me about $ [redacted] but its over the bridge to save me a drive I called ***The said they can get me in in the next hour and it will cost no more then $ [redacted] with tax includedI told them its a little more then what I pay but it saves me the drive I also told them what kind of car I drive and thwy created a profileI go in and they do it then the bill says $ [redacted] I lost my breath'You told me it was going to be no more then $**.00' I said [redacted] said the reason why is cause my car takes specail oil I said I told you what kind of car it was before I came down here on the phone I would have gone to my usual place if I knew you were going to charge me $***Where I usually pay $***She said theres nothing they can doI refused to pay that much so she went and talked to someone and made the price $ [redacted] she asked if that was okayI replied No i
John MMy recent visit(s) to Steele Ford-Lincoln have been underwhelming to put it very mildly I need to preface my comments by stating that I fully appreciate the complexity and interdependence of dealerships, manufactures, distributors, and teams of people involved in getting a vehicle to market I understand mistakes and errors will inevitably occur, and I am patient with these kinds of issues This represents my first ever writing of a complaint about a business you, reading what follows, should understand that this is not just a customer rant It is a significant failure of professionalism at the dealership level that is presently driving me away from the Ford brand Vehicles I likeAs a point for consideration, I have not even lodged a single complaint over my Fiesta, which has caused a not-insignificant number of headaches I'm well aware of the class action law suit that was lost over the PCM, the very issue that has precipitated this poor experience It is not the PCM I'm complaining about, it's the service recalls that still remain incomplete after visits to the dealer which came about due to PCM failure (again)My first visit to the dealership came because of the PCM failure leaving my car dead on the road on the way into work This required a tow and had been the second time this occurred in a week, but as a shift worker I had to push the issue until my shift string ended The PCM had other plans for my scheduleSo; First Visit (Wed, Sep) I dropped off the car in the morning with the tow truck, went into service and explained I needed the PCM recall taken care of The woman at the service counter ran my VIN and noted that there were some other recalls that had been overlooked (door latch, etc) I requested that the outstanding recalls be rectified while I was in The PCM was changed and I got a text indicating that the service engine light was still on and that the dealer would "take a look" at $130/hr I was upset with this because this is simple professional follow through The dealer has a duty and responsibility to actually check that the work they just did actually accomplished what it was supposed too It did not I refused to be charged the money and they would not check their work without me authorizing the cost I had to take time out of the day, already having lost much to the car dying, to check their work I ran the codes and got Uand Pif memory serves The codes were for a loss of comms with the PCM and a faulty Osensor respectively Also, none of the other work had been done I went in and calmly explained that I was not satisfied with the lack of follow-through I left the car there and stated that I wanted the work doneNext day (Sep) I get push-back from the dealer on the Pcode They were unwilling to rectify and I was pushing for them to correct their defects Long story short, I was handed the shop foreman who explained that the systems were completely unrelated and that when he ran the codes, they came up with the same time stamp from when the car was brought in - the time of the failure that left me on the side of the road I have searched the data on the sensor on the net and I do know that the systems are related and certain PCM issues can cause sensor issues, among others I find it mind boggling that a senior technician which Ford spends a great deal of money telling everyone are the best there is, believes that completely unrelated systems will fail together in a coordinated fashion That is either one hell of an unlucky lottery, or I have greater concerns driving the Ford brand than this dealership is throwing at me I did not get my car back on this day 3rd day (Friday Sep) Finally got my car back, Osensor remains unresolved I will not allow the dealership to do this work Also, the door safety latch was poorly done, and my right front door no longer opens from the inside A serious safety concern and another example of the spectacular lack of follow-through by this dealershipTook the car back, again on Sep to have this issue resolved Advised the car door works and that the dealer could not replicate the issue First attempt to open the door from the inside after leaving the lot and the door did not open from the inside at all This was minutes after driving away Took photos of the door not opening and sent to the dealer and expressing that I wanted them to take this as evidence of the door not working and redo the work properly I have yet to get an appointment from the dealer after reaching out to them timesAll of this work should have been done in one visit All of the work done should have been checked without focusing on how to extract money for poor workmanship and manufacturing errors I understand mistakes happen But when they do I expect the same level of accountability in correcting those mistakes from companies and others as is expected of me as an Officer in the Navy and a volunteer firefighter in my community Finally, I expect technicians to take seriously their duty of care in doing their work I put my family in those vehicles My wife and sometimes my oldest daughter sit in the front passenger seat and it is them that faces the greatest danger due to a door that is no longer functioning properly in the event of an accidentI am done with Steele as a company after this experience
The dealership performed maintenance work on my car well in advance of the schedule set out in my owner's manual
The dealership has stated that, because I live in ***, I fall within the 'special operating conditions' for my vehicle, thus requiring adherence to a maintenance schedule that is greatly accelerated than that which is put forth in my owner's manualThe manufacturer (***) has confirmed that being in *** does not constitute a special condition, and independent mechanics have further confirmed thisThe dealership sold me a service based on information, and I am seeking a refund
John MMy recent visit(s) to Steele Ford-Lincoln have been underwhelming to put it very mildly I need to preface my comments by stating that I fully appreciate the complexity and interdependence of dealerships, manufactures, distributors, and teams of people involved in getting a vehicle to market I understand mistakes and errors will inevitably occur, and I am patient with these kinds of issues This represents my first ever writing of a complaint about a business you, reading what follows, should understand that this is not just a customer rant It is a significant failure of professionalism at the dealership level that is presently driving me away from the Ford brand Vehicles I likeAs a point for consideration, I have not even lodged a single complaint over my Fiesta, which has caused a not-insignificant number of headaches I'm well aware of the class action law suit that was lost over the PCM, the very issue that has precipitated this poor experience It is not the PCM I'm complaining about, it's the service recalls that still remain incomplete after visits to the dealer which came about due to PCM failure (again)My first visit to the dealership came because of the PCM failure leaving my car dead on the road on the way into work This required a tow and had been the second time this occurred in a week, but as a shift worker I had to push the issue until my shift string ended The PCM had other plans for my scheduleSo;
First Visit (Wed, Sep)
I dropped off the car in the morning with the tow truck, went into service and explained I needed the PCM recall taken care of The woman at the service counter ran my VIN and noted that there were some other recalls that had been overlooked (door latch, etc) I requested that the outstanding recalls be rectified while I was in The PCM was changed and I got a text indicating that the service engine light was still on and that the dealer would "take a look" at $130/hr I was upset with this because this is simple professional follow through The dealer has a duty and responsibility to actually check that the work they just did actually accomplished what it was supposed too It did not I refused to be charged the money and they would not check their work without me authorizing the cost I had to take time out of the day, already having lost much to the car dying, to check their work I ran the codes and got Uand Pif memory serves The codes were for a loss of comms with the PCM and a faulty Osensor respectively Also, none of the other work had been done I went in and calmly explained that I was not satisfied with the lack of follow-through I left the car there and stated that I wanted the work doneNext day (Sep)
I get push-back from the dealer on the Pcode They were unwilling to rectify and I was pushing for them to correct their defects Long story short, I was handed the shop foreman who explained that the systems were completely unrelated and that when he ran the codes, they came up with the same time stamp from when the car was brought in - the time of the failure that left me on the side of the road I have searched the data on the sensor on the net and I do know that the systems are related and certain PCM issues can cause sensor issues, among others I find it mind boggling that a senior technician which Ford spends a great deal of money telling everyone are the best there is, believes that completely unrelated systems will fail together in a coordinated fashion That is either one hell of an unlucky lottery, or I have greater concerns driving the Ford brand than this dealership is throwing at me I did not get my car back on this day
3rd day (Friday Sep)
Finally got my car back, Osensor remains unresolved I will not allow the dealership to do this work Also, the door safety latch was poorly done, and my right front door no longer opens from the inside A serious safety concern and another example of the spectacular lack of follow-through by this dealershipTook the car back, again on Sep to have this issue resolved Advised the car door works and that the dealer could not replicate the issue First attempt to open the door from the inside after leaving the lot and the door did not open from the inside at all This was minutes after driving away Took photos of the door not opening and sent to the dealer and expressing that I wanted them to take this as evidence of the door not working and redo the work properly I have yet to get an appointment from the dealer after reaching out to them timesAll of this work should have been done in one visit All of the work done should have been checked without focusing on how to extract money for poor workmanship and manufacturing errors I understand mistakes happen But when they do I expect the same level of accountability in correcting those mistakes from companies and others as is expected of me as an Officer in the Navy and a volunteer firefighter in my community Finally, I expect technicians to take seriously their duty of care in doing their work I put my family in those vehicles My wife and sometimes my oldest daughter sit in the front passenger seat and it is them that faces the greatest danger due to a door that is no longer functioning properly in the event of an accidentI am done with Steele as a company after this experience
Litterally the worst sales service in the city...went through the credit process for a specific vehicle in which I was assured was still availableOnly to find out it was sold a week priorAt this point they preceeded to offer me a vehicle for twice the price and not even the same make When I said I wanted a specific car I was dropped like a bad habbit....*** *** *** *** ** ** *** *** ** * ***Pretty sad service for such a big business
They gave me a price of $** for an oil change and then charged me $***
I usually go to a different place to get my oil changed which runs me about $*** but its over the bridge to save me a drive I called ***The said they can get me in in the next hour and it will cost no more then $** with tax includedI told them its a little more then what I pay but it saves me the drive I also told them what kind of car I drive and thwy created a profileI go in and they do it then the bill says $*** I lost my breath'You told me it was going to be no more then $**.00' I said*** said the reason why is cause my car takes specail oil I said I told you what kind of car it was before I came down here on the phone I would have gone to my usual place if I knew you were going to charge me $***Where I usually pay $***She said theres nothing they can doI refused to pay that much so she went and talked to someone and made the price $*** she asked if that was okayI replied No i
I bought my truck on May 31, At the time I purchased every type of rust protection on the vehicle available from the dealerMy front bumper is now rustingWhen I went to the dealer I was told that since my bumper to bumper warranty was only good for years I had no coverageI informed than that I had bought coverage from *** *** *** *** through the dealerPhotos were taken for submission and the dealer contacted me a few days later telling me *** *** won't cover them rust under either the undercoat or the paint protection I bought.I had checked the manufacturer's warranty in the interim and found that the warranty is for years (unlimited mileage)When I told the dealer this they responded that it would only cover actual holes in the truck caused by rust
*** transmission issues
They have admitted that there is a "clutch imbalance" in the transmission that has already been replaced This is causing constant vibration at lower rpm's as well as infrequent "slipping" while driving I am being told that although there is a problem and it is under warranty, it is not yet "bad enough" to be consider for there replacement program