Steele Guiltner Tire Pros

Complaint: [redacted] I am rejecting this response because:I was never informed by the PM that the charge would be on my responsibility if shown to be an issue with my homeI have witness to what the PM stated to the plumber and to myselfI never stated that it was a common sump pump but that it was a sump pumpI am not a plumber and did not approve the work or cost.? ? I have reached out to my lawyer and I have rights to request an appeal in this case, because the management company was negligentI would like to present my case to the boardI have asked for an appeal and have not received a response from either party Sincerely, Yahaira [redacted]

The [redacted] ? is governed by a [redacted] ? who are homeowners themselves who view the needs and expenses of the building and budget according to such.? As for the two times R [redacted] was behind, payments were made past the due date and hence late fees were charged.? As with any case, the facts of the reasons needed to be researched and the [redacted] decided to remove the late fees.? This is not a purposeful act by the [redacted] by any means nor is the [redacted] doing anything beyond the scope of their authority in this case or as it pertains to monitoring the finances of this [redacted] ? As for the allegation of a company trying to "steal money all of the time", that is a very serious allegation that needs to be retracted or I, as the owner of Williamson Management, Inc., will seek resolution from my [redacted] and file a suit accordingly as nothing could be further from the truth.? Finally, if our employee has to arrive at any property to do any work, like shutting off water, there's a charge for this.? I have employees who are paid and to pay them I need to be compensated as my employees are not volunteers?

Jerome [redacted] has no authorization to hire anyone on behalf of the association and doing so will only result in a non-reimbursement situation? by the association whereby Jerome [redacted] will not be reimbursed.? WMI considers this matter closed and will not respond any further as the next course of action is planned and scheduled when other work at the association is warranted?

The fence in question is a common fence not belonging to Jerome [redacted] nor part of any privacy fence bordering his personal property This fence is maintained by the association, it has been inspected by the managing agent and landscaper, and the damage done is minimal (bottom inches of a board at the very bottom is cracked leaving the top inches intact) The complainant in this case originally alleged that the landscaper perpetrated the damage and upon inspection, it could not be determined who did the damage and complainant was informed that unless he saw the culprit first-hand commit an act damaging the fence, then the landscaper could not be held liable On a recent inspection, other parts of the fence were also noted to be in disrepair needing new fence boards and one was taken to find the exact match This work will be done when other work orders on the property are necessary to keep costs within budget as a work order to repair one or two boards without other work at this time would be considered a cost beyond reason for the type of work required I will not comment on this any further and consider this matter closed as this will be addressed when other work accumulates making a trip to the property more economical to do more than one repair

The fence in question is a common fence not belonging to Jerome [redacted] nor part of any privacy fence bordering his personal property.? This fence is maintained by the association, it has been inspected by the managing agent and landscaper, and the damage done is minimal (bottom inches of a board at the very bottom is cracked leaving the top inches intact).? The complainant? in this case originally alleged that the landscaper perpetrated the damage and upon inspection, it could not be determined who did the damage and complainant was informed that? unless he saw the culprit first-hand commit an act damaging the fence, then? the? landscaper could not be held liable.? On a recent inspection, other parts of the fence were also noted to be in disrepair needing new fence boards and one was taken to find the exact match.? This work will be done when other work orders on the property are necessary to keep costs within? budget as a work order to repair one or two boards without other work at this time would be considered a cost beyond reason for the type of? work required.? ? I will not comment on this any further and consider this matter closed as this will be addressed when other work accumulates making a trip to the property more economical to do more than one repair.?

With regard to the bogus complaint filed by Jerome [redacted] , I offer the following. Jerome [redacted] is simply a flat-out liar. The instant his screen was torn, I was in fact on the phone with Mr [redacted] who told me to hold on as our phone conversation was in the midst of being interrupted by the supervisor of the landscaper who knocked on his door[redacted] ’s screen was torn by the landscaper who promised to make the repair and provided me with a text to substantiate such action[redacted] acknowledged that a supervisor was on site to remedy the situation.I spoke to the supervisor about this and he indicated that he would make the repair.The situation is between [redacted] and [redacted] Landscaping, not between [redacted] and Williamson Management. I spoke to [redacted] again to corroborate such so his statement that he did not receive a call or communication is simply not the truth whatsoever. Sincerely,Jory J [redacted] PresidentWilliamson Management, IncWILLIAM ST.BENSENVILLE, IL 60106###-###-#######-###-#### (cell)###-###-#### (fax)

Complaint: ***
I am rejecting this response because:I was never informed by the PM that the charge would be on my responsibility if shown to be an issue with my homeI have witness to what the PM stated to the plumber and to myselfI never stated that it was a common sump pump but that it was a sump pumpI am not a plumber and did not approve the work or cost. I have reached out to my lawyer and I have rights to request an appeal in this case, because the management company was negligentI would like to present my case to the boardI have asked for an appeal and have not received a response from either party
Sincerely,
Yahaira ***

Complaint: ***
I am rejecting this response because: I believe Jory *** must be confused. The instant the screen was torn, I did contact him immediately by phone. I did ask him to hold for a few seconds as I was standing in my back patio area talking to the landscaping supervisor of *** Landscaping. A person who identified himself as KevinKevin had directed me to contact my management company so the screen could be repaired, he was not knocking at my door. I spoke to Jory on June 27th,when I reported the issue to him as I was asked to do by the landscaping supervisor of *** Landscaping; Kevin. I spoke to Jory once and only once, we never spoke again in regards to this matter.
Sincerely,
Jerome ***

In speaking directly to the on-call person who handled this matter, it was explicitly stated that if the sump pump in question was not a common sump pump, the cost would the homeowners responsibility. Unfortunately at that time, the homeowner who called was vehement that the sump pump was in fact a common sump pump and demanded service and pushed the point to get someone out there. Moreover, the on-call person was very clear that if the sump pump is not a common sump pump, the homeowner would be responsible for 100% of the costs of the call plus any materials. The Board of Directors has reviewed this case and will not change from their position that the total cost of this project is the homeowner's responsibility as it was determined that the sump pump is not a common sump pump. Williamson Management considers this matter closed as we have no authority whatsoever to overturn the Board's decision. This matter should not be directed to Williamson Management as once again, the homeowner, as well as the Revdex.com, needs to understand that our control, authority, or ability to waive fees, reimburse fees, or deviate from the Board's position is simply not within our authority or contractual rights. Therefore, unless the Board decides to reimburse the homeowner, WMI considers this matter closed and will not be responding to any further inquires/demands from the homeowner or the Revdex.com with respect to this matter.

B.B.B.I will say I've not been late on payments as I've proven with my receiptsI will also state that I was told by the Office Staff if a maintenance worker will already be on the property then I will not be charged the $as theworker did not do any work to my *** Also, I've lived in this Condo for years I've never been late on my fees As I felt I would need to contact my *** if I continued to be charged with late fees and I am paying on time and a month in advanceIt is extremely difficult to get a situation resolved with the office staff as they can be extremely rudeSo I can retract my statement about stealing moneyI believe in this situation all parties can apologize and be more careful because as I as a stand up citizen and a person that pays their *** fees on time each month for over years - also don't like being accused of not paying my fees and being charged constant unwarranted late feesI again retract my Statement about stealing money concerning the ***
Sincerely,
Sam R***

Complainant is distorting the facts as it is atypical for management to indicate that the association would cover the expense for a sump pump without knowing 100% whether the sump pump is what is considered a "common area" sump pump in which case it would belong to the association and fall under the
auspices of the association. Rather, our common approach would be to offer help with the caveat that the homeowner would be responsible if it was determined if the sump pump was theirs personally which in this case it was. The homeowner should have never called our emergency number as homeowners are responsible for their "own" sump pump and therefore, they should have simply called a plumber themselves and dealt direct. Finally, the Board of Directors acting on behalf of the association reviewed this case and has determined that the owner is 100% responsible for this charge and will not be reimbursing the homeowner for any fees related to this situation. Therefore, management and the Board consider this matter to be closed and the homeowner has received a letter, or will be receiving a letter, to this effect.

Complaint: ***
I am rejecting this response because: They, the management company were notified of the damage more then days ago. Regardless of which one of there contractors damaged the fence, If they are not willing to take responsibility and repair in a reasonable amount of time, days is more then reasonable, I will hire my own contractor and they can pay for the repair cost.
Sincerely,
Jerome ***

The *** is governed by a *** ** *** who are homeowners themselves who view the needs and expenses of the building and budget according to such. As for the two times R*** was behind, payments were made past the due date and hence late fees were charged. As with
any case, the facts of the reasons needed to be researched and the *** decided to remove the late fees. This is not a purposeful act by the *** by any means nor is the *** doing anything beyond the scope of their authority in this case or as it pertains to monitoring the finances of this *** As for the allegation of a company trying to "steal money all of the time", that is a very serious allegation that needs to be retracted or I, as the owner of Williamson Management, Inc., will seek resolution from my *** and file a suit accordingly as nothing could be further from the truth. Finally, if our employee has to arrive at any property to do any work, like shutting off water, there's a charge for this. I have employees who are paid and to pay them I need to be compensated as my employees are not volunteers

The fence in question is a common fence not belonging to Jerome *** nor part of any privacy fence bordering his personal property.? This fence is maintained by the association, it has been inspected by the managing agent and landscaper, and the damage done is minimal (bottom inches of
a board at the very bottom is cracked leaving the top inches intact).? The complainant? in this case originally alleged that the landscaper perpetrated the damage and upon inspection, it could not be determined who did the damage and complainant was informed that? unless he saw the culprit first-hand commit an act damaging the fence, then? the? landscaper could not be held liable.? On a recent inspection, other parts of the fence were also noted to be in disrepair needing new fence boards and one was taken to find the exact match.? This work will be done when other work orders on the property are necessary to keep costs within? budget as a work order to repair one or two boards without other work at this time would be considered a cost beyond reason for the type of? work required.? ? I will not comment on this any further and consider this matter closed as this will be addressed when other work accumulates making a trip to the property more economical to do more than one repair.?

Jerome *** has no authorization to hire anyone on behalf of the association and doing so will only result in a non-reimbursement situation? by the association whereby Jerome *** will not be reimbursed.? WMI considers this matter closed and will not respond any further as the next course of action is planned and scheduled when other work at the association is warranted?

With regard to the bogus complaint filed by Jerome ***, I offer the following.? Jerome *** is simply a flat-out liar.? The instant his screen was torn, I was in fact on the phone with Mr*** who told me to hold on as our phone conversation was in the midst of being
interrupted by the supervisor of the landscaper who knocked on his door.***’s screen was torn by the landscaper who promised to make the repair and provided me with a text to substantiate such action.*** acknowledged that a supervisor was on site to remedy the situation.I spoke to the supervisor about this and he indicated that he would make the repair.The situation is between *** and *** Landscaping, not between *** and Williamson Management.? I spoke to *** again to corroborate such so his statement that he did not receive a call or communication is simply not the truth whatsoever.? Sincerely,Jory J***PresidentWilliamson Management, IncWILLIAM ST.BENSENVILLE, IL? 60106###-###-#######-###-#### (cell)###-###-#### (fax)

Complaint: [redacted]
I am rejecting this response because: They, the management company were notified of the damage more then 30 days ago. Regardless of which one of there contractors damaged the fence, If they are not willing to take responsibility and repair in a reasonable amount of time, 30 days is more then reasonable, I will hire my own contractor and they can pay for the repair cost. 
Sincerely,
Jerome [redacted]

Jerome [redacted] has no authorization to hire anyone on behalf of the association and doing so will only result in a non-reimbursement situation by the association whereby Jerome [redacted] will not be reimbursed.  WMI considers this matter closed and will not respond any further as the next course of action is planned and scheduled when other work at the association is warranted.

Initial Business Response /* (1000, 5, 2015/05/12) */
[redacted] showed up at my office on Friday, May 8th demanding a meeting to discuss a closing that was planned to close on Friday, May 15th. Mr.[redacted] did not call ahead, did not request a planned meeting, nor checked to determine my...

availability or schedule that day. Well, as with most business owners, Friday May 8th was a day packed with deadlines and vital business that had to be completed. In addition, I had plans that evening which required me to maximize my work day as I had planned and for a real estate professional to show up at my door unannounced without an appointment shows Mr.[redacted]'s lack of professional courtesy for someone else's time, especially based on the fact that the real estate closing was 7 days away.
Well, after I completed my work, which took a few hours, I met Mr.[redacted] and after our discussion, I provided him some information to which he was thankful and satisfied. With that, we shook hands and Mr.[redacted] went on his way. Shortly after his departure, I get this bogus complaint he logged with the Revdex.com and immediately upon discovery, I called Mr.[redacted] and really laid into him on this tactic which further exacerbated his lack of decorum, professionalism and understanding of proper protocol. How would Mr.[redacted] like it if every prospective buyer simply showed up at one of his listings, stood outside demanding he come to the property immediately to show the property or they'll go elsewhere? Not how it works in the real world now is it? Well, after I lambasted Mr.[redacted], he apologized, agreed and then indicated that he would retract this complaint. As far as I'm concerned, I'll never deal with this guy again and I consider this matter to be closed. Mr.[redacted], do what you said you would and apologize and retract this bogus complaint. [redacted]

The fence in question is a common fence not belonging to Jerome [redacted] nor part of any privacy fence bordering his personal property.  This fence is maintained by the association, it has been inspected by the managing agent and landscaper, and the damage done is minimal (bottom 6 inches of...

a board at the very bottom is cracked leaving the top 52 inches intact).  The complainant in this case originally alleged that the landscaper perpetrated the damage and upon inspection, it could not be determined who did the damage and complainant was informed that unless he saw the culprit first-hand commit an act damaging the fence, then the landscaper could not be held liable.  On a recent inspection, other parts of the fence were also noted to be in disrepair needing new fence boards and one was taken to find the exact match.  This work will be done when other work orders on the property are necessary to keep costs within budget as a work order to repair one or two boards without other work at this time would be considered a cost beyond reason for the type of work required.   I will not comment on this any further and consider this matter closed as this will be addressed when other work accumulates making a trip to the property more economical to do more than one repair.