Steelseries, Steelseries APS

Hello, Sorry for the confusion. 7.1 will absolutely work via USB if enabled - we have plenty of USB headsets that allow 7.1 emulation via USB.That said, all headphones are 2 speaker devices so technically speaking - it is not a true 5.1/7.1 system (typically the first number refers to the...

number of physical speakers). This design is deliberate, and using one high quality speaker in each ear is far, far superior to using a multitude of smaller speakers.It does however support 'virtual 7.1 audio' which is designed to emulate a surround sound 'feel' with just two speakers. You can set this up on the transmitter box. You don't need to enable anything in windows and should make sure that your device is set to "2 speakers" NOT to 5.1 or 7.1 because those settings in Windows are for actual surround sound systems with 7 speakers and a sub.Regards,[redacted]

Hello Janet,I'm sorry for the issue. There were multiple emails sent both at the 15 day mark and 30 day mark that requested an update just in case we did not receive confirmation from our receiver that the package was received. Unfortunately due to the volume of packages we receive daily and the...

size of the facility, it is possible for packages to go unreported."We wanted to shoot you a friendly reminder that your RMA warranty request has been open 15 days and we have not yet received your product. If you have not sent the product in, now is the time to do it to ensure that we receive it within the RMA authorization period (30 days from date of authorization).This ticket will be marked as solved at the 30 days mark (15 more days from now) if we don't receive the defective unit at our warehouse.If your defective product is in the mail, then great!  We should be notifying you shortly that it has arrived.Please note, if you do not hear back from us after shipping your product, please make sure to track to see whether or not it was received. If it was in fact received, please be proactive in notifying us so that we may confirm and ensure your RMA is processed in a timely manner!"We also did not receive a followup ticket from you. I am creating you a followup ticket now #394061Can you please provide the tracking number for the shipment in this ticket? We will then move the RMA forward with a coupon credit. Thanks!-Mike S @ SteelSeries Support

Very sorry for incorrectly declining your RMA. We have been working on our fraud detection system and it sometimes gives us false positives. I'm sincerely sorry for this and I'm re-doing our process so that it allows an escalation mechanism in the case it is a mistake.  I have expedited...

your RMA and issued you the coupon code to order your new product as replacement! [redacted]