Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintIf you buy a jacket at ***'s and you find a hole in the pocket and you bring it in for an exchange, ***'s will NOT say"Oh, you will have to repair it yourself, but we will send you the correct colored thread."I have used Pondmaster Pumps for years and they have never required such maintenance and have always lasted well beyond their warranty periodI bought a ready to use pump.I want a ready to use pump Thank you and Regards, [redacted]
The bat house is currently priced at $with a $shipping and handling charge by *** The product's construction has proven to live up to expectations in all but very isolated instances As with any product made from natural materials, differences in the product's construction and longevity are normal Despite the item having no warranty, we did agree to offer the customer a resolution in this case as a good faith effort We did not try to profit from the scenario in any way and offered the customer a replacement item at our cost level of $and no shipping charge Unfortunately, this is the resolution we are able to offer the customer in this instance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThat was very nice they decided to include a single excerpt from our conversationUnfortunately, this was part of a LONG string of communication , in which I also stated everything appeared to be there but without checking a parts list and assembling I had zero way to telling if it was damagedInstead they gave me the option of giving a Christmas gift with a huge hole in, unable to tell if it actually worked, or returning it less shipping TO AND FROMWhat a choice! Little did I know I would also be responsible for shipping to them at $Best Best: when someone pays almost $for a product it is your responsibility to make sure it arrives safelyYou chose to not put the product in a box, nothingNot a single thing was done, you literally stuck a label on the product and made me responsible for $for your carelessnessWould you want to give a gift like what arrived to me? Absolutely notLastly, there were three messages I left them that were completely ignored by this company! They did nothing to insure safe shipping then, even when I told them it appeared fine but couldn't be sure, but could not gift this item any longer they made me pay to ship it back ($13) and deducted their shipping ($10) so I'm at a loss because they cut cornersNo customer would be happy with this "resolution"Their lack of empathy on THEIR part is concerningThey still take zero accountability for why this happened in the first place and it's been a huge headache for me, right before Christmas! All they could say was sorry it was damaged by the carrierBECAUSE YOU DIDNT PROPERLY SHIP IT! Now I'm penalized and out $23, rediculous company and absolutely the worst customer service I've ever received! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I am asking for a return shipping label! That is all My goodness how are you still in business Stop repeating YOU OFFERED A REPLACEMENT! I do need a replacement now You were not available on Saturday 7/ I needed a replacement then Not days later
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Once again, why should I have to pay to return a defective unit you sold me? Then you are also taking out the shipping charges (shipped to me for free) from my refund Horrible business practice The manufacturer is aware your business is charging to return defective units and has advised me that is NOT their policy
We have included in our response, the exact correspondence between BestNest and the customer regarding this item's condition and return:Our response to the customer's initial claims:"We do apologize that the shipping carrier damaged the packaging in this shipmentBefore we can continue the resolution process, please open the package and assess the item's conditionThe item may also be returned if you desireWe do accept returns on new, unused items within daysWhile we do not have a restocking fee, we do not include our shipping and handling costs in return creditsOnce we receive an authorized return, we will typically process it within business days"Customer response:"If you had shipped it with care, not just shipping the product box, this wouldn't have happenedI'm not wasting any more of my time on thisI will send it back and reorder from someone else." The customer did return the item rather than inspect the item itself The item itself was received by our returns department in factory new, original condition with no shipping damage The customer's return was processed as a standard return as outlined in our email to her
Date Sent: 1/13/9:39:AMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Company shipped item in nothing to prevent damage, they put a label on the product and were surprised when it arrived damageRegardless if item was damaged, this was a Christmas gift, I could not gift it with a HUGE hole in the box with parts sticking outThe likelyliness of the product being damaged with high.The company left me no choice but return at MY EXSPENSE to reorder a new product elsewhere not damagedAdditionally they deducted THEIR shipping from my refund, leaving me out $for their carelessnessNot only did I respond to all questions and included pictures they stopped responding when it was clear I was angry about being shorted so much bc of their lack of concern when shipping an itemI reordered the product from a different company who not only put the product in a box but placed proper padding in it to insure it arriving safelyThis company has the worst customer service I've ever experienced, placing blame on everyone else and taking ZERO responsibilityI received a partial refund, minus their $shipping and the shipping they had me pay to return $For a $purchase, I paid $in shipping
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintIf you buy a jacket at ***'s and you find a hole in the pocket and you bring it in for an exchange, ***'s will NOT say"Oh, you will have to repair it yourself, but we will send you the correct colored thread."I have used Pondmaster Pumps for years and they have never required such maintenance and have always lasted well beyond their warranty periodI bought a ready to use pump.I want a ready to use pump Thank you and Regards, [redacted]
The bat house is currently priced at $with a $shipping and handling charge by *** The product's construction has proven to live up to expectations in all but very isolated instances As with any product made from natural materials, differences in the product's construction and longevity are normal Despite the item having no warranty, we did agree to offer the customer a resolution in this case as a good faith effort We did not try to profit from the scenario in any way and offered the customer a replacement item at our cost level of $and no shipping charge Unfortunately, this is the resolution we are able to offer the customer in this instance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThat was very nice they decided to include a single excerpt from our conversationUnfortunately, this was part of a LONG string of communication , in which I also stated everything appeared to be there but without checking a parts list and assembling I had zero way to telling if it was damagedInstead they gave me the option of giving a Christmas gift with a huge hole in, unable to tell if it actually worked, or returning it less shipping TO AND FROMWhat a choice! Little did I know I would also be responsible for shipping to them at $Best Best: when someone pays almost $for a product it is your responsibility to make sure it arrives safelyYou chose to not put the product in a box, nothingNot a single thing was done, you literally stuck a label on the product and made me responsible for $for your carelessnessWould you want to give a gift like what arrived to me? Absolutely notLastly, there were three messages I left them that were completely ignored by this company! They did nothing to insure safe shipping then, even when I told them it appeared fine but couldn't be sure, but could not gift this item any longer they made me pay to ship it back ($13) and deducted their shipping ($10) so I'm at a loss because they cut cornersNo customer would be happy with this "resolution"Their lack of empathy on THEIR part is concerningThey still take zero accountability for why this happened in the first place and it's been a huge headache for me, right before Christmas! All they could say was sorry it was damaged by the carrierBECAUSE YOU DIDNT PROPERLY SHIP IT! Now I'm penalized and out $23, rediculous company and absolutely the worst customer service I've ever received! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I am asking for a return shipping label! That is all My goodness how are you still in business Stop repeating YOU OFFERED A REPLACEMENT! I do need a replacement now You were not available on Saturday 7/ I needed a replacement then Not days later
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Once again, why should I have to pay to return a defective unit you sold me? Then you are also taking out the shipping charges (shipped to me for free) from my refund Horrible business practice The manufacturer is aware your business is charging to return defective units and has advised me that is NOT their policy
We have included in our response, the exact correspondence between BestNest and the customer regarding this item's condition and return:Our response to the customer's initial claims:"We do apologize that the shipping carrier damaged the packaging in this shipmentBefore we can continue the resolution process, please open the package and assess the item's conditionThe item may also be returned if you desireWe do accept returns on new, unused items within daysWhile we do not have a restocking fee, we do not include our shipping and handling costs in return creditsOnce we receive an authorized return, we will typically process it within business days"Customer response:"If you had shipped it with care, not just shipping the product box, this wouldn't have happenedI'm not wasting any more of my time on thisI will send it back and reorder from someone else." The customer did return the item rather than inspect the item itself The item itself was received by our returns department in factory new, original condition with no shipping damage The customer's return was processed as a standard return as outlined in our email to her
Date Sent: 1/13/9:39:AMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Company shipped item in nothing to prevent damage, they put a label on the product and were surprised when it arrived damageRegardless if item was damaged, this was a Christmas gift, I could not gift it with a HUGE hole in the box with parts sticking outThe likelyliness of the product being damaged with high.The company left me no choice but return at MY EXSPENSE to reorder a new product elsewhere not damagedAdditionally they deducted THEIR shipping from my refund, leaving me out $for their carelessnessNot only did I respond to all questions and included pictures they stopped responding when it was clear I was angry about being shorted so much bc of their lack of concern when shipping an itemI reordered the product from a different company who not only put the product in a box but placed proper padding in it to insure it arriving safelyThis company has the worst customer service I've ever experienced, placing blame on everyone else and taking ZERO responsibilityI received a partial refund, minus their $shipping and the shipping they had me pay to return $For a $purchase, I paid $in shipping