Steeple Bay Apartments

Tenant's original lease was signed in October for a November rentallease agreementTenants last signed agreement was set and due for inspection on 11/30/Currently the property has oeen through property managers and l had just started working here in May of This tenant did agree to a Month-To-Month lease; however, we must property test the smoke/Codetectors every six monthsTo get back on track I started sending out notices months prior if not more to allow the tenant to know that their Month-To-Month agreement was getting ready to expire (This was sent on 09/07/2017) and we needed to come in and do an inspectionI try to give all tenants the chance to pick a date and time that are during business hours for myself or my staff to do the inspection if they want to be home; however, being home is not requiredThe tenant sent back the inspection letter stating that Saturday September I61h, at 8am was the only good time for her to be home, which is not part of our business hoursShe also wrote that "I told several times that no one is allowed in my house if I'm not there." I then sent her a letter back stating that even though she is Month-To-Month that we still need to do an inspection and that she does not need to be home for the inspection to be performed, and that is in the lease, which states "Landlord may enter the Apartment at reasonable hours to; repair, inspect, exterminate, install or work on master antennas or other systems and perform other work that Landlord decides is necessary." I was then notified by my maintenance staff that the tenant has changed the lock on her door and entry was not possibleOn May 2°d, there was a water leak that was coming from the bathroom in this tenant's apartment; we had no keys and no way to get into the tenant's apartment, which in tum caused more damage to the lower apartment, because it took longer for the maintenance staff to 1get to the problemThe maintenance staff had to tum the water off to the entire building and take the pipes apart to install ??hut off valves to the pipes going to this tenant's apartment to stop the leakAt that point the tenant was asked to have the locks changed back because the tenant was on vacation at this time; however, they never were changed backUnder ies and regulations in the tenants lease it states "Tenant must give to Landlord keys to all locksLocks may not be change t, or additional locks installed without Landlord's consent." There was no written consent in the tenant's file from the previous managers and no keys to this tenant's door making it impossible to enter during an emergencySince the tenant did not agree to an inspection during business hours and we had no way of entering the apartment, we never went to the tenant's apartmentMy maintenance staff in no way tried going to this apartment while the tenant was in the shower and we never made any attempts to enter her apartment after she denied access to the inspection letterAs for pictures on my staff's phones; these are pictures we take of vacant apartments when a tenant moves outWe have these on file, so we know what the tenant will be responsible for, for damage feesAs for a 30-day notice; this tenant did not vacate the apartment until October 6r, In no way did the office receive a written 30-day notice for a move out by 10/0I/If this was the case I would have not sent the tenant an inspection letter on 09/07/and I would have not expected to receive that letter back with an inspection date on 09/16/At this point since the tenant did not agree to entry during business hours; I decided on 09/29/to send the tenant a· ?? on-renewal of her Month-To-Month lease stating the tenant had until 10/31/2017; however, she had already started moving the last weekend in SeptemberIf the tenant would have left a 30-day notice the tenant would have received a move out letter detailing the process of how we determine when a tenant will receive their security deposit backThis can take up to days once the maintenance staff goes to enter the apartment to start the process of turning the apartment for a new tenantThis is when we assess any damagesFor this tenant, there was a crack in the tub surround which caused water damage behind the wall; which could have been prevented if it would have been called !in to the officeDecals were left on the walls which required removal and extra painting; a large whole in the master bedroom from the door handle was never called in to the office, keys were never dropped off at the office in the drop box after tenant vacatedAll locks had to be changed; a new door handle installed, and the mailbox lock had to replace with all new keysWe had to drill out all the locks to gain access to the apartment since the tenant changed the locksNo one needs to be in the office when key's get dropped off, we just request that if no one is in the office simply put them in an envelope with the address and to deposit them i,I the drop boxTenants security deposit went towards the damages to the tub surround because they were never called I into the office and if called in we could have put in a temporary fix; which would have resulted in less water damage to the wall behind the tub surroundAlso, paint fee, carpet cleaning fee; and the cost to replace all locks and keysTenant is also responsible for October's rent because a -day notice was not received; if received the tenant would have received a Mo e Out Letter from the officeThe tenant had sent me an email on October 19th at 5: 10pm when I am not in the office usually past 3pmI did receive one phone call prior to this email that I did not return as I keep a phone log and I return calls in order per my phone log; however, since the tenant contacted me by e-mail there was no reason to call as I addressed her reasoning for calling in the e-mailWe continued to communicate by e-mail until October 29thThe tenant will receive a statement in the mail with what she still owes after damages were assessed and her past due rent All of this is in t;he lease including the need for a 30-day written notice and that any damages or past due rent; the security deposit will be held; nowhere in the lease dose it state, that the tenant will receive their full security deposit upon move out All pictures of damages are on file for this tenant including all forms of contactEverything that was done for this tenant's apartment was the same we do for all move outsThis tenant would have been aware of this process if I would have received a 30-day notice because in turn she would have received a move out Letter from the office that details the process and how it worksI also did not receive a forwarding address from the tenant until October 291h, 2017; which is asked for when a tenant leaves a 30-day noticeEverything went in accordance to the lease and how we assess damages; any damages due to tenant neglect because they did not call it in or want to allow staff into their apartment to fix; the tenant will become responsible for the cost of the repair Therefore, the tenant's security deposit has been retained for the damages that were left as well as the past due balance on their rentThe tenant will receive a balance that is still owed after the security deposit is deducted from the total balanceWhen the tenant signed their lease, they agreed to all the above statements and to avoid losing their security deposit damages are to be reported when they happen so that the issue does not get worseThe tenant knows how to contact me either be email or phone; however, the tenant has lost their security deposit due to the damages and fees that occurred during the turn; as well as still owing October's rent

As I see that steeple Bay is playing games, I gave steeple bay a day notice and I also put the keys in the mailbox but they had no problem cashing the check in SeptemberFar as the hole in the wallThat was there when I moved in and I also have a videoThere was no door stop on the door or the molding on the floor to stop the doorI have a video showing thisI also have a video showing the bathroom with no damage and carpet was cleanedDon't understand why they got the check but no sign of keys or day notice which is a bunch of bullAll the walls was cleaned and never even Put a nail in the wallYes I changed my locks because I don't need anyone walking in my house ( especially a man ) when there's a year old child ( a little girl) and also I have two very small senior Yorkies that will biteI gave them ample amount of time to come and do repairs but the maintenance guys made it their business to make it hard for meEvery chance I came home there was a letter either on my door or the mailbox but no one never returned my phone call even as of nowAs I said before maintenance staff was unprofessional walking in people house early in the morning and I seen with my own eyes and taking pictures and showing is pics of other people's housesAnytime there was an issue after hours no one could be reached because they didn't give out their phone numberIt was one thing after another and I'm asking nicely for my security deposit backI don't want to keep going back and forth with This..thanks I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Tenant's original lease was signed in October 2011 for a November 151 rental. lease agreement. Tenants last signed agreement was set and due for inspection on 11/30/2017. Currently the property has oeen through 2 property managers and l had just started working here in May of 2017. This tenant did...

agree to a Month-To-Month lease; however, we must property test the smoke/Co2 detectors every six months. To get back on track I started sending out notices 2 months prior if not more to allow the tenant to know that their Month-To-Month agreement was getting ready to expire (This was sent on 09/07/2017) and we needed to come in and do an inspection. I try to give all tenants the chance to pick a date and time that are during business hours for myself or my staff to do the inspection if they want to be home; however, being home is not required. The tenant sent back the inspection letter stating that Saturday September I61h, 2017 at 8am was the only good time for her to be home, which is not part of our business hours. She also wrote that "I told several times that no one is allowed in my house if I'm not there." I then sent her a letter back stating that even though she is Month-To-Month that we still need to do an inspection and that she does not need to be home for the inspection to be performed, and that is in the lease, which states "Landlord may enter the Apartment at reasonable hours to; repair, inspect, exterminate, install or work on master antennas or other systems and perform other work that Landlord decides is necessary." I was then notified by my maintenance staff that the tenant has changed the lock on her door and entry was not possible. On May 2°d, 2017 there was a water leak that was coming from the bathroom in this tenant's apartment; we had no keys and no way to get into the tenant's apartment, which in tum caused more damage to the lower apartment, because it took longer for the maintenance staff to 1get to the problem. The maintenance staff had to tum the water off to the entire building and take the pipes apart to install ??hut off valves to the pipes going to this tenant's apartment to stop the leak. At that point the tenant was asked to have the locks changed back because the tenant was on vacation at this time; however, they never were changed back. Under ies and regulations in the tenants lease it states "Tenant must give to Landlord keys to all locks. Locks may not be change t, or additional locks installed without Landlord's consent." There was no written consent in the tenant's file from the previous managers and no keys to this tenant's door making it impossible to enter during an emergency. Since the tenant did not agree to an inspection during business hours and we had no way of entering the apartment, we never went to the tenant's apartment. My maintenance staff in no way tried going to this apartment while the tenant was in the shower and we never made any attempts to enter her apartment after she denied access to the inspection letter. As for pictures on my staff's phones; these are pictures we take of vacant apartments when a tenant moves out. We have these on file, so we know what the tenant will be responsible for, for damage fees. As for a 30-day notice; this tenant did not vacate the apartment until October 6r, 2017. In no way did the office receive a written 30-day notice for a move out by 10/0I/2017. If this was the case I would have not sent the tenant an inspection letter on 09/07/2017 and I would have not expected to receive that letter back with an inspection date on 09/16/2 17. At this point since the tenant did not agree to entry during business hours; I decided on 09/29/2017 to send  the tenant a· ?? on-renewal of her Month-To-Month lease stating the tenant had until 10/31/2017; however, she had already started moving the last weekend in September. If the tenant would have left a 30-day notice the tenant would have received a move out letter detailing the process of how we determine when a tenant will receive their security deposit back. This can take up to 30 days once the maintenance staff goes to enter the apartment to start the process of turning the apartment for a new tenant. This is when we assess any damages. For this tenant, there was a crack in the tub surround which caused water damage behind the wall; which could have been prevented if it would have been called !in to the office. Decals were left on the walls which required removal and extra painting; a large whole in the master bedroom from the door handle was never called in to the office, keys were never dropped off at the office in the drop box after tenant vacated. All locks had to be changed; a new door handle installed, and the mailbox lock had to replace with all new keys. We had to drill out all the locks to gain access to the apartment since the tenant changed the locks. No one needs to be in the office when key's get dropped off, we just request that if no one is in the office simply put them in an envelope with the address and to deposit them i,I the drop box. Tenants security deposit went towards the damages to the tub surround because they were never called I into the office and if called in we could have put in a temporary fix; which would have resulted in less water damage to the wall behind the tub surround. Also, paint fee, carpet cleaning fee; and the cost to replace all locks and keys. Tenant is also responsible for October's rent because a 30 -day notice was not received; if received the tenant would have received a Mo e Out Letter from the office. The tenant had sent me an email on October 19th at 5: 10pm when I am not in the office usually past 3pm. I did receive one phone call prior to this email that I did not return as I keep a phone log and I return calls in order per my phone log; however, since the tenant contacted me by e-mail there was no reason to call as I addressed her reasoning for calling in the e-mail. We continued to communicate by e-mail until October 29th. The tenant will receive a statement in the mail with what she still owes after damages were assessed and her past due rent All of this is in t;he lease including the need for a 30-day written notice and that any damages or past due rent; the security deposit will be held; nowhere in the lease dose it state, that the tenant will receive their full security deposit upon move out.  All pictures of damages are on file for this tenant including all forms of contact. Everything that was done for this tenant's apartment was the same we do for all move outs. This tenant would have been aware of this process if I would have received a 30-day notice because in turn she would have received a move out Letter from the office that details the process and how it works. I also did not receive a forwarding address from the tenant until October 291h, 2017; which is asked for when a tenant leaves a 30-day notice. Everything went in accordance to the lease and how we assess damages; any damages due to tenant neglect because they did not call it in or want to allow staff into their apartment to fix; the tenant will become responsible for the cost of the repair.  Therefore, the tenant's security deposit has been retained for the damages that were left as well as the past due balance on their rent. The tenant will receive a balance that is still owed after the security deposit is deducted from the total balance. When the tenant signed their lease, they agreed to all the above statements and to avoid losing their security deposit damages are to be reported when they happen so that the issue does not get worse. The tenant knows how to contact me either be email or phone; however, the tenant has lost their security deposit due to the damages and fees that occurred during the turn; as well as still owing October's rent.