Steeplechase Apartments Association, LLP

The information provided by the business is inaccurateFirst I never was not home on any day scheduled for maintenanceThe oven took weeks to be addressedI had shoulder surgery on May 15th and have been home everyday since then so anything after that has not been delayed due to me not being available, and they are fully aware of thatThe exterminator did not spray my apartment the first time he came out and never even notified me that it was due to pets or I could have made arrangements for them while waiting for him to return which he didn't. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Please be advised that my office represents Steeplechase Apartments Association, LLPThis letter is in response to your letter dated June 23, 2015, Concern ID ***The customer's complaint is inaccurate and incompleteMy client received notice that the oven was not working on April 17,
Efforts to fix the oven were hamstrung by the customer’s demand that no work be done when he was not at homeThere was an appointment to fix the oven on April 20, 2015, but no one was homeIt was rescheduled for April 23, 2015, and due to a miscommunication, the maintenance technician entered the unit with no one home, setting off the alarmThere was an immediate attempt to notify the customer, but unfortunately he did not answer his phoneA new appointment was set up and the oven was successfully repaired on April 27, 2015.On May 9, the customer complained of issues with his air conditioningHe once again forbade entry into the unit without his presenceAn appointment was made for May 11, 2015, but the customer was not at homeIt was rescheduled for May 12, and the air conditioning was fixedhe customer again complained about the air conditioning unit on May 18, 2015, and it was fixed on May 20, It could have been fixed sooner, but that was earliest time possible due to the customer’s demand that he be present for all repairsOnce again the customer complained about the air conditioner on May 26, 2015, and the unit was repaired on May 27, There have been no complaints concerning the air conditioner since.On or about June 1, the customer complained of flies in his apartmentHe stated that he believed it was from trash in the fire towerThe resident responsible for the fire tower was immediately contacted and given twenty-four hours to remove the trash or face a fineThe trash was not removed, so two property maintenance technicians removed the trash; two bags of trash and two bed posts.An extermination for the remaining flies was scheduled for June 4, 2015; the day the exterminator is on the propertyThe exterminator sprayed the fire tower, but could not spray the customer’s apartment because pets were presentAn extra extermination session was scheduled for June 8, 2015, for the sole purpose of treating the customer’s apartmentAt the time of the June 8, treatment, the exterminator said most of the flies were already deadAfter this the apartment’s carpets and walls were cleaned.My client responded to each of the customer’s complaints in as fast of a manner as the circumstances, some of which were created by the customer, would allowHowever, in light of the inconveniences the customer had recently faced, he was given a one hundred dollar credit towards his July rentThat credit should have settled the issueShould you or the customer have any additional questions, please do not hesitate to contact me.Very Truly Yours,Jonathan EM***, Esquire***, *** & ***, LLC