Steepleton Reviews (1)
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Steepleton Rating
Description: GAMES & SUPPLIES, BILLIARD EQUIPMENT & SUPPLIES
Address: 2601 Regency Rd, Lexington, Kentucky, United States, 40503-2922
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We purchased a Woodplay swingset from Steepleton 2 years ago. While the swingset is wonderful, the customer service was not. Knowing we would have to relocate eventually we asked at the time of purchase if Steepleton would be available to break down the set in the event of a move. We were told yes. When it came time to move, I contacted Steepleton for an appointment to have the set disassembled for shipment. I initially called 8 weeks prior to our move and was told they would help. I called again at 6 weeks prior and was again told yes. When I did not hear back from them I called again at 4 wks prior to our move date and was told there was no way they would be able to help because it was their busy season and they just couldn't do it until mid summer (2 months after our move date). My kids would have lost their playset because this company was unwilling to stand by their word. Luckily, there is a more reputable dealer in town who was willing to do the job Steepleton had initially said it would. If Steepleton has no intention of offering customer service once they have your money, they should at least be upfront about it.