A 2011 Toyota Camry in Pearl White was recalled. Paint chips. Overall paint issues. Only Pearl White.
I tried for nearly two years to get it resolved. In 2020, the service manager was out because of surgery. I was told to wait 5–6 months. They were busy.
In 2021, three attempts. Managers weren't around. The shop was busy. I think two new managers were in and out. I'm also told I need to contact the main office, not the paint shop, to schedule. That was incorrect.
Spring 2022, I am scheduled! Spring 2022, I contract COVID and have to cancel.
Fall 2022, after three attempts directed throughout, I am scheduled and have my car looked at. I'm almost immediately told my car doesn't meet criteria. However, Luke takes photos and says he'll send them into Toyota anyway. I clarified: Toyota is the final word, not local service. Yes.
I asked to please email me, text, or call with verification that the info and photos were sent and Toyota's response. It's been a pain. It's been one stall after another, or I've had to make numerous calls. Frustrating. Not the quality of service I've experienced before.
I've been a Toyota customer nearly 30 years. All cars purchased at Steet except this one. This car was a private sale.
The recall closes in December, I believe the last day. Is there a way to verify my info was sent and the decision? I just can't call again. Thanks. Peace.
I tried for nearly two years to get it resolved. In 2020, the service manager was out because of surgery. I was told to wait 5–6 months. They were busy.
In 2021, three attempts. Managers weren't around. The shop was busy. I think two new managers were in and out. I'm also told I need to contact the main office, not the paint shop, to schedule. That was incorrect.
Spring 2022, I am scheduled! Spring 2022, I contract COVID and have to cancel.
Fall 2022, after three attempts directed throughout, I am scheduled and have my car looked at. I'm almost immediately told my car doesn't meet criteria. However, Luke takes photos and says he'll send them into Toyota anyway. I clarified: Toyota is the final word, not local service. Yes.
I asked to please email me, text, or call with verification that the info and photos were sent and Toyota's response. It's been a pain. It's been one stall after another, or I've had to make numerous calls. Frustrating. Not the quality of service I've experienced before.
I've been a Toyota customer nearly 30 years. All cars purchased at Steet except this one. This car was a private sale.
The recall closes in December, I believe the last day. Is there a way to verify my info was sent and the decision? I just can't call again. Thanks. Peace.