Stefano Francescut, CFP

Complaint: [redacted] I am rejecting this response because:We have attached, copies of the estimate that was given to us We understand it was an estimate, what we are upset about is the $dollar overage, The slow movers did not have to pack anything that they are saying they had to pack, which in their words said they had to pack "clothes, dishes, glassware, pictures, artwork, etc." Also, there is no mention in the estimate about a 13% fuel surcharge, which amounted to $ I checked the price of fuel on April 12th, it was $per gallon We are very disappointed in the service we receivedIt was a very expensive lesson to learn Regards, [redacted]

The Revdex.com is not a branch of AMS and cannot provide a solution to the claimplease call my customer care team as instructed for further details about filing a formal claim for property damageThanks

Complaint: [redacted] I am rejecting this response because: The initial complaint was made regarding my bed the day of the move to my destination of Jackson, MS In fact, the guy who was dictating to the movers and said he was the Operations Rep (***) even received a picture of some of the damage He is the one who asked one of the movers to take a picture and send it to him! He is the one who was so unprofessional! Speak to your movers about his behavior! I also spoke with your rep, [redacted] , regarding issues on that day (May 30, 2016), phoned and texted him with pictures! I placed all of this info with dates in my complaint with Revdex.com! I even texted Mr [redacted] with photos of the bed damage in July 2016, along with a request for status! He said he forwarded everything to you all! I was trying to be as patient as possible However, I completed the complaint to Revdex.com on May 30, 2017, which does meet requirements I even asked Mr [redacted] if there was someone else I needed to contact within your company and there was no response He often reminded me from the beginning that if I had any problem to contact him All of these facts are just a repeat practically of my initial complaint to Revdex.com which obviously, you have already received I am very disappointed with your response Regards, [redacted]

[redacted] entered into an agreement based solely at an hourly rated move for movers & van at $per hour plus 13% fuel and materials used as with any hourly rated job an estimated cost was given based on the plan discussed with [redacted] which was to include her to be prepared before movers arrived on moving day with all packing of clothes, dishes, glassware, pictures, artwork etcetcto be completed as agreedUpon arrival these things were not accomplished as promised which then becomes the responsibility of the movers to complete more work that was described on estimators initial visit"Time" is what all moving companies charge for and no matter who is hired to relocate ones household goods if the shipper promises to do one thing before the movers arrive and for whatever reason does not do it prior to movers arrival changes the entire scope of work every time! therefore changing the amount of time to complete work scope as in this case it was clear that's what happened hearAMS doe not have any reason to prolong jobs or take extra time to complete a move is why we do not give binding prices so if the customer isn't sure what she will have time for will reflect in the amount of time to complete all services and materials used to complete the relocation needs [redacted] was made aware of the estimated time was merely a minimum amount of time and based on how much she was able to complete prior to arrival will directly determine how much time movers were needed to complete relocationIn addition, [redacted] has stated she hasn't heard from anyone regarding damages? in fact [redacted] is aware there is a claims process and my claims department will make sure she is assisted throughout the entire process as promised and she isIt is the goal of AMS to reply to any shipper concerns right away and adhere to our agreement with [redacted] and will continue to do so with her and all our clients moving forward

Complaint: [redacted] I am rejecting this response because: The owner claims that my massage table and equipment was "possibly put onto another outgoing shipment" How is it that my massage table which was inventoried into the vaults that we paid for and locked up and secured, as stated in our contract, made it's way out of that vault onto some random outgoing shipment? That seems baffling to me Also, the owner states that he purchased a table of equal professional grade and value, but I never received any documentation of that when it was said to have been ordered, or even after he claims he cancelled the purchase Since it was MY massage table and equipment that was lost/stolen, I would sincerely hope that I would have a say in what was going to replace my items The fact that I was not involved in any of that decision, is not okay, not professional on any level, and still a mystery to me I only said that I would not accept this supposed table, because no one told me what I would be receiving It seemed rather interesting that I was kept in the dark about what had been ordered to replace my belongings The Customer Care Team never contacted me I took it upon myself to contact them, but was no satisfied with how they wanted to proceed There was no talk of if I ever would be reimbursed for my lost/stolen belongings or if they would replace them, properly, as should be done They wanted me to sign a document and have it notarized that said that I could never dispute the matter in the future if I wasn't to even receive a settlement That did NOT sit well with me, as it wouldn't with most people who have had their belongings taken from them I am willing to move forward to resolve this matter, ONLY if I am offered a reimbursement of the cost of my lost/stolen belongings, with which I have provided documentation of exact product and cost, showing that my items were brand new If reimbursement is not an option, I am willing to accept a replacement, but ONLY if the replacement is for what was lost/stolenThis isn't rocket science for pete's sake...something was lost/stolen, receipts were given with exact description of items with pictures! Those items can be replaced, exactly Being professional, means taking a loss sometimes when you, your employees, or company failed to provide a quality of service Regards, [redacted]

As is the thousands of satisfied clients serviced by AMS all begin with an agreed and confirmed rate all done by the hour and this was tooThis is merely an attempt to misconstrue facts that occurred and its simpleAMS was contracted to relocate at an agreed rate and to completionLong carries, stairs, delays by shipper, stalling to pay by shipper etcetcand an ongoing campaign to defame my business as well as the work performed the day of the moveAs stated once before all the facts of this relocation have ben taken under advisement and does not qualify nor meet any cause for a refund at this time

You are correct, The original "estimate" was for $without any packing services, I personally confirmed that afterthis was produced I was instructed by [redacted] that they would like to have everything packed by AMS nowAMS always structuresits estimated in a very simoplifiued transparent way so if the shipper decides lat minute they need additional services it is easily accommodatedAll my trucks are equipped with additional packing materials to accomodiate this type of issue which is not unusual that the shipper overstates what they will have complete prior to movers arrival and we are there to help however, origin and destination charges are billed by the hutr plus materiuals usedYopu will clearly see in my attached document that was part of Miss [redacted] estimate order for services that we bill by the hour and that the original; estimate was when the shipper would have all packing done prior to movere sarrivbalObviously that did not happen and AMS did a compl;ete pack job that included mayterials and packing labor to complete the packing servicesAs fgar as "fine print" Miss [redacted] suggestes we deliberately used fine printThe print used as you will clearly see is twice as large as the print used in this email...It is vclear and obviopus what AMS intented to do and how AMS would be billing for its services rendered and that is all AMS did ...performed according to the agreementThere will not be any refund for services rendered as the attempt to slander my family business in an attempt to get money back that was paid for servicers provided and to twist the facts around to support the story is inexcusablePlease read the point font document for yourself and you will see that Miss [redacted] is frankly mistaken and will say anything to make what is clear to appear as something elseits simple AMS charged for time to pack/load/deliver/unload/install/ fuel/materials used to complete the relocation at $per hour which she agreed to throughout the entire process and signed at every checkpoint in this process time started/stopped and over againsee attached proof of order for services and description of what services were actually agreed upon and estimated charges at that time [redacted]

AS WITH EVERY MOVE WE SCHEDULE ARE MORNING OR AFTERNOON MOVES AND IN THIS PARTICULAR CASE A AFTERNOON WAS REQUESTED AND ASSUMED IT MEANT AN EXACT TIME AT wE EXPLAIN AS BEST WE CAN LIKE THE AIRLIVES THIS IS TRANSPORTATION AND SCHEDULING AFTERNOIIN OBS CANB BE A LITTLE TRICKY BECAUSE ITS ALL
DEPENDS ON WHEN THE FIRST JOBS FINISHWHEN THE JOB IS BOOKED VERY DETAILED CONFIRMATION CALL TAKES PLACE AS DOES OTHER FORMS OF COMMUNICATION EX: EMAILS ETC..EXPLAINING THAT AMS CHARGES FOR TIME , MATERIALS AND FUEL AS DOES ANYONE ELSE IN THE TRANSPOPRATION BUISINESS, THIS IS HOW A COMPAMNY GENERATES REVENUE AND PAYS ITS EMPLOYEES, INSURANCE ETCUPON FINAL STOP AMS ESTIMATES APPROX FINISH TIME AT WHICH TIME OFFICE CALCULATES AMOUNT DUE TO BE PAID PRIOR TO OFFLOADING AND SET UP IS DONEAPPARENTLY THE ACTUAL TIME TO COMPLETE YOUR RELOCATION WAS MORE THAN WHAT WAS PREPARED FOR SO AMS WAS LIMITED FROM COMPLETING THE SET UP ONCE THE DECISOION WAS MADE NOT TO PAY FOR ADDITIONAL TIME TO COMPLETE THE SERVICES..AMS COLLECTED FOR TIME, MATERIALS AND FUEL USED TO COMPLETE WHAT WAS ACTUALLY MOVED AND SEES NO REASON TO REFUND WHAT WAS PAID FOR SERVICES RENDERED AT THIS TIME

Complaint: ***
I am rejecting this response because: okay I will concede at this point because I am a decent human that does not want this ridiculous event to go further; however the total amount as you all sent me was $and we paid a $depositThe final amount paid to you all was $which when added to the deposit make it a total paid $ The amount we overpaid per your final bill is $That amount should be refunded as we were overcharged per your documentationI still stand firm that your company has grossly not accepted responsibility for an error but since you will not, then I will accept the responsibilityI never disputed that we had services rendered and was hoping to forge a business relationship, since I work for a real estate firmBut a suggestion from someone that has managed multi million dollar businesses in the past you should just tell your clients that the cost is $per hour and leave it at that Had that been the case I would have never taken it this far No one was trying to slander the company name I am just very disappointed in the experience and I have dealt with many moving companies in my lifeOne more suggestion is when you state that there will be men, you should stick with the plan That would have made it much faster for them to pack boxes in hours That $needs to be sent to my grandparents addressI will provide when you decide that is correct from the documentation that was provided
Regards,
*** ***

The facts and the truth are as followsMiss *** had the choice to schedule a pick up and delivery date based on a couple opportunities to ride along another customers shipment to save money on transportation vs the other option which was exclusive use of truck and direct service which would
require Miss *** to absorb 100% of transportation and fuel costs in full. Miss *** called my office to explain she was having trouble with *** *** and her closing, electrical permits, realtors etc etc and with some expletives she went on and on to describe how everyone in the sales process of her house was #X@@##%^%^%^and she cannot receive her household goods at the originally scheduled time. Miss *** called more than once to change delivery dates cause she had no idea when she would get the ok from Hudd to move into her new homeImmediately after she received a call from *** *** that she could move in she contacted my office and requested delivery right awayWe explained to Miss *** that unfortunately the shipments that we originally had scheduled to share costs of transportation with have come and gone when she had to cancel for reasons that had nothing to do with AMSIt was explained to Miss *** that all we could do at this time is seek alternative shipmets and we would advise her of her options once againShe agreed to standby for other shipments to book so she would not encurr 100% transportation fees and fuelMiss *** persistently called my office to demand she gets her goods asap and she then proceeded to use the same foul language and threatening tone with anyone who answered her call and could not give her an exact delivery dateIt was also explained that anytime she wanted to go with the direct services she would bypass the waiting period and get direct shipping by securing the 100% transportation fees and fuel her goods would be put on the next available truck and delivered directly to her residence. During this whole ordeal she went through with *** *** My staff and I had spent several time listening to her complaints and use of foul language to describe all in involved with them messing up her situation by not being able to fix the situationI offered to not charge for any storage as I felt she had enough happen to her and I would not charge for storage after she cancelled first time. Mr*** agreed to go with the direct services after all when he realized there was no guarantee we could give them an exact delivery date after they cancelled several times, we cannot forecast future shipments in that directionAMS promptly secured a truck for delivery and made delivery as agreedThis is sadly a complete misuse of the Revdex.com and an attempt to manipulate anyone who will listenFurthermore, upon arrival my team had to endure verbal abuse, threats and at the same time they were being called names my men were helping assist Mr *** from his home to the car when no one else wasI am terribly sorry that Mrs *** had such a horrible experience with *** *** and that it caused her family heartache and pain however, whatever happened as a result of her experience with *** *** now she wants to hold AMS accountable for her inconvenience that was caused by other entities not involving AMS AMS di exactly what we agreed to do and more therefore there will be no credit or refund of funds paid for services rendered

this is extremely and a misleading attempt to distort the factsAll relative facts are consistent with booking business like this particular move and has been made clear what will be required every step of the way. At this time all charges will remain as is and for the record the shippers belongings have been delivered as promised last week. There will be no refund or change in final price as AMS did in fact what we were retained to doWhen real estate issues or banking/closing issues occur and cause an interruption in the scheduled of events in order for you to benefit from such schedule relocation if and when it delays your pick up /delivery dates change then everything changes as discussed prior . You had the option to ride along with other shipments at a reduced rate as you call "original quote and Option 2: Direct services exclusive use of truck which means you retain the moving van solely for your own purpose without delay which is a premium package and additional fees will applyMrs *** elected to purchase option when she was unable to be moved on board other shipments due to the ongoing delays and or interruption with other parties that are not associated with AMS in any wayI sincerely feel sorry that Miss *** had experienced such a difficult time with *** ***, Contractors, County employees etc etc however it is disappointing to me that throughout all the difficult issues Miss *** had to deal with we were flexible and understanding and cooperative the entire time When we had no availability in the near future Mrs *** made the decision to purchase direct service ,package to expedite deliveryAMS was not the reason Mr & Mrs *** was inconvenienced throughout this process and to state we are responsible for any illness or inconvenience is an out right fabricationAMS provided a service and completed that service as scheduled and agreed

After careful consideration AMS does not fine your request reasonable therefore justification for a refund at this time is denied

As with all companies there are processes in place to resolve outstanding claims made post moveIn this case it was unclear as to what happened to the massage table as it likely was reloaded on another outbound shipment in error. After learning about the shippers need for her table as it
was used for business I immediately offered to purchase a replacement table of equal value and professional gradeAs the owner, I immediately bypassed any administrative claims processes to ensure the timeliness of receiving a replacement table was to her sooner rather than later(Timeline was within one week of claim) When *** *** was informed she would be receiving her brand new table via ups she immediately stated she would not accept the table because she was not part of the decision process done to ensure the table was of professional gradeAMS recognizes the value in having quality equipment to perform day to day operations and I certainly would not undermine my clients need for a qualified replacement tableActing in *** *** best interest by expediting the claims process and personally purchased the professional grade replacement table and shipping it right away to avoid any delays as all claims require a standardized administrative process as with any professional company, moving services or alike doesWhen I was informed *** *** would not accept or receive delivery of her table I contacted UPS and requested the table be shipped back to warehouse, then I followed up with the company the table was purchased from and returned it back to themThe very next thing I did was to contact my customer care team and advise to send *** *** a formal claims package which is standard protocolMy customer care team did in fact contact *** *** had a discussion about the claim and the claims process and what AMS needs from her to move forwardIt has been several weeks since AMS Customer Care team made contact with *** *** and to date has not received any response or returned claims packageFrom the beginning it has always been my goal to provide the best moving experience period for all my customers and throughout the moving process I have consistently addressed the matter and in some instances even provided a financial benefit towards the move charges. When AMS doesn't meet the standards of excellence during the moving process It is equally important that we respond to the claim with the same effort we had to aquire the business in the first placeI can't always understand the emotion of each situation as each client has their own reasons for moving but I can influence the process in an effort to "stop the bleeding" if you will I will continue to assist in this matter and aim to a meet a satisfied conclusion without the deliberate attempt to distort the factsPlease sign, date and return claims package as requested to Deborah Anderson at the AMS customer care Team. Thank you

Complaint: ***
I am rejecting this response because:Using CAPS Lock on your message does not validate your statements.My reasoning and concerns have been expressed in previous messages, I am not wasting my time typing them again You find them and then respond with actionsNot insults and accusations.Facts remain the same...Still waiting on real responses and actions
Regards,
*** ***

As with all my clients AMS at the time of booking we offer moving insurance products via third party a "AAA" Rated Moving Insurance company in addition to the standard valuation coverage which is only a minimum amount of coverage set by the state of Texas at no additional cost to customer, Miss ***
Declined such coverage. AMS has not only followed all standard procedures according to her agreement but also went above and beyond by offering her what we did in an effort to satisfy her claim in a timely mannerThe minor flaw in the flooring she presented as damage was never proven to be new damage, in my experience most floors already have damage in that area where appliances are installed as my crew chief suggested was the caseFurthermore, there was no submissions of other competitive quotes to compare fair market assessment of repairsI stand by my decision to cover half the cost of the repairs and request Miss *** reply to her claims package that was sent months ago to move forward and put this behind usThank you

Complaint: ***
I am rejecting this response because: All my belongings are ruined and were not delivered in their original conditionWe've had air quality and items swabbed in the house by Mold Inspection Sciences and will have results Friday 7/By bringing in wet and dry (black) mold into our home All My Sons has put everyone's health in danger, not only individuals in the home, but those of their employeesFurthermore, I will no longer be corresponding through the Revdex.comIt seems that complaints are not taken seriously and they will support any business without doing any background check on a companyJust taking a quick glance on the internet shows hundreds of one star reviewsFurther correspondence will take place through a lawyer
Regards,
*** ***

This move took place over a year ago and I am jusat hearing about this, AMS does not ignore any customer concerns when addressed via the proper "customer care" processes as with any company we have a claims process that reuires submission of facts and details to customer careYour request for
reimbursement due to how AMS relocated your belongings is not a reason to reimburse you for over half the money your charges already reflect a significant discount off transportation and fuel and AMS find there to be no reasonable cause fo refunding any money at this timeRegarding a claim for property damage is expected to be presented within a window from move date, you are welcome to submit your concerns to the customer care team and see what can be done if anything at this time but lets atleast seeI apologize for any issues you may have had regarding your move and will do what I can to resolve the matter customer care team *** Thank you AMS

In Short, this is All a distorted exaggeration of the "gods honest truth"I've spent several hours urging Mr ***, who by the way is not the shipper to schedule an appointment to meet with me in person as I have in multiple emails back and forth to prove it however, He prefers
go back and fourth trying to create a story to justify his own unacceptable behavior of threats made to my team and refusal to pay upon delivery as agreed.. All communication will be made available for anyone to see the truth and the deliberate attack on my family business on FB and the constant accusations that are simply not trueAt this time AMS provided a complete moving service and was paid in fullMr*** has spent a lot of time trying to re create the actual truth about what went on at the job site which has been nothing short of a blatant lieAMS followed every law and followed the contract to the letter that his wife signed as well and he forgot to mention the deliberate attempt to deceive anyone he tells by telling his wife not to sign the delivery receipt which would insinuate AMS did not deliver and shipper did not receive household goods This in fact demonstrates what's really going on here. Furthermore, Mr*** had a scheduled appointment with me Saturday 07/16/with a hour window for his convenience to discuss whatever he wanted and failed to show up or callBy not showing up to our scheduled appointment clearly says Mr*** prefers to spend his time defaming my business, reputation and tell untruthsabout what really happened on move dayWhat happened was simple, AMS and Miss *** *** entered into an agreement to relocate her belongings at an hourly rate plus fuel and materials and up until we asked for payment did we have a problemThat is when Mr*** who claims to be Miss *** husband began to make abrupt evasive statements such as EX: "I'm only paying $700", "I am prepared to pay up to $900" but I wont have it until a couple of days etcetcexcuse after excuse not to mention it was not even close to what we were billing for which is our time....I don't ever recall entering into an agreement that requires any company to be backed into a corner 3/of the way into your job and attempt to force a company to accept anything less than full paymentI don't recall anyone at anytime even asking in advance that we might not be able to be paid in full Only when asked to make payment and after his refusal and ongoing increase in temper did AMS secure the shipment and request my team to standby truck away from shipper and Mr*** for their safety and until matter was resolved. At this time, I see no justification for a reduction, refund or any change in the cost of moving services to be granted.All supporting documentation related to this move will be provided to Revdex.com upon request.***A

After all that was considered AMS provided an order for service that was consistent with hundreds of other orders in kind we have successfully completed over the years and will continue to submit a clearly written and executed document as well as services to be performed in the futureAMS has demonstrated exactly what the state of texas requires and within its all state regulations as agreedAMS at no point ever stated or suggested anything more than what an estimate charge was for relocation services without packing services and clearly stated the origin and destination services will be billed by the hour at a rate of only $hr and that is exactly what we didA refund of any kind is denied at this time

Complaint: ***
I am rejecting this response because: We were never told about any additional cost or anything about sharing cost with another customerAlso after paying over $absorbing the full cost of the move that I had already paid over $for, all of my belongings have been returned to me ruinedAt some point everything I owned was left out in the rainHere's a copy of my official complaint...I hired All My Sons Moving and Storage of Corpus Christi to move from Portland, TX to Quinlan, TX about hours awayI am extremely disgusted and angry about what this company has done. The movers were very friendly and helpfulThey packed boxes even though that was not something we paid forIn retrospect it wasn't helpful at allEverything my mom had set aside to take with me for the time her belongings would be in storage were also packedI had no medications for a month and only two sets of clothesLuckily one of my grandkids had a nebulizer so I was able to treat my chronic bronchitis.The company was "contracted" (I use this term loosely because my we were never given a contract.) to store the household items from April 27-May Unfortunately they were not able to move in until the 1st of JuneBeginning on the 1st I called them everyday and at one point was told that they had waited for me to be ready and now I needed to wait for them!They said they would be here after paying the additional moneyIf my daughter had not moved with us we wouldn't even have had a place to sit downEveryone in the house has been sick at sometimePossibly it has something to do with not having a refrigerator! They were supposed to have arrived July after my mom paid them $1,in addition to the $2,original estimate. My year old husband (who is now in the hospital) and I have been sleeping on a foam topper on the floor for a month nowThe stress of all of this has literally made sick with anxiety attacksNo one calls backNo definitive information was givenOur belongings were held ransom for money!July a truck shows upLET ME SAY I WAS THERE DURING PACKING AND UNPACKINGBOTH WERE BEAUTIFUL SUNNY DAYS!!!! Boxes had obviously been left out in the rainThings are ruined that are irreplaceablePretty much everything we owned is trashOur clothes are soaked in the boxesEverything is rusted, corroded, or moldedMy entire family including my three young grandchildren are now exposed to black moldThe pictures pretty much say it allI also have over pictures and still taking themMy jewelry is also yet to be foundThis company needs to be shut down before this happens to any more peopleThis was a criminal act
Regards,
*** ***