Stefan's Florist

First off I would like to apologize for the miscommunication between my representative [redacted] and yourself. I know how important weddings are and all affairs are. It does not matter that I have been in business for over 58 years I am only as good as my last affair. I am truly sorry that the...

crystals and lights you supplied were misplaced. We did add more of ours to compensate for the misplaced items. And we did return them to you.
Please accept my sincere apology. I am refunding you $120.00 due to our negligence regarding this matter.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: [redacted] is the worst event consultant that ever existed in life. I had the worst exprience with this florist. From the beginning he put my event on the back burner and was unresponsive as close to a few days before my wedding. He was not calling be back when I had questions. Aditionally, he could not design anything the way that I asked him. It was as if he had a mental block or was not smart enough to complete the task as requested. I asked for petals to line the isle, didnt happen. I showed him a picture of how I wanted my centerpieces, the day of my wedding they show me an old picture of the original design. (I almost lost it)! After the wedding I discovered that all the guenine crystals that I purchased to be used as well as submersable lights were never used. The used fake plastic pendants and never used my submersable lights. After confrunting this jerk about it he indicated that they did use that like im an it and cant remember what my own wedding looked like aside from the fact that I have tons of picutres from start to end of the reception to prove they were not used. Then he said his guys told him that he "ran out of crystals" which was impossible because I ordered over 80 pieces various sizes. After visiting several times and loosing my temper he returned the box of un-used crystals that I purchased for my wedding day after his boss made him search for them. He comes back with used submersible lights and said they were mine. I said are you kidding me. Mine were not used and I had 20 in a brand new package never opened why are you giving me these. I threw them down across his desk and left the office and will never refer, visit or even think about him, that florist or his lying [redacted] When I pass that area I lothe the bad memmories he created for me. I am so angry, disapponted and pissed! I hate Stefan's Florist in [redacted]. I will NEVER, NEVER, NEVER use them again.Desired Settlement: I would like to have some of the money refuned because my crystals and submersable lights were never used. Also, I would like a verbal apology or a written apology.

Business

Response:

First off I would like to apologize for the miscommunication between my representative [redacted] and yourself. I know how important weddings are and all affairs are. It does not matter that I have been in business for over 58 years I am only as good as my last affair. I am truly sorry that the crystals and lights you supplied were misplaced. We did add more of ours to compensate for the misplaced items. And we did return them to you.

Please accept my sincere apology. I am refunding you $120.00 due to our negligence regarding this matter.

Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: To whom it may concern, my list of grievances with this company are so long that they must be written out in sections.

Firstly, we met with [redacted] and agreed to sign with him for our wedding. We were told that a contract would be emailed to us in the next few days. A contract was never sent and we needed to contact [redacted] several times before a contract was mailed to us. When we did receive a contract...it was COMPLETELY WRONG...my husband had to make the many corrections necessary and send it back for approval (makes you think who the vendor and who the customer is). Same thing happened after we had our sample centerpiece made. We were told a revised contract would be sent in the next few days (we expressed our discontent with contracts) and [redacted] promised to do it himself. Lo and Behold no contract was sent to us and my husband had to revise it himself and drive to the venue to have it signed (all initiated by him). This should have been the first sign showing us that we would not be treated with respect as a customer. Other disrespect occurred when I consistently emailed [redacted] asking for an image of a money box he would create us, or an image of a huppah and was constantly told to "relax". I only have one wedding, it shouldn't be difficult to show an image so that I could share the vision the vendor has.

In regards to the actual wedding day. Today is exactly a month since our wedding and I still continue to cry over how the day unfolded all due to the neglect from Stefan's florist. Our contract stated that my flowers, bridesmaid flowers and boutonniere's would all be at my house by 9AM. This was emphasized to [redacted] due to our strict schedule for the day. In addition, as stated in the contract home décor was to arrive then as well to my parents house. MY FLOWERS DID NOT ARRIVE UNTIL 11:30. Our photographers and videographers were all at my home at 830 and we were to leave once flowers arrive to go to a park in which we had prepared a photography permit. Due to the IMMENSE LATENESS of the flowers we did not go to the park for photographs. I am absolutely devastated. I paid my photographers for specific photographs and was unable to do them because of the flowers. In addition we did not receive any home décor (flowers) as promised by [redacted]. I only have pictures at my venue and not outdoor due to the neglect of this vendor. In turn our prepared permit was not utilized and the ENTIRE bridal party did not have the pictures I have always dreamt of.

NOT AS PER CONTRACT [redacted]

1. Outdoor décor -- Upon arriving to the venue at 12:30 we drive up to a red carpet (as per our contract) in front of the venue. However, the carpet was actually two carpets (different in size) thrown together. It was disgustingly dirty and I was unable to leave the limo until my HUSBAND in his tuxedo pulled the entire carpet off. The photographers and videographers could not shoot due to this disgusting carpet. In addition, vases were placed around the carpet (as per contract) but inside did not have water and flowers but just a candle which we specified we did not want and greatly disliked.

2. Our contract says the wedding cake would be decorated with flowers - this did not occur.

3. A small centerpiece was to be created for the Ketubah signing table as per written contract- this did not exist.

4. Four powder room arrangements were to be placed as per written contract - this did not exist

5. During our sample center piece. my husband, my parents and myself worked with [redacted] to create a centerpiece to our liking. We expressed our GREAT dislike of branches in the centerpiece. Day of the wedding EVERY centerpiece had the branches we specified we did not want.

6. THE MOST IMPORTANT DECORATION TO ME (more than flowers) was purple upspot lighting in the front of the venue. I dreamt of certain pictures from the day I picked this venue. I was devastated to walk out of my venue for photographs and there be no lighting the façade of the temple.

It is important to note that [redacted] was nowhere to be found in the morning at the temple when we saw the incorrect décor being placed in the venue. He arrived to the venue during the signing of the Ketubah where we clearly could not communicate with him and guests were already arriving so décor could not be changed.

I spent over 10,000.00 on photo and video based on the décor the florist contractually was to give me. Due to the florists neglect of contract I do not have the images I have always wanted. This is absolutely devastating to me.

My husband attempted to reach out to the owner simply to express to him how upset we were with the service we received. We felt it was important he knew what the loss of the morning hours had done to our day. My husband hoped for a simple apology but was presented with rudeness. He was told that our package was very cheap - we agree it was the best price given to us but we should not be treated with rudeness due to the price paid. Contracts are signed by the company and by the customer. If the company agreed to this price contractually we should not be treated with rudeness after the wedding.

Since the wedding I have since booked another photo shoot so that my husband and I can get the park photographs we lost that morning. This is costing us hundreds of dollars all due to the florist and the mistakes.Desired Settlement: I believe we deserve an apology for the devastation we felt the day of our wedding. The florist is the ONLY vendor that caused us such grief the months leading up to the wedding and the actual wedding day. All other vendors upheld their ENTIRE contract and were very professional and respectful. In addition some monetary compensation due to the loss of our park photo shoot which has caused us to schedule a new shoot we must pay for.

Business

Response:

STEFAN FLORAL DECOR, INC. ###-###-####Mailing Address: [redacted] May **, 2015Revdex.com[redacted] Re: ID #[redacted] WeddingTo whom it may concern, We were contracted to do the [redacted] wedding for $6,500.00, the value delivered was worth more. It is true we were a little late delivering the bridal bouquet due to an accident on the parkway. Whatever complaints were adjusted, the carpet replaced, the lighting installed, all finished on location within reasonable time prior to the invite. He claims he was looking for an apology. I apologized to him several times, he told me the flowers were most beautiful. No matter what we did for him, he finds fault. I spoke with the other vendors involved and was told he was impossible. We value our reputation and we care about our clients. We have been in business for 58 years and enjoy an excellent reputation that includes 3 generations of repeat clientele. We take great pride in what we do. I already apologized and if it makes him happy, I will apologize again. Sincerely, Stefan Floral Décor, Inc. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted], Firstly this was the [redacted] wedding not [redacted] (with a ‘*’) and I believe myhusband should not be referred to as “he” but [redacted] as I have given youremployer the courtesy of addressing him by his name. If you are taking the timeto write an incorrect response to the matter at hand please have the courtesyto look up our contract and spell our names correctly. This complaint was written by [redacted](the bride) not the “he” you continue to refer to and I would expect yourespond accordingly. Your rude response is further proof that your companylacks the personalization every wedding deserves. My husband did in fact call and speak with you in regards to our wedding and howupset we were. However, your response to him was rude and condescending and inno way was it EVER an apology. You were defensive saying we received a goodprice and that if anyone owes money we should be paying you! If a customercalls with a grievance is this how we should be spoken to? We were given aprice by your employer if there is an issue with the price given to us youshould take it up with your employer and not your customer. Our issue was notwith the price but the service and we have said that from the very beginning. In regards to the service received. Yes the red carpet was replaced when much of our family has already arrived. Thelighting that was of utmost importance was to be on the outside of the venue,and NO it was never installed. My mother and I traveled to your store daysbefore the wedding in order to confirm that specific details of our requestswould be honored. For example, we greatly dislike flowering branches in ourcenterpieces and during our trial [redacted] promised they would not be there;we reminded him of this days before the wedding. Lo and Behold they were inevery center piece and in my pictures forever. My husband called you after the wedding to discuss the service we received so youmay better educate your employers to do what is asked of them. Yes an apologywould be nice considering we only have one wedding in our lives. As a businessowner we assumed you would appreciate all positive and/or negative feedback inorder to better grow your business. We were clearly mistaken. [redacted] and I arehappy to give credit where credit is due, and indeed the flowers were beautiful,however the flowers are only 50% of a florists’ job at a wedding. Unless theywere hand grown by you I do not see why you focus solely on them. The look ofthe flowers was ruined by flowering branches and many other requests we had forthe décor. Please do not make empty comments such “he was impossible” they are childish and inappropriate. Our list of grievances arenot made up but rather based on a written contract that was not adhered to.Besides, when was the last time a wedding had a calm bride and groom on theirwedding day when all of their planning was not listened to? While an apology would be appreciated this situation goes beyond that. As stated in our initial letter – we missed anentire photo shoot in a park due to the lateness of the flowers. When my husbandcalled [redacted] at 9:30 the morning of the wedding asking about the flowers,[redacted] responded with surprise asking “they didn’t bring them?” Over two hours later [redacted] himself deliveredthe flowers – are you saying the flowers were en route in traffic and THEN [redacted] picked them up on the highway and drove them himself? Please keep in mindthat we live fairly close to your store and no amount of traffic could havebeen three hours. Why is it so difficult to acknowledge when a mistake occurs?Regardless of how much we paid for the contract – we missed all of our plannedphotographs with our bridal party due to the negligence of your business. Inturn I would like to be compensated accordingly. We have now booked anadditional photo shoot in a park for $550.00 with our photographer and thiswill involve another $125.00 in permits. I look forward to hearing your response. Sincerely, [redacted]

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Sincerely,