Dear MrM***,
Thank you for contacting Fred Haas Toyota CountryAlthough it’s distressing to read of your concern I appreciate your willingness to provide us with an opportunity to review and respond
You can be sure that Fred Haas Toyota Country is committed to providing the best possible
service and to making the sales experience a favorable oneWe encourage each representative to maintain a professional level of performance at all times, and we were sorry to learn that you felt the service you received was less that satisfactory Please be assured we take our customers / potential customer comments seriously. This feedback is valuable as it gives us the opportunity to improve our dealership operationsI have met with those involved to discuss ways to avoid situations like you experienced in the future
Thank you for bringing this matter to our attentionPlease accept our apologies for any inconvenience you may have been caused.
* A letter of apology from our Pre-Owned Sales Manager will follow via your home address we have on file
Thank you for contacting Fred Haas Toyota Country regarding your concern with your *** *** *** * purchaseAlthough, it’s distressing to hear I appreciate you providing us an opportunity to review and respond
First, please accept my sincere apologies for your experience at our dealership
While I was pleased to see you chose Fred Haas Toyota Country to purchase your vehicle, I was disappointed to read of the issues you encountered after the purchase. Please know after speaking with our GM, Sales Manager and Make Ready Manager we are working hard to make sure your concerns are remedied as quickly and efficiently as possible. In the matter of customer satisfaction, It is my understanding while repairs are performed you were provided with alternate transportationAfter checking status, the repairs to your vehicle will be ready and completed this afternoon
Exceeding customer’s expectations is a tradition at Fred Haas Toyota Country that dates back over years, so I deeply regret that on this occasion we were unable to meet your expectations, or ours. As a small gesture of concern, I would like to offer a year complimentary (oil/filter changes, tire rotations, deluxe wash/vac) service gift certificate should you decide to service your Rav at our dealership. I am confident that by having you experience our dealership and services as they are intended to be delivered, we will regain your confidence Please contact the Customer Relations Manager upon your next visit to Fred Haas Toyota Country to obtain your complimentary service gift certificate
Fred Haas Toyota Country values you as a customer, and we appreciate this opportunity to review your concerns
Sincerely
*** ***
Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
my initial request was not fulfilled, I asked for a written letter of apology from Clint, the pre owned sales manager, and from Fred Haas, what you sent me was a half cocked letter, blaming me for your unethical and unprofessional work ethics In addition I did not get anything from Fred Haas I also stated I would sit down face to face with Fred Haas, and that wasn't completed either You are unethical and unprofessional with everything you do, you even lie in your Revdex.com responses
Dear Sir, Thank you for contacting Fred Haas Toyota Country regarding your Pre-Owned Purchase on [redacted], [redacted] 26, 2014. A “Disclosure Agreement” and the “Consumer Credit Commissioner Notice” are required documents for auto purchase transactions at Fred Haas Toyota Country. The agreements were...
signed by you. The dealer did not sign your signature on said contracts. By signing these agreements you are confirming and understand its content. The disclosure informs the customer they have the right to finance through their own financial resources or they [redacted] choose to go through a lender contracted by the Dealership. You chose the dealer. The Dealer reserves the rights to transfer the contract to another lender. That lender will then have all our rights, privileges, and remedies. Fred Haas Toyota Country values you as a customer, and we appreciate this opportunity to review your concern. Sincerely, [redacted]
Dear sir,
It is unfortunate you have rejected the written letter of apology from our Sales Manager and from Fred Haas Toyota Country. The dealer verified receipt of your initial concern with your request of a desired settlement. “A written letter of apology from Fred Haas Toyota and the Sales Manager, Clint B[redacted]. We respect your decision to never do business with us, however, our position still remains; we believe we have fulfilled your request and feel the letter exemplified a sincere gesture of apology of your ill experience.
Dear MrM***,
Thank you for contacting Fred Haas Toyota CountryAlthough it’s distressing to read of your concern I appreciate your willingness to provide us with an opportunity to review and respond
You can be sure that Fred Haas Toyota Country is committed to providing the best possible
service and to making the sales experience a favorable oneWe encourage each representative to maintain a professional level of performance at all times, and we were sorry to learn that you felt the service you received was less that satisfactory Please be assured we take our customers / potential customer comments seriously. This feedback is valuable as it gives us the opportunity to improve our dealership operationsI have met with those involved to discuss ways to avoid situations like you experienced in the future
Thank you for bringing this matter to our attentionPlease accept our apologies for any inconvenience you may have been caused.
* A letter of apology from our Pre-Owned Sales Manager will follow via your home address we have on file
Thank you for contacting Fred Haas Toyota Country regarding your concern with your *** *** *** * purchaseAlthough, it’s distressing to hear I appreciate you providing us an opportunity to review and respond
First, please accept my sincere apologies for your experience at our dealership
While I was pleased to see you chose Fred Haas Toyota Country to purchase your vehicle, I was disappointed to read of the issues you encountered after the purchase. Please know after speaking with our GM, Sales Manager and Make Ready Manager we are working hard to make sure your concerns are remedied as quickly and efficiently as possible. In the matter of customer satisfaction, It is my understanding while repairs are performed you were provided with alternate transportationAfter checking status, the repairs to your vehicle will be ready and completed this afternoon
Exceeding customer’s expectations is a tradition at Fred Haas Toyota Country that dates back over years, so I deeply regret that on this occasion we were unable to meet your expectations, or ours. As a small gesture of concern, I would like to offer a year complimentary (oil/filter changes, tire rotations, deluxe wash/vac) service gift certificate should you decide to service your Rav at our dealership. I am confident that by having you experience our dealership and services as they are intended to be delivered, we will regain your confidence Please contact the Customer Relations Manager upon your next visit to Fred Haas Toyota Country to obtain your complimentary service gift certificate
Fred Haas Toyota Country values you as a customer, and we appreciate this opportunity to review your concerns
Sincerely
*** ***
Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
my initial request was not fulfilled, I asked for a written letter of apology from Clint, the pre owned sales manager, and from Fred Haas, what you sent me was a half cocked letter, blaming me for your unethical and unprofessional work ethics In addition I did not get anything from Fred Haas I also stated I would sit down face to face with Fred Haas, and that wasn't completed either You are unethical and unprofessional with everything you do, you even lie in your Revdex.com responses
Dear Sir, Thank you for contacting Fred Haas Toyota Country regarding your Pre-Owned Purchase on [redacted], [redacted] 26, 2014. A “Disclosure Agreement” and the “Consumer Credit Commissioner Notice” are required documents for auto purchase transactions at Fred Haas Toyota Country. The agreements were...
signed by you. The dealer did not sign your signature on said contracts. By signing these agreements you are confirming and understand its content. The disclosure informs the customer they have the right to finance through their own financial resources or they [redacted] choose to go through a lender contracted by the Dealership. You chose the dealer. The Dealer reserves the rights to transfer the contract to another lender. That lender will then have all our rights, privileges, and remedies. Fred Haas Toyota Country values you as a customer, and we appreciate this opportunity to review your concern. Sincerely, [redacted]
Dear sir,
It is unfortunate you have rejected the written letter of apology from our Sales Manager and from Fred Haas Toyota Country. The dealer verified receipt of your initial concern with your request of a desired settlement. “A written letter of apology from Fred Haas Toyota and the Sales Manager, Clint B[redacted]. We respect your decision to never do business with us, however, our position still remains; we believe we have fulfilled your request and feel the letter exemplified a sincere gesture of apology of your ill experience.