Stegemeyer Machine, Inc.

With [redacted] being a customer for 15 years he is well aware of our Service Call fee and Labor rate, this structure hasn’t changed in 20+ years.  In November, 2014 [redacted] asked for a service call because his gate was stuck open.  We visited his house on November 14, 2014 to find the keypad was...

holding the gate open.  We reset the power, contacted [redacted], tested the codes, and we were not able to get the gate to fail again.  [redacted] was charged our standard Service Call and Labor for the visit.  [redacted] asked us to return on November 19, 2014 because the gate was sticking open again.  We met [redacted] on site, found the keypad holding the gate open, deleted all codes, reentered the codes, and replaced two weak batteries.  For this visit we waived/warrantied the Service Call and Labor, only charging for the batteries.  ParkPro has not returned to the property for any additional gate issues, meaning the gate had been repaired.ParkPro tried contacting [redacted] several times in 2015 to collect the past due invoices without a response.  A past due Statement was sent to him on May 20, 2015, which was promptly returned with a note to contact him (see Attached).  I tried contacting him three times in May and June, but did not receive a return call until August 4, 2015.  I explained to [redacted] that the fees were warranted for the service provided and we have been more than reasonable waiting for the invoice to be paid.  ParkPro did not double bill this customer.