Stegman and Schellhase Inc

When the customer was speaking with our
customer service rep and he had told the customer that her price was
$180, this was for a Windshield for her Nissan Pathfinder, not
the Back glass which is what she needed replaced; the customer
understood this and said that it
was okayThe rep did call he back and corrected that
misquote and re-quoted her the right priceThe customer then canceled and our
rep convinced her to stay booked with usHe then quotes her the $TOTAL
The rep even goes over all her information and the price again with her and she
agrees and scheduled the appointmentThe customer only paid for the product
she got and was quoted

Please contact the executive assistant Melissa at 801.676.3363. We have searched for your information in our system, however the information provided by Revdex.com for you does not pull anything upWe certainly want to help you out and get you taken care of

Complaint: ***
I am rejecting this response because:
They completely ignored the fact that one the phone calls from Monday and Tuesday that Jimmy stated "Go ahead and pay for your vehicle and if when I pull the call and the price was confirmed at $then we will reimburse you the difference" then once confirmed they refused to reimburse the differenceThen when speaking to Jimmy's boss Jeremy he denied having that call even after Jimmy said it was confirmedI am unsatisfied with this response because they are only taking into effect the parts that work for them and not the facts I am giving.
Sincerely,
*** ***

We have spoke with the shop manager (who inspected the customer's windshield), the shop manager explained that the customer's windshield was clearly cracked from impact and it was not due to a stress crack(Stress cracks do not have impact points and our Lifetime Guarantee does not cover glass
broken from impact)TechnaGlass will honor our month Guarantee, Which allows the Customer to have their windshield replaced hassle free and TechnaGlass will cover the cost of the glass, all the customer has to pay for is the cost of labor which is $75.00 + taxIf the customer would like to set up an appointment for a Month Warranty Replacement @ $+ tax, they should call Melissa R, our Operations Assistant at ###-###-#### to get this scheduled

Complaint: ***
I am rejecting this response because:
Most all of what they said is falseThey did not ever tell me that I needed to keep my car in a garage and I would have remembered because I do not even have access to a garageWhen they replaced my windshield there was no storm for many weeks for this was in early September, and I did not drive my car for several days after it was replacedThey first replaced my windshield after missing two different appointments which come to a major inconvenience to me because I have to work around my class scheduleThey missed yet another appointment to fix the seal that had come off the windshield and did not come to fix it for almost two weeksNow in January I am back in town for school and over the break I found that the seal was not installed properly because I am getting ice on the inside of my windshield whenever it freezes over nightI called and scheduled an appointment when I got back for the next week and they then missed this appointment also because it snowed and they said they were unable to get through the two inches of snow to the next town after the snow plows had cleared the roadsI also never took my car to *** *** Chevrolet to have it inspected because I don't see the need to drive fifty miles to Provo to have this done and also because I thought that technaglass would be professional enough to come fix the job that they didn't completely finish in the first placeTechnaglass has not tried to contact me to try and inspect my car at all, the only times that we have had contact to set up appointments are when I call themI have not received any phone calls from the company since the first appointment I tried to set up in the beginning of January
Sincerely,
*** ***

Unfortunately we still stand by a forced impact causing the crack, we will still offer the Month GuaranteeThe customer can pay for Labor ($75.00+ Tax) and we will install the glass for free

Complaint: ***
I am rejecting this response as there has been no positive progress even after sending in the photos.If TechnaGlass will not honor their warranty, please go ahead and close this Revdex.com complaint as NOT RESOLVED. At least other individuals will see this as a warning if if they research TechnaGlass via the Revdex.com
Sincerely,
*** ***

We are not refusing to get this customer taken care ofWe only had declined a quote that had damage repairs on the quote that we were not responsible forthe attached quote was approved and the customer may get the damages repaired at West Valley Collision Repair IncPlease call Executive
Assistant - Melissa R*** 801-676-to finish the repair process

It
started with an incorrect interchange part, so the job had to be
rescheduled. Shortly after the second
appointment in which the glass was installed, a storm came. They installed the glass but told the
customer to keep it in his garage until after the storm (wind and cold
temps),
but customer drove the car anyway. We
then tried to set an appointment for following Monday to fix the wind noise the
customer called to complain about, but customer never called back to confirm
Monday would work for him.
The
customer then decided to take the vehicle to *** *** Chevrolet, and they
accused Techna Glass of the damage. But as of today
no one will allow Wade to inspect the vehicle
We have been kept from fixing the problem with
the vehicle, nor will the customer take our call. We also offered to pick up, fix, and hand
deliver the vehicle

The customer and our Franchise manager Ryan have solved this togetherPlease let us know if there is any further issuesThank you

We can refund the labor cost of $for the customer, this is fairThe customer can contact Melissa, the Operations Assistant at TechnaGlass at (Monday- Friday 8- 4:pm ) to work out the refund details

We have attempted to contact the customer multiple times since this customer had filed the Revdex.com Complaint, the customer is not responding, We need to be able to come to the Customer's vehicle to fix this issue and the customer has not been at the appointment sites times nowWe are MORE than willing to correct this issue, TechnaGlass stands behind all of our workPlease have the Customer Contact Wade at, # ###-###-####, at his earliest convenience so that we can resolve this issue for the Customer

We are willing to work with the customer to get him taken care of, I would need more details so I can further look into the issueCustomer can please email our Executive Assistant at melissa.r***@technaglass.com or call 801-676-

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me
Ryan was very professional and handled my complaint earnestly.? I appreciate his honesty
Sincerely,
*** ***