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Stein Home Solutions, Inc.

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Stein Home Solutions, Inc. Reviews (2)

Review: Stein Home Solutions was hired in May of 2012 to replace my roof/gutters and misc stuff. They did a wonderful job but earlier this year, the shingles started coming off by the porch area of our home. I reached out to Stein Home at the end of April 2015 to let them know of this. The sales person that I worked with in 2012 is no longer there, so another sales rep returned my call on April 29th, 2015 and told me that he would stop by and look at the situation. He called me after he was able to look at this and told me that he would have it fixed by the following week (which would have been the middle of May). Nobody showed up to fix the issue, and I have called the salesperson and the office and left messages on several occasions and have gotten no return phone calls back at all. This is quite frustrating when you spend over $10,0000 with a company and they give you absolute horrible customer service and can't fix the issue. I called both the office and the sales rep again this morning and continue to get no resolution or response.Desired Settlement: I just want my shingles fixed that have fallen off.

Business

Response:

We have received the complaint from the Revdex.com filed by [redacted] (ID [redacted]). After further investigation into her issue, we determined the shingles used on her home were subject to a manufacturer defect and is not under the warranty offered by Stein Home Solutions. As you can appreciate, at times manufacturer issues can take time to resolve, and we apologize for the delay. However, since we value each and every one of our customers, our team has agreed to fix the issue on her home without cost to her. Our crew was at the [redacted] residence on Wednesday, June 17th to resolve the issue. Please see the photo below to show the work has been completed.

Stein Home Solutions did a beautiful job with installing my new roof. They are extremely friendly, clean, efficient and timely in getting the job done. In one day, my project was finished. Their team is very knowledgeable and helped guide me in order to ensure my investment helped improve the efficiency of my home, which I have noticed in my energy bills. I would highly recommend [redacted] and [redacted], I know I'll be calling them again to do my next project. Thank you for a job well done!

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Description: Home Improvements, Roofing Contractors, Siding Contractors, Garage Doors & Openers, Roofing Materials, Windows, Contractors - Flooring, Kitchen & Bath - Design & Remodeling, Contractors - General, Residential Remodelers (NAICS: 236118)

Address: W229 Evergreen Rd, Ixonia, Wisconsin, United States, 53036

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