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Stein Mart, Inc.

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Reviews Stein Mart, Inc.

Stein Mart, Inc. Reviews (12)

I would have to have a refund of my purchase, along with gift card to compensate for my time, and the refusal of the store to acknowledge that I had basically been taken advantage of. I was not allowed to return the items, and told I would have to stand in the regular line with customers who were...

make purchases.  Customer service was not available to me. I tried to explain to cashier that I did not need to make a purchase, and she said I will still need to stand in the line.  That sort of service is unacceptable for me being the fact that I wanted to be reimbursed for being overcharged.  A on site store manager should have been notified, and I could have been reimbursed immediately.  That is reasonable customer service I should say, Stein Mart has missed a opportunity to  give up and beyond customer service to a long time customer, what a shame!

Dear Revdex.com,A return tag has been sent.  Please close out this complaint.thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The District Director and the Store Manager have reached out to me. Ultimately, I believe SteinMart wants to "do right" by the customer. Let's hope that coupon/signage issue is resolved in stores.
Regards,
[redacted]

We spoke with [redacted] last week (7/16).  After hearing his
issues and all that went wrong, we came to an understanding and we provided the
following.
       ·        
Customer service refunded the original $75...

back to his credit
card (on 7/16)
·        
Customer service issued a eGift Card in the amount of $75 (the
original amount) to [redacted] mother ([redacted]) to email address [redacted] on 7/17.
 
We followed up with [redacted] on Friday, 7/17, and he was
satisfied.Thank you,[redacted]

Dear Revdex.com,Our store team in Nashville has corrected this issues for Mr. [redacted].  You can close out this complaint.   Sincerely,[redacted]Stein Mart, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The lady that handled the resolution did so quickly and I was happy to receive items.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Customer was called by [redacted] DDOS.  The customer stated that Stein Mart was misleading the general public with the wording of "sale" on the coupons.  The customer stated that every item in the store is on sale and therefore the coupon for any 1 sale item shold be used on any item in...

the store.The policy was explained to the customer.  He was told that Stein Mart is an off price retailer offering items at a discounted price from a normal dept store pricing stategy.  He was explained that our "sale" items were clearly marked throughout the store with "sale" signs.The customer just once again wanted to express that he felt mislead by the wording.

To whom it
may concern,
We have
spoken with the customer and made an adjustment for her. We made the decision
to sign the coupon in store and offer to all customers. The customer felt the
coupon should be applied on top of the 50% off offer in store. The signs stated
"Coupon not needed,...

not valid with coupon". Please close out this
complaint.
Sincerely,
[redacted]
Regional Vice President of Stores
[redacted]
[redacted]

We have been in touch with the customer and have sent her a return label for the wrong items and have arrange for a replacement shipment of the correct items.  This was an error in our product coding and has been corrected.

Please close out this complaint. Our District Director has spoken with and resoved Ms. favorite's complaint. Sincerly,[redacted]Septein Mart Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I also want to recognize [redacted] who contacted me regarding this issue and we so very helpful in this situation and went above an beyond what she probably had to do to get this resolved.  I also want to say that the store manager at the North Arlington Steinmart, not the store in the complaint, [redacted], was extremely personable when we went in on Saturday to have the security tag removed.  She also went above and beyond to make us welcome in her store and giving my mother and myself wonderful gift backs, asking us to come back to that store and offering her assistance anytime we are there in the future and I truly felt she was genuine in that.  We probably will never return to the South Arlington Steinmart but instead drive a bit farther to North Arlington.  We feel we have a new friend in [redacted]!  Thank you to both [redacted] and [redacted]. 
Regards,
[redacted]

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Address: 500 N Stephanie St, Henderson, Nevada, United States, 89014-6612

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